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FormsCentral Team: FAQ

Dec 5, 2012 3:39 PM

This document is for subscribers to FormsCentral Team. View all Frequently Asked Questions here.

 

If you would like to manage your existing FormsCentral team account, please click here.

 

Attention all FormsCentral Team subscribers: Beginning January 15, 2014, the Team administration feature for Adobe® FormsCentral will no longer be available, and all seats in existing Team subscriptions to the FormsCentral service will be converted to individual subscriptions. Full functionality of FormsCentral Plus will still be accessible to your team on an individual basis. Please read on for more details and FAQ about this change.

 

Discontinuation of Team accounts FAQ

Why is Adobe discontinuing FormsCentral Team functionality?

What happens to existing Team subscriptions?

What is the difference between the team subscription and individual subscription?

Do I need to do anything to update my subscription?

I just recently purchased a FormsCentral Team subscription. What are my options now?

What if I want to add seats to an existing subscription?

Will FormsCentral still be sold on Adobe.com?

What subscription options are available for FormsCentral?

What happens to all the forms I've created? Will I still have access to my online archives?

If I migrate to an individual FormsCentral subscription, can all my existing forms and data be migrated over too?

 

Overview

What is FormsCentral Team?

What is the difference between FormsCentral and FormsCentral Team?

What are the different roles on a FormsCentral Team?

What is the team administration page?

How do I access the team administration page?

 

For the Team Buyer

How do I manage my team once we've bought a subscription?

How do I add a new member to my FormsCentral Team?

What will a new team member see when I invite him to the team?

What is an administrator? Can a normal team member become an administrator?

How can I remove a member from my team?

 

For the Team Member

I was invited to FormsCentral Team. What is it and how do I get started?

Can I use the administration page if I'm only a team member?

Can my team members see my personal information?

How do I remove myself from the team? What happens to my account when I leave?

 

Discontinuation of Team accounts FAQ

 

Why is Adobe discontinuing FormsCentral Team functionality?

The application we currently use to support the team functionality will no longer be available internally. Adobe will evaluate if a suitable replacement will be available in the future, but we can offer no definitive statements regarding when that might be.

 

What happens to existing Team subscriptions?

Adobe will transition all team subscriptions to individual FormsCentral subscriptions; this means that your team members should notice no difference in functionality when they use FormsCentral.

 

What is the difference between the team subscription and individual subscription?

The same functionality that you and your coworkers have been using with the Team subscription is still available with the individual subscriptions. However, the ability to manage users within a team and assign seats to users will be discontinued.

 

Do I need to do anything to update my subscription?

All current Adobe IDs assigned to a team subscription (that is, anyone who is currently part of a managed team) will be transitioned to a complimentary individual account. Timing will be communicated directly to the subscriber via email.

 

I just recently purchased a FormsCentral Team subscription. What are my options now?

Adobe will convert all existing seats from the Team subscription to individual subscriptions. This will happen automatically for all existing seats as of January 15, 2014.

 

What if I want to add seats to an existing subscription?

Since there will no longer be any way to manage a team of people, it is no longer possible to add seats; to grant more of your team members access to FormsCentral, please purchase individual subscriptions for those users from FormsCentral.

 

Will FormsCentral still be sold on Adobe.com?

Yes, FormsCentral is still available for all individual subscriptions.

 

What subscription options are available for FormsCentral?

FormsCentral can be purchased as a monthly subscription (limit 5 forms and 500 responses per form) or an annual subscription (unlimited forms and 5000 responses per form). Please see the FormsCentral pricing page for more information on our various subscription levels.

 

What happens to all the forms I've created? Will I still have access to my online archives?

Any existing form will continue to be stored in the account of the Adobe ID that originally created it. We will not remove any forms or data you have stored in your account(s).

 

If I migrate to an individual FormsCentral subscription, can all my existing forms and data be migrated over too?

The migration of your existing Team subscription to an individual subscription will all happen on the back-end; we've got you covered. All forms currently associated with an Adobe ID will remain with that ID, so you don't need to take any further action to make sure your information comes along with you when your subscription is transitioned to an individual one.

 

Overview

What is FormsCentral Team?

FormsCentral Team is an online service for workgroups that lets users easily create professional online forms, distribute those forms as web forms or PDF forms, and automatically collect data in real time; users can then analyze and sort data with FormsCentral's data table and automatically-generated summary charts. There is also a FormsCentral desktop application for easily accessing your forms without opening a browser window.

 

What is the difference between FormsCentral and FormsCentral Team?

Both FormsCentral and FormsCentral Team offer the same functionality of helping a user create forms, distribute forms, and analyze real-time data. However, FormsCentral Team is unique in that the buyer purchases multiple subscriptions in one transaction. For example, the buyer purchases a pack of 5, 10, or 20 subscriptions.

 

What are the different roles on a FormsCentral Team?

The buyer is the user who purchases FormsCentral Team in the Adobe Store. The buyer can then invite members to join FormsCentral Team just by entering their email addresses on the team administration page (see how to add new members here). The buyer can add and remove members of the FormsCentral Team throughout the duration of the subscription. The buyer can also promote any member to the role of administrator, and then that administrator too can add and remove members.

 

What is the team administration page?

