I am using (or TRYING to use!) Adobe Acrobat Professional 8.
But every time it loads up I receive the following pop-up message:
"A serious error has been detected and Adobe Acrobat 8 Professional cannot continue. Please re-install the application and try again."
I click OK, and then another message appears:
"Acrobat.exe - Application Error
The instruction at "0x05bf1243" referenced memory at "0x12284e88". The memory could not be "written".
Click on OK to terminate the program"
I have tried uninstalling and re-installing but the error comes back!
What can I do?? Can ANYONE help?!!
Bill@VT, Feb 18, 2012 6:22 AM
I am new to the conversation. I just upgraded from Acrobat 8 to 8.1, and now I have the same problem: Five seconds into the program a message comes up: "A serious error has been detected and Adobe Acrobat 8 Professional cannot continue. Please reinstall the application and try again." After I click OK a second message comes up: "The instruction "0x04321243" referenced memory at "0x12284e88". The memory could not be written. Click OK to terminate the program."
Adobe has received your inquiry Phil, no worries on that. Try the following to help Adobe track this issue, which we can't seem to reproduce in-house.
1. Double-Click the Acrobat Icon while holding the SHIFT key down. This will load Acrobat without plugins. If you do not crash then we know it is a plug-in causing the issue. I would suspect the Update Plugin. You can pull some plugins separately to isolate this more.
2. Have you been able to activate? There was a problem with Activation in 8 that may have been triggered here. You can try this too.
1. Find and back up the file
C:\Documents and Settings\All Users\Application Data\FLEXnet\adobe_00080000_tsf.data.
2. Delete the file from the location above, but not the back up. Reboot the cpu.
3. Launch Acrobat and see if it requires you to activate again.
4. If it does, activate Acrobat again.
5. report the results.
Lastly, the link mentioned above is not free technical support. It is merely a chance to send Adobe feedback, but not response or follow up is promised. In the future you should call Technical Support directly for help.
I hope the above steps either help or reveal more information.
I've got the same exact issue on one of my machines. Applied the 8.1 update last week and today when I opened a PDF, *bam* got hit with the error and 7 seconds after Acrobat starts up it crashes. Tried the disable plugins thing, but that definitely didn't work. Seems like there's quite a few users out there with this issue, so Adobe will have to do something to resolve it.
I'm running Acrobat 8.1 Pro on Windows Vista Ultimate, UAC is enabled, I am the system admin, it's a dual-core Pentium-D with 2GB of RAM--if any of that helps.
Keep the posts coming as you find out stuff everyone!
I've been watching this thread hoping to find an answer to nearly the same issue... "Acrobat Cannot Continue At This Time Until You Open Photoshop" (?)
It doesn't matter which application I open... Acrobat is worhtless and closes in roughly 5 seconds. Hard to believe Adobe's been unable to duplicate this in-house? Now I'm afraid to uninstall it and reinstall ver. 7. I already had to FORMAT my Vista install and deal with Microsoft requiring personal information before allowing me to authorize my copy of Vista Ultimate a second time, just to get Photoshop CS3 installed on my PC following the beta fiasco.
And to think I installed Vista in the first place because I wanted to be able to use Bridge 2.0....
Jeff, why couldn't there have been a list of files and registry entries to be removed posted? Some sort of procedure to help out those of us that didn't install the Photoshop beta to the default drive or directory? The WinClean tool did NOT work for me, (or several others I'm aware of).
As it looks, the same thing is happening now with Acrobat 8. Those of us with problems are out of luck after spending a lot of money on a productivity suite of tools. After all the problems I had with getting Photoshop CS3 on my computer from Creative Suite, I installed it from a stand-alone version before installing the rest of the suite to gain use of Dreamweaver, etc., (which ALSO crashes my entire system every 2nd or 3rd time I use it!).
I don't mean to be ragging on it, but I am a bit confused after using Adobe products for as long as they've been around...
I have 2 machines with exactly the same issue. One machine is a brand new Gateway Tablet PC. The other is a brand NEW Sony Vaio. I am having the same issues on both machines. The only way I could get it fixed on my Sony was to completely wipe the hard drive and begin again. ( I tried removing, reinstalling; restore to a previous date; reformat - none of which worked!) I finally had to resort to using the Sony application to completely overwrite the hard drive with zeros. Then I reinstalled all of my programs and had almost a week of good luck till this morning. Now I have the same issue again.....Adobe has had a serious issue and needs to be reinstalled. This certainly isnt any fun! Adobe PLEASE help! I just want to get my work done!
When I got to the end of the document (Background information) I remembered disabling the FLEXnet Licensing Service service because I didnt know why would Adobe Acrobat would want to use it, it was installed when I installed Adobe Acrobat. So I enabled it again and restarted my computer and the error stopped.
I am new to the conversation. I just upgraded from Acrobat 8 to 8.1, and now I have the same problem. Five seconds into Acrobat Professional a message comes up: "A serious error has been detected and Adobe Acrobat 8 Professional cannot continue. Please reinstall the application and try again." After I click OK a second message comes up: "The instruction "0x050b1243" referenced memory at "0x12284e88". The memory could not be written. Click OK to terminate the program."
Note - my instruction "0x050b1243" is different to some of the others in the thread.
I uninstalled Acrobat Professional. I had problems during the install ... due to my frustration I did not record the error message.
So I thought I'd use Windows XP's restore feature to get to a point before the upgrade. That was the start of a bigger nightmare. I eventually manually removed Acrobat Professional files (see kb400658)... although there are some 8.1 files that I cannot remove (as access is denied).
I removed Reader.
I reinstalled Acrobat Professional 8.0 from my CD. The problem is still there. I reinstalled Reader and then upgraded to 8.1. As expected the problem is there.
I can't clear my hard disk of all the Professional files and I can't use Acrobat Professional. I'm reluctant to touch my Photoshop CS!!
Sorry for the long winded email. I just hoped that the Adobe engineers are reading this and fix the problem. Maybe it's time for a mass exodus from Adobe products and then they may pay some attention.