A problem was found wth WebHelp viewed in Internet Explorer 10. It is described in full on Peter Grainge's website. See Item 15 at http://www.grainge.org/pages/snippets/snippets.htm#webhelp
Adobe have released three fixes.
One is to the Rh10 installation so that freshly generated help does not have this problem.
The second is to fix existing webhelp generated from Rh10 so that you do not have to regenerate.
The third is to fix webhelp generated from Rh9.
All three can be found at
The link name is misleading as the problem occurs with help viewed in IE10, regardless of whether you are using Windows 7 or 8.
Additionally, if you are using RoboHelp HTML 9, Willam van Weelden has a fix on his site for WebHelp generated from that version. That will save you having to tweak the generated help.
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|Author||Status||Subject||Views||Replies||Last Post||Modify Date|
|laurabailey||RH10 - Search not producing results for some users||57||2||7 hours ago by laurabailey||7 hours ago|
|pileouface||Parse error||52||1||9 hours ago by Willam van Weelden||9 hours ago|
|Kopriva||Calculating status...||Help! Publish cancelled - and it AIN'T what you think!||91||7||3 days ago by RoboColum(n)||3 days ago|
|s_peters||Calculating status...||RH10 WebHelp includes special characters in 508 compliant search||36||0||4 days ago by s_peters||4 days ago|
|SystemAdmin||Customizing a Skin||65||2||4 days ago by Willam van Weelden||4 days ago|
|SallyAs||Generate CHM output from webhelp||50||0||5 days ago by SallyAs||5 days ago|
|bkstew1||Calculating status...||WebHelp output not using custom .css||93||4||6 days ago by bkstew1||6 days ago|
|Houdini2013||Web help search button does not work||141||7||6 days ago by Jeff_Coatsworth||6 days ago|
|Tech Writer KC||Search Tab shows alphabet and numbers||50||1||6 days ago by Jeff_Coatsworth||6 days ago|
|Juliette Curtis||Webhelp cannot run if it is in a zip file||53||1||6 days ago by Jeff_Coatsworth||6 days ago|
|Montage9||Calculating status...||RH10 Webhelp and IE11||303||8||1 week ago by Timothy DM||1 week ago|
|Flaven||Calculating status...||RH10 and Windows 8 Bug with DHTML||413||2||1 week ago by Flaven||1 week ago|
|advanced_author||Calculating status...||RH10 and Windows 8.0/8.1||159||6||1 week ago by advanced_author||1 week ago|
|redeemed316||Calculating status...||Expand TOC by default when press F1||119||3||1 week ago by Willam van Weelden||1 week ago|
|SteelcaseMark||Right-Hand panel flickers for context-sensitive help||85||2||1 week ago by Amebr||1 week ago|
|swatson_||Calculating status...||Search Input Field in Toolbar Doesn't Work||499||18||1 week ago by RoboColum(n)||1 week ago|
|A scribe at Ascribe||Child TOC does not display in Merged Help Output||84||2||1 week ago by A scribe at Ascribe||1 week ago|
|Tech Doc Girl||Generating WebHelp results in loop refresh||135||2||2 weeks ago by Tech Doc Girl||2 weeks ago|
|DBenke||How to create Context Sensitive Webhelp using urls||274||2||2 weeks ago by Willam van Weelden||2 weeks ago|
|jpchasm||Viewing Generated Robohelp 10 .htm files locally results in refresh loop||1,637||25||2 weeks ago by keitaaoki||2 weeks ago|
|Kopriva||Error with "whproxy.js" when launching Help||191||3||3 weeks ago by Willam van Weelden||3 weeks ago|
|Stellas||Calculating status...||Need help with Merged WebHelp Steps||224||4||3 weeks ago by Peter Grainge||3 weeks ago|
|TimLMun||WebHelp TOC Hierarchy Indentation is Incorrect||483||7||3 weeks ago by Jeff_Coatsworth||3 weeks ago|
|Nikoletta||Calculating status...||Is it possible to generate WebHelp Pro withouth the "Index" tab?||311||10||4 weeks ago by Nikoletta||4 weeks ago|
|MAHorniak||Calculating status...||RH10 not creating XML files in whxdata||296||4||4 weeks ago by moszapy1||4 weeks ago|
|CatJonne||Calculating status...||Print Review Comments||66||0||1 month ago by CatJonne||1 month ago|
|Authorgirl||Nav pane displaying empty||672||16||1 month ago by Jeff_Coatsworth||1 month ago|
|AMHP||Calculating status...||Navigation panes empty with Internet Explorer Enhanced Security enabled||386||7||1 month ago by Flaven||1 month ago|
|parag_84||Calculating status...||How to autocollapse a single book in webhelp?||145||1||1 month ago by Willam van Weelden||1 month ago|
|parag_84||How can I disable the previous button in the first page and the next button in the last page?||166||2||1 month ago by parag_84||1 month ago|