If the previous version of Adobe AIR wasn't properly uninstalled, that might cause a problem. I had the same issue. I went to Macintosh HD/Library/Frameworks and found the old version of Adobe AIR framework. After deleting it everything was fine.

Same Problem. Same fix. Voila! So grateful to you for posting this advice. Cheers

Yes!!! Thank you so much!

For those of you out there that have trouble finding the file, like I did, just search in Finder for a document named Adobe and rename or delete it.

rnfee,

Can you verify if you still have folders/files present from previous AIR?

-Uninstaller file under /Applications/Utilities folder.  If still present can launch uninstall?

-Is there an AIR folder under /Library/Frameworks/   Adobe AIR.framwork folder?

Similar to lizbethkirk reply Jul 10.  Make sure you have rights to Adobe folders in the follwoing paths if present and that the file also named "Adobe" is not present:

To test if the locked Adobe folders are causing error for the AIR  installation...

Can you rename the "Adobe" folders if present and try your specific installation/uninstallation ?

1)  /Applications/Adobe   - rename Adobe folder to oldAdobe

2)  /Users/"your user name"/Library/ApplicationSupport/Adobe -  rename Adobe folder to oldAdobe

None of these solutions worked for me on 10.6.5. What finally worked was deleting the folder Users/Shared/Library/ApplicationSupport/Adobe. No idea why. No idea why Adobe's uninstaller could not do that. No idea why it took so long to figure this out. No idea why adobe let's problems like this fester. I am a developer, trying to create Air applications, and it took me several frustrating hours to try this random act of desperation. What's an average user to do? I have only one clue to Adobe's behavior: When I contacted Adobe about this, they insisted I buy a support contract before they would help me.

I'm on OSX 10.6.5

I just downloaded the lastest AIR installer...

What's funny is that when I try to run the installer, and it asks me for my password, I can't type it in!!!

I even tried typing it in the Finder search textbox and copy / paste, but no dice!!!

What's wrong??

I don't have any previous AIR installed.

HELP!!!

Mike

That was one of the first things I tried before I came upon the solution.

The problem is that when the dialog window pops up (so that the AIR Installer can proceed) asking for my password (my user account is already filled in), my keyboard just drops dead!

The cursor is on the password textbox but whatever I do (type), nothing happens.

So I click on the Finder Spotlight Search box and I can type. I click back on the user/password dialog, and again I can't type. Cursor is there, blinking, but nothing gets "typed". It's just dead.

So I figure, ok, I'll type my password on Finder's Spotlight searchbox, copy it, and paste it on the user/password dialog. Doesn't work.

When I call it a night, and exit the AIR Installer, my Mac seems to be unresponsive. I have no remedy but to press and hold the Power button. Nothing works. Can't shut down using the menu, etc. Finder just seems to drop dead. Dock is also unresponsive. I'm like WTF!!???

There is nothing wrong with my iMac, since I can run chunky apps like Logic Pro 9.1.1, Final Cut Pro, Propellerhead Reason, Cinema 4D, etc. no problem. I have all the latest drivers and updates.

I've scanned all drives using Disk Utility, etc. All is ok.

But when I launch the AIR Installer, all hell breaks loose.

I can't figure it out...

I have a 2008 24" Alum iMac, 2.8GHz Core2Duo, 4Gb RAM, 320Gb + 1Tb HDDs, ATI video, stock keyboard and mouse, TC Konnekt 6 Firewire audio interface, Fatar Studiologic VMK-188Plus Master MIDI controller keyboard via USB. Nothing strange or weird here... Everything works like a charm. Nice and snappy.

I love my Mac.... except when I run AIR Installer! (Quick! Where did I leave the shot-gun??)

Hi Chris,

I'm having trouble installing Adobe Air on  an  older macbook pro (2006) running MAC OSX 10.5.8.  Initially, all looks great and installation seems  to be going smoothly until I click "Finish" on the installation window  and then another window pops up that read

"An error  occurred while installing Adobe AIR. Installation may not be allowed by  your administrator. Please contact your administrator."

This is so frustrating especially since it already showed me a "installation complete" window just seconds before!

In  addition, I recently purchased CS5 Creative Suite 5 Design Premium a few months back (Sept. 2010) which was when I first ran into this problem.  I haven't had a chance to use any of the Design Premium software as of yet, so I'm not sure if any of them are affected.

Please help!!

- Malaya

Thanks Chris,

I have run into this system dialog (user / password) with most other installers, but haven't had this problem before.

This is truly a first!

Will try your solution asap and post back.

Thanks again!

THIS was the only thing that worked for me. Thank you!

Another to over come the problem is to remove the adobe air and get and old copy from the installation CD's or installer and then updated the air app.   

Hi,

I hope I'm not too late to get some help here.

I am by no means a very technical person, so if you could respond in a simple language to get me through this problem.. I would so greatly appreciate it.

Desired End Result: Download Balsamiq Mockup on my MacBookPro

• This requires Adobe Air.  Which I have installed, but after reading this thread I realized my problem is the same as many with regards to having Adobe Creative Suite 4 (with Adobe Air included) already downloaded on my computer.

I tried to follow the instructions for uninstalling the previous Version of Adobe Air on my computer, but I am having so much difficulty following what to enter in the terminal, etc..

Bottom Line:

Can anybody help me with step-by-step instructions to remove a previous version of Adobe Air (that came packaged with Adobe CS4) from my computer? So that I can install Adobe Air Version 3.1?

Thanks in advance!!