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Adobe Bugbase

Troubleshooting AIR Installations

Having problems installing Adobe AIR or a third party Adobe AIR application?


Please see our Troubleshoot AIR Installation document for solutions to common problems that are encountered when installing the Adobe AIR Runtime and third party Adobe AIR applications.


If you're unable to find a solution in our guide, please start a new discussion and provide the following information:


  • Basic system specifications (OS version, CPU)
  • Installer log output: Windows, Mac, Linux
  • Any other information that might be applicable



The Adobe AIR Team

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  1. Check the FAQ or Search, your answer may already be there.
  2. Don't see your question? Ask! Use your question as the title.
  3. Include details. Which operating system, software version, and device are you using? Include a screenshot of the problem when possible.


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