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Troubleshooting FormsCentral Desktop Application Download and Installation

Oct 23, 2012 6:29 AM

View All Frequently Asked Questions

If you have trouble downloading and installing the FormsCentral Desktop Application please follow these manual steps:

 

(1) Download and install Adobe® AIR™. FormsCentral Desktop requires Adobe® AIR™ to be installed on your system.

Mac: http://airdownload.adobe.com/air/mac/download/latest/AdobeAIR.dmg

Win: http//airdownload.adobe.com/air/win/download/latest/AdobeAIRInstaller. exe

 

(2) Once Adobe® AIR™ is installed, download and install the Adobe® FormsCentral Desktop Application.

https://formscentral-static.formscentral.acrobat.com/air/FormsCentralD esktop.air

Assuming you have Adobe® AIR™ installed you can just double click on the .air file to install the application.

 

You need to have administrator rights on your system to be able to install Adobe® AIR™  and Adobe® FormsCentral.

 

If you are still having issue installing FormsCentralDesktop.air make sure you don't have an older version installed.

You can uninstall any previous version of Adobe® FormsCentral Desktop:

Mac: Delete "/Applications/Adobe/FormsCentralDesktop.app" and Empty the Trash

Win: Uninstall "Adobe FormsCentral" from the Control Panel's "Uninstall a program" and make sure there is no "C:\Program Files (x86)\Adobe\Adobe FormsCentral" folder left on your system.

 

Unsupported Operating Systems

  • FormsCentral desktop application cannot be installed on Windows RT.
  • FormsCentral desktop cannot be installed from IE in Modern Windows 8 (Metro), make sure you switch to Desktop IE (alt+tab) to install the application.

 

You actually don't need to download anything. All the functionality in the downloadable desktop application is available online. Just sign in to FormsCentral here:

https://formscentral.acrobat.com/SignIn.html

You can access everything from within your web browser.

 
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