Forums

We are having the same problem with Reader 9 on our 10.4.11 macs. Local users have no problem, but network users all experience a stall that requires a force-quit. It's disheartening to see that you have no responses after 15 days.

We recently downloaded a parking permit from one of our local community colleges and normally we would just use the preview app, but this document requires reader 9. So much for PDF being a standard any more.

Do you mean that you're trying to open the application itself over a network, or is the application installed locally and the files are opened over a network?

We are having a similar problem.
I have tried various preferences/permissions/etc. with no luck.

It has also been documented/discussed on the Macintosh Management
list on Apple.

The only "solution" so far has been the suggestion to remove Acrobat Reader.

cpm

I am having this problem with the plugin and the Acrobat application. The programs are local and the accounts and homes are on the network. I removed the Adobe pdf plugin and now Safari doesn't crash 10 seconds after opening a pdf. Acrobat Pro 9 does the same thing. So we are using Preview.

No Fix yet....
Adobe Still refuses to help over the phone,
or even send word to programmers.
They even were brazen enough to blamed it on the network,
which works for every other application I've installed. Curious.

It has been working fine with Acrobat 8 and Domain accounts for a long time now.

To all concerned: This is a known issue with people using folder redirection software. To my knowledge Adobe is working on an update that will address this issue; however there is no release date as far as I have seen on the Internet. Acrobat 8 will not cause this issue.

Just to possibly further help Adobe:

In my cases the accounts are set up as Mobile Users. The controller can either be an Open Directory or an Active Directory server. I have seen the issue under both environments.

