Adobe's vision for community forums
- One-to-many response strategy
- Content is finadable and reusable
- Leverage community expert content outside of Adobe domains
- Answers include visuals (for example, screenshots) when appropriate
Participating and rating content
The Adobe expert communities make it easy for you to both find answers and share your knowledge and expertise on a particular topic with other users. You can participate in Adobe communities if you have an Adobe ID.
We encourage you to contribute content, answer questions, or comment with corrections, clarifications, tips, and more. Links to your favorite resources or expert videos could help other community members.
You can rate existing content by marking replies as Helpful.
For more on ratings and earning your own points, see "Join the Experts".
Choose the best location for your discussion
While it may be tempting to post a question in the first forum you come across, posting in the forum that's most closely related to your concern is your best chance to get a quick and correct answer. Many communities have highly targeted sub-forums.
Supply pertinent information for quicker answers
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
- Adobe product and version number
- Operating system and version number
- The full text of any error message(s)
- What you were doing when the problem occurred
- Screenshots of the problem
- Computer hardware, such as CPU; GPU; amount of RAM; etc.
Report bugs and submit product feature requests/feedback
Although you will encounter many supportive and like-minded professionals (including a variety of Adobe representatives), the Adobe communities are not the correct place to report software bugs or post suggestions on commercial products and services. To suggest changes, report software bugs, or submit feedback about Adobe products, see Supporthttp://www.adobe.com/support or Contact.
Here are the user roles in the Adobe community:
Anonymous: Any visitor who views the site but is not logged in. Anonymous visitors can browse, search, and ask questions, but they cannot interact with content or with other users.
Registered members: Any visitor with a valid Adobe ID who is currently logged in. Registered members can participate in the community and share their knowledge by posting a question, answering questions, replying to posts, creating profiles, and rating content. As a registered member, you may edit your own posts, but you cannot edit other people’s posts.
Moderators: Product experts inside or outside Adobe. Moderators are promoted from the larger pool of registered members. They can add new posts and replies, moderate comments, facilitate discussions, and mark answers Helpful or Correct. They can also edit and delete posts, especially in the interest of removing spam. Moderators demonstrate and promote positive community values, such as good faith, respect, and cooperation, and encourage users to share their expertise and improve the Adobe community experience.
Administrators: Product experts who have access to internal systems and processes, such as product managers and technical support leads. Adminstrators are usually employed by Adobe or its agents. They are responsible for broader site maintenance, including recruiting and promoting new moderators, demoting or blocking user accounts, and maintaining locked pages, as well as supporting moderators in moderating forums and fostering a positive and responsive Adobe community experience.