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Troubleshooting Common Problems with ExportPDF

Mar 22, 2012 2:42 PM

If you are experiencing any of the following symptoms while trying to access or using the ExportPDF service:


  • Clicking ‘Sign in’ after entering your credentials does nothing.
  • Blank screen, gray, or black screen
  • Browser crash
  • Difficulty uploading a file for conversion
  • Unable to save converted documents


Please try the steps below to try to resolve the issue:

  1. Clear your browser cache (steps to do this vary by browser)
  2. Check with your IT team to confirm if you have firewall/proxy settings that restrict the ability to upload files to the internet.


Lastly, if the issue persists after the steps above, please try another web browser.  A list of supported browsers for accessing the ExportPDF service is available here: