Adobe Community: RH 8 Search Functionality

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1. tuls.garg,

Feb 9, 2009 7:33 PM in reply to hughbetcha

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Hi,

To enable topic context in search result, you must check the checkbox "Show Context in Search Result" in SSL dialog. This option is enabled by default. So if you haven't changed the default settings, this should be already checked for you.
Are you trying to generate webhelp or flashhelp? For webhelp, topic context is shown below the topic name but for flashhelp, it appears as a tooltip when you hover your mouse over the topic name.

Tulika.

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2. DeepaDang,

Feb 9, 2009 8:08 PM in reply to hughbetcha

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On RHServer,to enable topic context in search result, the client-side indexing should be enabled.To do so,
-go to <RHServer8 installation path>/WEB-INF,
-open robohelp_server.properties file in notepad.
-set reindex=false (by default it is set to true).
-Restart the server(restart tomcat service)

Deepa

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3. hughbetcha,

Feb 9, 2009 9:04 PM in reply to hughbetcha

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Tulika, I'm generating to WebHelp Pro. With WebHelp I can see the "Show Context in Search Result" checkbox, but does not seem to be an option with WebHelp Pro.

Thanks Deepa, I will try that - or at least get my IT guy to do. How is a user supposed to know that they need to do this? Is this in some tech notes somewhere? and why do they have to make it so difficult to configure this for RH Server?

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4. tuls.garg,

Feb 9, 2009 11:10 PM in reply to hughbetcha

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Hi,

Option to "Show Context in Search Result" is present in WebHelp Pro SSL dialog under the section "Additional Options" on first page of SSL properties.
But as Deepa correctly mentioned, search context will not show up with reindex property set to true.

Let me elaborate a bit on what this property means:
Search for projects published on RoboHelp Server 8 can be based on search-index generated by RoboHTML client or on index generated by RoboHelp Server.
Its upto user which kind of search-index he wants to use.
Specifying "reindex" property to "true" enables RoboHelp Server side indexing and setting it to false enables RoboHTML side indexing.
This property is set to "true" by default because search-indexing capability on RoboHelp Server is better and has better support for CJK languages as compared to that of RoboHTML.
Also server side indexing enables wildcard search on server.
But using Server side indexing has its own cons as well. One of them is the one experienced by you i.e. you do not get any topic context in search results.
Other is that in case of server side indexing, RoboHelp server ignores the synonym list, phrase list, stop list, and ignore list of the project while generating the search-index.

So its upto the user discretion and requirement, that he can choose to enable/disable server side indexing.

Tulika.

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5. hughbetcha,

Feb 10, 2009 7:56 AM in reply to hughbetcha

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Thanks Tulika. Sorry, I missed seeing that option in WebHelp Pro. I guess I'll have to decide if it is worth changing the reindex property. You've provide some good info. We're currently publishing to RH Server and love the reporting tool, but I think I need to decide if we should continue to do so based on those cons. However, it does say on the help.adobe.com site that the new RH server supports Synonym search, along with other enhancements. Let me know if any of these other enhancements require changing server properties. I am also very interested in configuring different instances of RoboHelp Server to host different Help systems. Maybe if I want this functionality, I should definately upgrade to RH8 Server.

Problem today, is that about 30% of all searches come up as No Results Found, and these are all words that should definately have results, so I'm interested in testing out the Keyword search enhancement - just trying to discover how that works.

Cheers.