If you uploaded your original file using a web browser and your fonts or layout don’t match your onscreen document, it may be because the online service doesn’t have access to your desktop computer’s font resources. If you work on the Windows platform, try installing the Adobe CreatePDF Desktop Printer to convert your file by printing it from an application on your desktop. Since the CreatePDF Desktop Printer can read your computer’s font resources, the accuracy of your fonts and layout are likely to improve.
If your file conversion failed or was only partially complete, please send us your original file using the following File Conversion Issue form and Adobe will take a closer look at the file.