This document is a place for BC errors and their explanations. We will be adding errors to it as we come across them on this forum.
| Error Type | Explanation |
|---|---|
| Payment Gateway Errors | |
When i try to process a payment I receive this error: An error occurred while processing credit card
Token was null or empty. E00044 | This error is usually thrown by a recurring gateway, Authorize.net or PayPal Website Payments Pro and for some reason the token is missing against the initial (master order). The usual cause for the token missing is because, in case of Authorize.net, the CIM is not enabled.
The CIM stands for Customer Information Manager and it must be enabled on Authorize.net accounts in order to process recurring payments. It's an additional service from this gateway which is not enabled by default. |
When i try to process payments using Moneris gateway , i receive this error message :
Gateway Response: Wrong access. 099 | This error is returned by Moreis gateway. You need to contact Moneris for more information related to this. Moneris list this error code as: 099 DECLINED RE-TRY INVALID CARD NO
Try testing this using a different credit card or contact Moneris for more information |
I receive this error when I try to process payments using Authorize.net:
The merchant login ID or password is invalid or the account is inactive. 13 | Please note the error “The merchant login ID or password is invalid or the account is inactive” is being returned from Authorize.net and it seems to have to do with the account being active. It may be worthwhile to check that your username and password are correct with authorize.net, and that your authorize.net account is indeed active. |
I receive this error when I try to process payments using Authorize.net:
"This transaction cannot be accepted. 103" | "The error message is "This transaction cannot be accepted 103" - and this is passed to BC by the gateway (Authorize.net). Looking further at the reasons for the error, it seems there is some form of error with the Authorize.net credentials - Link "A valid fingerprint Transaction Key, or password is required for this transaction." You should contact Authorize.net to ascertain why the payment gateway account credentials are throwing the error. |
I receive this error when I try to process payments using Authorize.net
(TESTMODE) Transactions of this market type cannot be processed on this system. 87 | The error is coming from the gateway and indicates that there is something wrong with your account. You can resolve it by contacting Authorize.net. |
I receive this error when I try to process payments using Eway:
Gateway Response: 30,Format Error | From eWay's docs:
Gateway Response: 30,Format Error The transaction --- The transaction message was formatted incorrectly. Contact Bank Helpdesk
You need to contact eWay for further clarification. |
I receive this error when I try to process payments using Authorize.net:
"This transaction has been declined 205" | From the authorize.net site and according to their documentation, the error you are getting "This transactionhas been declined 205" is actually related to in incorrect merchant number. "The value submitted in the merchant number field is invalid." Please refer to the below link and search for "205"
|
I receive a error when i try to process payments using Moneris Payment Gateway:
Transaction not allowed. No permission for:'cvd_info' | The message “Transaction not allowed. No permission for:'cvd_info'.” is being passed by the payment gateway.
Moneris should be contacted to conform your account details are correct, and confirm that the account is ready to accept payments. It may also need to have ‘fraud management’ disabled. |
| Admin Login Errors | |
| ERROR: Either your username, password or both are incorrect [ERROR: 1]. | If you are trying to log into Admin and you receive this error, it means that your username belongs to this site and has admin enabled, but your password is incorrect. You need to use Lost your password? link on the login page to retrieve the password.
If you're a partner and the site you are trying to access is under your partner portal you can go to Clients tab, find the site you are trying to access and reset the password for that user there. Once you log in with the new password you can update it under Home > My Details page. |
| FTP Errors | |
| I'm receiving the following error message when I try to create an item on my site using an FTP client "ERROR: URL must be unique within the site. Please edit the URL to enter an unique value." | he reason why you are getting that error message is because you are forcing the creation of an element on your site, by using FTP, using an existing name. All the elements (web pages, products, literature items, folders etc.) on a site should have different names no matter the fact that the URL will built by the system in some cases will not be the same as the one with the other element (the product URL will be built by the system using the catalog name first and then the product name e.g. www.domain.com/catalogname/productname). If you re-name an item and try to use after, the same name of an existing item, you will see that the system will place the "-1" after the name indicating the fact that there is a item on your site that already has this name. |
| User and Email Errors | |
| I'm receiving the following error message: ERROR: License limit reached. Please contact your system administrator. | You are trying to create more admin users than your plan allows. In this case you have to either go to a higher plan, purchase more licences or disable admin access for another user in order to free up a licence for this user. |
| I'm receiving the following error message : "ERROR [user@domain.com] already exists as an email address or an alias for a different user. Please remove this before saving again." | Check if the email account you are trying to add doesn't exist already or that it isn't added as an alias to another account on that site. |
| I'm receiving this error when I try to send an email "User has temporarily exceeded the allowed mail recipient relays per day" | Our email system does not support outbound mass mailing as a standard offering. You need to use Email Marketing feature for this purpose. As standard practice we limit users from sending mail to large numbers recipients per 24 hour period. This limit is quite restrictive on the first day of usage, and becomes more lenient over time. Users who reach this limit will receive this error message. Current daily limit for SMTP relay is 500. This can not be increased. |