Tom

Here you go-there is no error message-Reader just locks up<br /><br />Process:         AdobeReader [1315]<br />Path:            /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader<br />Identifier:      com.adobe.Reader<br />Version:         9.0.0 (9.0.0)<br />Code Type:       X86 (Native)<br />Parent Process:  launchd [192]<br /><br />Date/Time:       2008-10-24 14:15:06.860 -0500<br />OS Version:      Mac OS X 10.5.5 (9F33)<br />Report Version:  6<br /><br />Exception Type:  EXC_CRASH (SIGABRT)<br />Exception Codes: 0x0000000000000000, 0x0000000000000000<br />Crashed Thread:  0<br /><br />Thread 0 Crashed:<br />0   libSystem.B.dylib                  0x92c0ab9e __kill + 10<br />1   libSystem.B.dylib                  0x92c81ec2 raise + 26<br />2   libSystem.B.dylib                  0x92c9147f abort + 73<br />3   libstdc++.6.dylib                  0x95682005 0x9563a000 + 294917<br />4   libstdc++.6.dylib                  0x9568010c __gxx_personality_v0 + 1108<br />5   libstdc++.6.dylib                  0x9568014b std::terminate() + 29<br />6   libstdc++.6.dylib                  0x95680261 __cxa_throw + 101<br />7   com.adobe.Acrobat.framework        0x806bb5bb CopiesPagesPDE_Open + 6632861<br />8   com.adobe.Acrobat.framework        0x8068c56a CopiesPagesPDE_Open + 6440268<br />9   com.adobe.Acrobat.framework        0x8068b7c9 CopiesPagesPDE_Open + 6436779<br />10  com.adobe.Acrobat.framework        0x8068cdb4 CopiesPagesPDE_Open + 6442390<br />11  com.adobe.Acrobat.framework        0x809bf41b 0x7feb8000 + 11564059<br />12  com.adobe.Acrobat.framework        0x809bf5c6 0x7feb8000 + 11564486<br />13  com.adobe.Acrobat.framework        0x8062bcf8 CopiesPagesPDE_Open + 6044890<br />14  com.adobe.Acrobat.framework        0x804c6fa0 CopiesPagesPDE_Open + 4583298<br />15  com.adobe.Acrobat.framework        0x804c718b CopiesPagesPDE_Open + 4583789<br />16  com.adobe.Acrobat.framework        0x7fff9285 RunAcrobat + 1304851<br />17  com.adobe.Acrobat.framework        0x7fff8fb8 RunAcrobat + 1304134<br />18  com.apple.CoreFoundation           0x93ae7b45 CFRunLoopRunSpecific + 4469<br />19  com.apple.CoreFoundation           0x93ae7cf8 CFRunLoopRunInMode + 88<br />20  com.apple.HIToolbox                0x95726480 RunCurrentEventLoopInMode + 283<br />21  com.apple.HIToolbox                0x95726299 ReceiveNextEventCommon + 374<br />22  com.apple.HIToolbox                0x9572610d BlockUntilNextEventMatchingListInMode + 106<br />23  com.apple.AppKit                   0x90e6b3ed _DPSNextEvent + 657<br />24  com.apple.AppKit                   0x90e6aca0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128<br />25  com.apple.AppKit                   0x90e63cdb -[NSApplication run] + 795<br />26  com.adobe.Acrobat.framework        0x7febb36d RunAcrobat + 2555<br />27  com.adobe.Acrobat.framework        0x7febaab0 RunAcrobat + 318<br />28  com.adobe.Reader                   0x00002e8b start + 2371<br />29  com.adobe.Reader                   0x0000264a start + 258<br />30  com.adobe.Reader                   0x00002571 start + 41<br /><br />Thread 1:<br />0   