Some reviewers are reporting that their Reader for iOS install is stuck during download or install. We have not seen this, so if it is happening to you, we would like to get in touch to try to diagnose the issue. Please provide us with the information that we require below and acknowledge that you consent to our sharing the information that you provide to us with Apple.
Please send an email to email@example.com if you are experiencing this issue with the following information:
Wifi or 3g:
The update is handled entirely by the Apple device and the Operating System, so there is nothing (that we know of) that the Reader itself can do to fix the issue. However, we find that the following steps nearly always resolve the problem:
Most users are successful by step 3. Please let us know if this does or does not work by emailing firstname.lastname@example.org and thanks for your patience!
Adobe Reader for Tablets and Smartphones
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