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BC & Adobe ID - how it works and FAQ

Starting with the latest release, you can update your Business Catalyst account to use an Adobe ID, your Adobe.com account. This means one less login to remember and you can sign in with the same username and password you use to sign in to other Adobe products. Your clients will still use their existing Business Catalyst credentials.

 

 

How it works?

When you try to login to your partner portal or any of the sites with your credentials, you’ll be asked to merge your account with an Adobe ID:

Sign_in.png

 

 

At this stage you have a couple of options:

  1. if you already have an Adobe ID, you can enter it and merge it with your account.
    1. Please note that your BC credentials will be replaced by your Adobe ID account. From now on you can only use the AdobeID email address and password to login to any of your Business Catalyst sites and partner portal.
    2. This process is irreversible – you’ll need to use the new Adobe ID credentials to login
  2. if you don’t have an Adobe ID, you can create a new one. The recommended option is to use the same email address.
    1. Please note that your existing BC credentials will be replaced by your Adobe ID account. From now on you can only use the AdobeID email address and password to login to any of your Business Catalyst sites and partner portal.

 

After the merge is complete, you’ll receive a confirmation message.

IMPORTANT: After the merge is complete, your old Business Catalyst partner account credentials will be replaced with the Adobe ID credentials. Please remember to use the new Adobe ID credentials the next time you try to login to any of your Business Catalyst sites and partner portal. All emails will be sent to the new email address associated with the Adobe ID (if it's different than your old BC email)

 

FAQ:

 

==== Merging Business Catalyst account with an Adobe ID account ====

 

I want to merge my account, but I want to use the same email address as my Adobe ID

In this case, you’ll need to create a new Adobe ID with the same email address, if you don't already have one, and use this Adobe ID when merging. Please note that if you set a different password when creating the Adobe ID, you’ll need to use the new password when logging into Business Catalyst

 

Why do I need to agree to the terms of use with Adobe Systems Ireland, if I don't live in Europe?

Adobe’s corporate structure is set up such that all customer transactions in North America are with Adobe Systems U.S.  and all customer transactions outside of North America are with Adobe Systems Ireland.

 

I’m trying to merge my account with an Adobe ID, and I’m getting “An error occurred” after entering the Adobe ID credentials

In this case, please check that the email address that you've entered is not already in the Business Catalys system, or that it's not already a merged Adobe ID account. If you still have problems, please contact the support team at: http://businesscatalyst.com/contact and provide:

  • the URL of the site you try to login to
  • the credentials you use now
  • your old credentials (if you have merged the account)
  • and the error message you're getting

 

I'm using Internet Explorer version 8 or 9, and I get the "An error occurred" blue message after trying to merge my account with an Adobe ID

This is a known issue with Internet Explorer versions 8 or 9. The merge is done correctly, so please try to use another browser (e.g. Firefox or Chrome) and login to your site or your Partner Portal with the Adobe ID credentials.

 

While trying to merg my account with an Adobe ID,  I get this message: "Access denied. You are not eligible to use Business Catalyst services due to the Service Eligibility Requirements"

In this case, it means that the date of birth for the Adobe ID you've used has been selected wrong. To workaround this issue:

- delete the browser cookies and complete the merge with a new Adobe ID that has the legal age (your real date of birth)

- open in another browser the site/admin and complete the merge process again with a new Adobe ID that has the legal age

 

 

==== After completing the merge process ====

 

 

I’ve merged my account with an Adobe ID and now I cannot access my sites

Once you have merged your account with an Adobe ID, you’ll need to use the Adobe ID credentials to login. If you used the same email address but a different password, enter the new password when logging in. If you used another email address, enter the new email address and the set up password. Your Business Catalyst credentials will no longer work

 

I've merged my account with an Adobe ID, and now I get this error when trying to login: "Adobe ID login failed. The Adobe ID password you entered is incorrect."

To reset your password, click the "Lost password" link in the Login interface, and you'll receive an email with instructions on how to reset your password

 

I tried to change my Adobe ID email address on adobe.com and now I cannot login to any site

This workflow is not supported. You'll need to change the email address on adobe.com back to what you used, and you'll then be able to login again

 

I've merged my account with an Adobe ID but I want to change my email address - how do i do it?

This workflow is not supported. You cannot change the email address associated with the Adobe ID that you've created.

 

I've merged my account with an Adobe ID, but my First Name and Last name information has not been updated to match the Adobe ID information

This is a known issue  - the First Name and Last name fields don't get overwritten with the information associated with the Adobe ID

 

==== Other systems (webmail, FTP, API) ====

 

I had webmail in Business Catalyst before merging with an Adobe ID. How do I access my email now?

To access webmail, go to mail.your-site.com and enter your old webmail credentials (which should be your old Business Catalyst credentials).

 

I've merged my account with an Adobe ID and now my API calls that used the old BC credentials no longer work

After merging the accounts, your old BC credentials will no longer work. If you have used a different email address or password for the Adobe ID, you'll need to update the API calls to match the Adobe ID credentials that you use to login to any site or to your Partner Portal

 

I've merged my account with an Adobe ID and now I cannot connect to any site from Dreamweaver or other FTP clients

After merging the accounts, your old BC credentials will no longer work. If you have used a different email address or password for the Adobe ID, you'll need to update the site settings definition in Dreamweaver or other FTP clients to match the Adobe ID credentials that you use to login to any site or to your Partner Portal

 
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