libSystem.B.dylib                  0x92ba368e __semwait_signal + 10<br />1   libSystem.B.dylib                  0x92bce36d pthread_cond_wait$UNIX2003 + 73<br />2   com.apple.ColorSync                0x9175f460 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42<br />3   com.apple.ColorSync                0x91771d92 CMMConvTask(void*) + 54<br />4   libSystem.B.dylib                  0x92bcd6f5 _pthread_start + 321<br />5   libSystem.B.dylib                  0x92bcd5b2 thread_start + 34<br /><br />Thread 2:<br />0   libSystem.B.dylib                  0x92b9c4a6 mach_msg_trap + 10<br />1   libSystem.B.dylib                  0x92ba3c9c mach_msg + 72<br />2   com.apple.CoreFoundation           0x93ae70ce CFRunLoopRunSpecific + 1790<br />3   com.apple.CoreFoundation           0x93ae7cf8 CFRunLoopRunInMode + 88<br />4   com.apple.CFNetwork                0x91851eca CFURLCacheWorkerThread(void*) + 396<br />5   libSystem.B.dylib                  0x92bcd6f5 _pthread_start + 321<br />6   libSystem.B.dylib                  0x92bcd5b2 thread_start + 34<br /><br />Thread 3:<br />0   libSystem.B.dylib                  0x92ba368e __semwait_signal + 10<br />1   libSystem.B.dylib                  0x92bce36d pthread_cond_wait$UNIX2003 + 73<br />2   ...ple.CoreServices.CarbonCore     0x9628c24f TSWaitOnCondition + 126<br />3   ...ple.CoreServices.CarbonCore     0x9626b18e TSWaitOnConditionTimedRelative + 202<br />4   ...ple.CoreServices.CarbonCore     0x9628becc MPWaitOnQueue + 208<br />5   AdobeACE                           0x7fc1dd8d ACEMPThread::Task() + 133<br />6   AdobeACE                           0x7fc1dd01 TaskGlue + 17<br />7   ...ple.CoreServices.CarbonCore     0x9628a463 PrivateMPEntryPoint + 56<br />8   libSystem.B.dylib                  0x92bcd6f5 _pthread_start + 321<br />9   libSystem.B.dylib                  0x92bcd5b2 thread_start + 34<br /><br />Thread 4:<br />0   libSystem.B.dylib                  0x92b9c4ee semaphore_wait_signal_trap + 10<br />1   libSystem.B.dylib                  0x92bce866 _pthread_cond_wait + 1267<br />2   libSystem.B.dylib                  0x92c14371 pthread_cond_wait + 48<br />3   AdobeAGM                           0x7e574984 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26<br />4   AdobeAGM                           0x7e5748b5 AGMMessageQueueImpl::Pull() + 65<br />5   AdobeAGM                           0x7e963fc4 AGMWorkQueueTask::operator()() + 84<br />6   AdobeAGM                           0x7e96524f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75<br />7   AdobeAGM                           0x7e57476d thread_proxy + 45<br />8   libSystem.B.dylib                  0x92bcd6f5 _pthread_start + 321<br />9   libSystem.B.dylib                  0x92bcd5b2 thread_start + 34<br /><br />Thread 0 crashed with X86 Thread State (32-bit):<br />  eax: 0x00000000  ebx: 0x92c9143f  ecx: 0xbfffe49c  edx: 0x92c0ab9e<br />  edi: 0x80a296ec  esi: 0xa03ae578  ebp: 0xbfffe4b8  esp: 0xbfffe49c<br />   ss: 0x0000001f  efl: 0x00000286  eip: 0x92c0ab9e   cs: 0x00000007<br />   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037<br />  cr2: 0xffe178e0