The team administration page is a unique page only available to a user who is part of FormsCentral Team. For the team buyer or the team administrator (if the buyer grants others an administrative role), the team administration page provides the ability to add or remove members. It also provides the ability to promote a member to an administrator. For a team member, the team administration page provides the ability to see others on the team and allows the member to remove him/herself from the team.

 

How do I access the team administration page?

The team administration page can be accessed from within the FormsCentral web application. After logging into FormsCentral Team, choose "Manage My Team" within the Account menu in the upper right corner of the screen. UPDATE: The team administration page is no longer accessible from the FormsCentral application. Please use the link at the top of this page to make changes before the admin tool is retired on January 15, 2014.

 

You can also sign into the team administration page directly right here. Only a user who is a member of a FormsCentral Team (either a team buyer, administrator or member) will be able to successfully log onto the team administration page.

 

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For the Team Buyer

 

How do I manage my team once we've bought a subscription?

FormsCentral Team offers a unique feature called the team administration page located in the "My Account" menu. This menu is in the upper right toolbar of the FormsCentral home screen. You can also sign into the team administration page directly by clicking here.

 

Anyone within a team has access to this team administration page. For the buyer or administrator, this team administration page is the place to add or remove members or promote a member to administrator. For a member, this team administration page is the place to remove him/herself from the team.

 

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How do I add a new member to my FormsCentral Team?

The primary role of the team administration page is to allow you to manage your team members. To add a new team member, do the following:

    1. Click the "Add" button.

    2. Enter the member's email address. To add multiple new team members at once, just separate their email addresses with either a comma or a semicolon. You may also copy and paste the email addresses from another document.

 

addmembers.png

 

    3. Indicate if you would like those members to also be team administrators. As the team administrator, you can change the role of your team members at any time. (More on team administrators below.)

    4. Click "Add".

 

You will see a confirmation that those members have been added. Upon closing the confirmation dialog, you will be returned to the team administration page. You will now see on the page's title bar that the number of seats (or subscriptions) available in your team pack to delegate has been reduced by the number of team members you've just invited. You will also see all of the newly invited members' email addresses in your list of members with an "Invited" status. Once they accept your invitation and sign into the service, that status will change.

 

addmembers2.png

 

 

What will a new team member see when I invite him to the team?

The newly invited member will receive an email message to FormsCentral Team with a link to follow for further sign-up instructions.

 

Screen Shot 2012-12-13 at 2.35.54 PM.png

 

The member will click on the link and then sign into FormsCentral Team with an Adobe ID. He may already have an Adobe ID that he wishes to use, or he can create a new free Adobe ID. Once the member signs into FormsCentral Team using his Adobe ID, he has accepted the invitation. The buyer will now see that member's invitation status change from "Invited" to "Accepted" on the team administration page.

 

The invitation link will be valid for approximately 28 days after the invitation email was sent. If the member doesn't accept the invitation in that time, the invitation link will expire and a new invitation email will need to be sent.

 

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What is an administrator? Can a normal team member become an administrator?

An administrator is a member whose role has been elevated by the buyer or another administrator. The administrator can add new members, remove members and change a member's role. In order to make a team member into an administrator, please do the following:

  1. Select the check box to the left of that member's name. To change the role for multiple users at once, select multiple check boxes.
  2. From the buttons on the top, choose "Change Role".

     

    changerole.png

    3. Select the "Administrator" radio button and click OK.

 

changerole2.png

 

 

That member is now an administrator. On the team administration page, you will see his role change from "member" to "administrator".

 

How can I remove a member from my team?

In order to remove a member from your team, please do the following:

 

  1. Select the check box to the left of that member's name.
  2. Choose "Remove".
  3. On confirmation screen, choose "OK".

 

That member has now been removed from your team. You will no longer see that member on your team administration page. You will also see on the page's title bar that the number of seats (or subscriptions) available in your team pack has been increased by one.

 

Please note that the removed member can continue to log into the FormsCentral service; however, his access will be set to the individual free level.

 

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For the Team Member

I was invited to FormsCentral Team. What is it and how do I get started?

FormsCentral Team is an online service which allows you to create and distribute professional forms, either on the web or as PDF files. You will be invited to use the FormsCentral Team service by a team buyer, usually a colleague within your organization who will send you an email invitation. You then just need to click on the invitation link in the email, sign in with a free Adobe ID (or create an Adobe ID if you don't have one) and start creating great-looking forms with your new service!

 

Can I use the administration page if I'm only a team member?

Yes, for two purposes: The team administration page allows you to see the other people who are part of the FormsCentral team, and also allows you to remove yourself from the team if you'd like.

 

Can my team members see my personal information?

Other team members will be able to see your name, email address, and whether or not you've accepted the invitation to the team. However, any further information or work you do within the FormsCentral service, including any forms you create or any data you collect, will be accessible only to you. If you choose to do so, you may share a form file and its responses with a colleague by using the FormsCentral sharing functionality.

 

How do I remove myself from the team? What happens to my account when I leave?

At any time, you can sign into the team administration page and elect to remove yourself from the team. The team administration page can be accessed from within the FormsCentral service by logging into FormsCentral and choosing "My Team" within the Account menu in the upper right corner of the screen. You can also sign into the team administration page directly by clicking here.

 

You will still have a valid Adobe ID and you can continue to log into the FormsCentral service. However, your access will now be set to the level you subscribed at prior to joining the team (or "free" if you didn't have a subscription prior to joining the team).

 

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