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Version Comparison: Cancelling my paid account. I want to cancel my subscription.

Comparing: Revision 10 » Revision 11


 
 
Color Key: Addition Deletion Change
Revision 10   By LoriAUC at 2 years, 3 months ago Revision 11   By David Kastendick at 2 years, 1 month ago

 

Paid Subscriptions

If you have purchased a subscription to CreatePDF and would like to cancel your subscription, please follow these instructions:


 

Cancel within the first 30 days

If you are trying to cancel your subscription to CreatePDF within 30 days of when you first subscribed, you may return your subscription purchase for a full refund. Please visit our support center and make the following selections from the drop-down menu:

 

cancel_i.png

You may then choose to contact one of our representatives by either chat or phone support and they will assist you in completing your return.


 

Cancel beyond the first 30 days

If you would like to cancel your subscription to CreatePDF beyond the first 30 days, please complete the following steps:


 

1. Sign into your account at CreatePDF.

2. In the upper-right corner, click the icon.png icon and select "My Subscriptions".

 

 

3. You will be redirected to the Adobe site, to a place where you can manage your Adobe subscriptions. Here is where you must turn off your auto-renewal. Your account will be returned to the basic (free) level at the end of the current billing period for which you have paid.


 

Free Subscriptions/Accounts

If you have a free or trial subscription to CreatePDF, there is nothing you need to do to cancel your subscription.  You may simply stop using the service.  If you’re concerned about receiving service-related update and marketing emails, you may opt-out by following these steps:


 

1. Sign into your account at CreatePDF.

 

2. In the upper-right corner, click the icon.png icon and select "My Information".


 

3. Uncheck the box here:

subscribe.png

 

4.  Click "Close".


 

If you would like Adobe to disable your free account, please email your request here to createpdf_feedback@adobe.com.


 

Paid Subscriptions

If you have purchased a subscription to CreatePDF and would like to cancel your subscription, please follow these instructions:


 

Cancel within the first 30 days

If you are trying to cancel your subscription to CreatePDF within 30 days of when you first subscribed, you may return your subscription purchase for a full refund. Please visit our support center and make the following selections from the drop-down menu:

 

cancel_i.png

You may then choose to contact one of our representatives by either chat or phone support and they will assist you in completing your return.


 

Cancel beyond the first 30 days

If you would like to cancel your subscription to CreatePDF beyond the first 30 days, please complete the following steps:


 

1. Sign into your account at CreatePDF.

2. In the upper-right corner, click the icon.png icon and select "My Subscriptions".

 

 

3. You will be redirected to the Adobe site, to a place where you can manage your Adobe subscriptions. Here is where you must turn off your auto-renewal. Your account will be returned to the basic (free) level at the end of the current billing period for which you have paid.


 

Free Subscriptions/Accounts

If you have a free or trial subscription to CreatePDF, there is nothing you need to do to cancel your subscription.  You may simply stop using the service.  If you’re concerned about receiving service-related update and marketing emails, you may opt-out by following these steps:


 

1. Sign into your account at CreatePDF.

 

2. In the upper-right corner, click the icon.png icon and select "My Information".


 

3. Uncheck the box here:

subscribe.png

 

4.  Click "Close".

 

If you would like Adobe to disable your free account, please email your request here to createpdf_feedback@adobe.com.