As was mentioned before a local user has no problem. With a networked user (home on a 10.5.4 server) we observe the same lockup as described above. However, when I create a mobile account whereby the user home is synched to the local harddisk Adobe Acrobat Pro 9 (and Adobe Reader 9 as well) work flawlessly.

Roger

Downgraded to Acrobat 8 and now it works, but still gives an error that can APPARENTLY be ignored:
"Could not initialize Organizer database. Organizer features will not be available"

Phillip,
Not that I have heard-everyone that tries it gets the same results that you see
Jim

We have just installed Acrobat 9 and are having the same issue. We are running Mac on OS 10.5.6 with users on an Xserve with OS 10.4. Acrobat 8 works fine.

I'm having the same problem.

a related question -- Does anyone know how to make a network user a local administrator?

Perhaps if the networked user is a local admin on the computer it could work...

I have 2 pofiles: One on my Macintosh (G5) and one on the XServe.<br />Acrobat 9 on the profile on the mac (admin), goes with no problems.<br />After switching on the user profile on the server, acrobat crashes on starting the app (endless spinball!). The same effect is, when i started a webbased pdf on my browser (safari or firefox).<br />The errors on my crashreporter:<br /><br />Process:         AdobeAcrobat [1902]<br />Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat<br />Identifier:      com.adobe.Acrobat.Pro<br />Version:         9.0.0 (9.0.0)<br />Code Type:       PPC (Native)<br />Parent Process:  launchd [87]<br /><br />Date/Time:       2009-01-30 14:38:51.043 +0100<br />OS Version:      Mac OS X 10.5.6 (9G55)<br />Report Version:  6<br /><br />Exception Type:  EXC_CRASH (SIGABRT)<br />Exception Codes: 0x0000000000000000, 0x0000000000000000<br />Crashed Thread:  0<br /><br />Thread 0 Crashed:<br />0   libSystem.B.dylib                  0x9491caf0 __kill + 12<br />1   libSystem.B.dylib                  0x949b7bac abort + 84<br />2   libstdc++.6.dylib                  0x9094ce24 __gnu_cxx::__verbose_terminate_handler() + 400<br />3   libstdc++.6.dylib                  0x9094a940 __gxx_personality_v0 + 1240<br />4   libstdc++.6.dylib                  0x9094a9a4 std::terminate() + 68<br />5   libstdc++.6.dylib                  0x9094abe4 __cxa_throw + 124<br />6   com.adobe.Acrobat.framework        0x81039208 CopiesPagesPDE_Open + 14244664<br />7   com.adobe.Acrobat.framework        0x80fe5f04 CopiesPagesPDE_Open + 13903924<br />8   com.adobe.Acrobat.framework        0x80fe44e8 CopiesPagesPDE_Open + 13897240<br />9   com.adobe.Acrobat.framework        0x80fe7268 CopiesPagesPDE_Open + 13908888<br />10  com.adobe.Acrobat.framework        0x8175bc40 0x7feb8000 + 25836608<br />11  com.adobe.Acrobat.framework        0x8175c1e0 0x7feb8000 + 25838048<br />12  com.adobe.Acrobat.framework        0x80f33860 CopiesPagesPDE_Open + 13173136<br />13  com.adobe.Acrobat.framework        0x80cf6120 CopiesPagesPDE_Open + 10824272<br />14  com.adobe.Acrobat.framework        0x80cf653c CopiesPagesPDE_Open + 10825324<br />15  com.adobe.Acrobat.framework        0x800db844 RunAcrobat + 2229524<br />16  com.adobe.Acrobat.framework        0x800db30c RunAcrobat + 2228188<br />17  com.apple.CoreFoundation           0x904759d8 CFRunLoopRunSpecific + 2968<br />18  com.apple.HIToolbox                0x9340dbc4 RunCurrentEventLoopInMode + 264<br />19  com.apple.HIToolbox                0x9340d9e8 ReceiveNextEventCommon + 412<br />20  com.apple.HIToolbox                0x9340d828 BlockUntilNextEventMatchingListInMode + 84<br />21  com.apple.AppKit                   0x90ae6724 _DPSNextEvent + 596<br />22  com.apple.AppKit                   0x90ae60dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 112<br />23  com.apple.AppKit                   0x90adfd98 -[NSApplication run] + 736<br />24  com.adobe.Acrobat.framework        0x7febcb2c RunAcrobat + 6140<br />25  com.adobe.Acrobat.framework        0x7febb428 RunAcrobat + 248<br />26  com.adobe.Acrobat.Pro              0x00003b98 start + 5392<br />27  com.adobe.Acrobat.Pro              0x000029b0 start + 808<br />28  com.adobe.Acrobat.Pro              0x000026b4 start + 44<br /><br />Thread 1:<br />0   libSystem.B.dylib                  0x948a1b6c __semwait_signal + 12<br />1   libSystem.B.dylib                  0x948de3cc _pthread_cond_wait + 1580<br />2   com.apple.ColorSync                0x903710b0 pthreadSemaphoreWait(t_pthreadSemaphore*) + 36<br />3   com.apple.ColorSync                0x90384bec CMMConvTask(void*) + 48<br />4   libSystem.B.dylib                  0x948dd024 _pthread_start + 316<br /><br />Thread 2:<br />0   libSystem.B.dylib                  0x948a1b6c __semwait_signal + 12<br />1   libSystem.B.dylib                  0x948de3cc _pthread_cond_wait + 1580<br />2   ...ple.CoreServices.CarbonCore     0x9240e688 TSWaitOnCondition + 132<br />3   ...ple.CoreServices.CarbonCore     0x923ecae4 TSWaitOnConditionTimedRelative + 204<br />4   ...ple.CoreServices.CarbonCore     0x9240e244 MPWaitOnQueue + 272<br />5   AdobeACE                           0x7fc1dc5c ACEMPThread::Task() + 148<br />6   AdobeACE                           0x7fc1dbb0 TaskGlue + 24<br />7   ...ple.CoreServices.CarbonCore     0x9240c478 PrivateMPEntryPoint + 76<br />8   libSystem.B.dylib                  0x948dd024 _pthread_start + 316<br /><br />Thread 3:<br />0   libSystem.B.dylib                  0x9489b1b8 semaphore_wait_signal_trap + 8<br />1   AdobeAGM                           0x7e5757b0 AGMMessageQueueImpl::Pull() + 72<br />2   AdobeAGM                           0x7e9759f8 AGMWorkQueueTask::operator()() + 88<br />3   AdobeAGM                           0x7e9761b4 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 96<br />4   AdobeAGM                           0x7e57562c thread_proxy + 44<br />5   libSystem.B.dylib                  0x948dd024 _pthread_start + 316<br /><br />Thread 4:<br />0   libSystem.B.dylib                  0x9489b1d8 semaphore_timedwait_signal_trap + 8<br />1   libSystem.B.dylib                  0x948de2c8 _pthread_cond_wait + 1320<br />2   com.apple.Foundation               0x95532b24 -[NSCondition waitUntilDate:] + 384<br />3   com.apple.Foundation               0x95532950 -[NSConditionLock lockWhenCondition:beforeDate:] + 268<br />4   ...adobe.acrobat.amtlibwrapper     0x0de28a40 AVAMTForegroundUpdateCheckEnabled + 180820<br />5   ...adobe.acrobat.amtlibwrapper     0x0de170e4 AVAMTForegroundUpdateCheckEnabled + 108792<br />6   ...adobe.acrobat.amtlibwrapper     0x0de26f40 AVAMTForegroundUpdateCheckEnabled + 173908<br />7   com.apple.Foundation               0x954f5764 __NSThread__main__ + 1004<br />8   libSystem.B.dylib                  0x948dd024 _pthread_start + 316<br /><br />Thread 5:<br />0   libSystem.B.dylib                  0x9489b1d8 semaphore_timedwait_signal_trap + 8<br />1   libSystem.B.dylib                  0x948de2c8 _pthread_cond_wait + 1320<br />2   com.apple.Foundation               0x95532b24 -[NSCondition waitUntilDate:] + 384<br />3   com.apple.Foundation               0x95532950 -[NSConditionLock lockWhenCondition:beforeDate:] + 268<br />4   com.apple.AppKit                   0x90b41eac -[NSUIHeartBeat _heartBeatThread:] + 664<br />5   com.apple.Foundation               0x954f5764 __NSThread__main__ + 1004<br />6   libSystem.B.dylib                  0x948dd024 _pthread_start + 316<br /><br />Thread 0 crashed with PPC Thread State 32:<br />  srr0: 0x9491caf0  srr1: 0x0200f030   dar: 0xe0963088 dsisr: 0x40000000<br />    r0: 0x00000025    r1: 0xbfffdc00    r2: 0x00001000    r3: 0x00000000<br />    r4: 0x00000000    r5: 0x00000001    r6: 0x000049da    r7: 0x00000840<br />    r8: 0x9094cd8c    r9: 0x0dc32bf0   r10: 0x948e5964   r11: 0xa0862530<br />   r12: 0x9491cadc   r13: 0x00000000   r14: 0xa0082478   r15: 0x7fffffff<br />   r16: 0xffffffff   r17: 0x00000001   r18: 0x00000000   r19: 0x00000000<br />   r20: 0xbfffdf2c   r21: 0xbfffde84   r22: 0xbfffde9c   r23: 0x0d869024<br />   r24: 0xbfffde6c   r25: 0xbfffdefc   r26: 0xbfffdeb4   r27: 0x0dc731a0<br />   r28: 0xa018cca0   r29: 0xa08603a0   r30: 0x810faf88   r31: 0x949b7b64<br />    cr: 0x44042202   xer: 0x00000000    lr: 0x949b7bb0   ctr: 0x9491cadc<br />vrsave: 0x00000fff<br /><br />Binary Images:<br />    0x1000 -     0x3fcf +com.adobe.Acrobat.Pro 9.0.0 (9.0.0) <40558512dee14e998d35a3a0bacb696b> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat<br /> 0xcf97000 -  0xd149ff7  com.apple.RawCamera.bundle 2.0.10 (2.0.10) <385afe576f8fd60530711a5eab4ed182> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamer a<br /> 0xd53e000 -  0xd55cfe3 +com.adobe.selfhealer AdobeSelfHealing version 2.2.0 (2.2.0) <51d258fb243d450fbd639084d19aad11> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeSelfHealing.framework/AdobeSelfHeali ng<br /> 0xdb83000 -  0xdbcbffb +com.adobe.adobe_caps adobe_caps 0.0.120.0 (0.0.120.0) /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_caps.framework/adobe_caps<br /> 0xdbd1000 -  0xdbf2ff1  libmx.A.dylib ??? (???) /usr/lib/libmx.A.dylib<br /> 0xddfa000 -  0xdf41fff +com.adobe.acrobat.amtlibwrapper 1.0 (1.0) <5063d34522494fe8adb6fdc3cd829e2c> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AMTLibWrapper.framework/AMTLibWrapper<br /> 0xdf6b000 -  0xdf7efef +com.adobe.asneu.framework asneu version 1.6.2f01 (1.6.2) /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/asneu.framework/asneu

Console report:

2/11/09 12:31:54 PM [0x0-0xa90a9].com.adobe.Acrobat.Pro[865] terminate called after throwing an instance of 'SQLiteUtils::SQLiteException'
2/11/09 12:32:01 PM com.apple.launchd[815] ([0x0-0xa90a9].com.adobe.Acrobat.Pro[865]) Exited abnormally: Abort trap
2/11/09 12:32:57 PM com.apple.launchd[815] ([0x0-0xae0ae].com.adobe.Acrobat.Pro[883]) Exited: Terminated

Hi

I also have the exact same error. When I spoke to a techie they said that they are aware that windows has the problem and it would be fixed as soon as they release the update. They could also not inform me as to when the update would be released.

Has anyone in the meantime found a fix to the problem.

I had the same problems as all you folks. Jason's solution works well with me. Amazing tht the Adobe folks were not able to give me the solution - this is a serious bug Adobe is carrying over since Acrobat 7 - previous versions did just not open the Organizer, but at least they did not crash.
I start having doubts about Adobe taking bugs very seriously... In any case, thanks to Jason.

I have 800+ Design-Students on 100+ Intel and PPC-Networked Mac's.

I can not tell them all to do this stuff every Time they log in and want to use Acrobat 9.

Does anyone have an Idea how to make it work for all ??

Thanks, Achim

This workaround still failed for me. I'm part of the support team at a school.

With Open Directory services / mounted NFS shares for home directory, Adobe Acrobat Pro 9 has yet to open. OSX 10.5.6, Intel Imac.

However, Acrobat Reader in the same version has no issue. As always, local user has no problems. The last output before every crash is:

3/3/09 12:33:27 PM authexec[1565] executing /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat
Pro.app/Contents/Frameworks/AdobeSelfHealing.framework/Resources/Mover Tool

3/3/09 12:33:27 PM [0x0-0x7b07b].com.adobe.Acrobat.Pro[1561] terminate
called without an active exception

Acrobat 8 Pro reveals no such issue. Same machine, same network user, different OS partition...

Just noticed a slight typo in these, none of the lines should have 'i' at the beginning - not sure where they came from, and there should also be a a line

rm -rf "$home_loc"/Library/Application\ Support/Adobe/Acrobat/9.0
if you are running ppc machines

so to be nice and clear for Intel machines do the following

#This section will delete the Fonts etc....

Add line
rm -rf "$home_loc"/Library/Application\ Support/Adobe/Acrobat/9.0_x86

#This will copy several Microsoft folders of the local admin user.... etc

add line
cp -R /Users/$LocalAdminUser/Library/Application\ Support/Adobe/Acrobat /tmp/$1/Adobe/

#This last section will set up symbolic links for the current user.....

Add lines
ln -s /tmp/$1/Adobe/9.0_x86 "$home_loc"/Library/Application\ Support/Adobe/Acrobat/

============

for PPC machines do the following

#This section will delete the Fonts etc....

Add line
rm -rf "$home_loc"/Library/Application\ Support/Adobe/Acrobat/9.0

#This will copy several Microsoft folders of the local admin user.... etc

add line
cp -R /Users/$LocalAdminUser/Library/Application\ Support/Adobe/Acrobat /tmp/$1/Adobe/

#This last section will set up symbolic links for the current user.....

Add lines
ln -s /tmp/$1/Adobe/9.0 "$home_loc"/Library/Application\ Support/Adobe/Acrobat/

Yes, I installed Acrobat 9.1 yesterday on our Test-Network-Mac and it doesnt work.

confirmed 9.1 push didn't fix the problem. wondering if we plan any near future patch for this? thanks in advance.

movie phim media music nhac online sound model of wholesale fashion and lovely korean phim han quoc film movie