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Adobe PDF Printer Missing Fix - Adobe Acrobat 8.1 - Vista

Jul 24, 2007 5:29 PM

  Latest reply: Deepak Chauhan, Apr 26, 2011 7:44 AM
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  • Currently Being Moderated
    Dec 12, 2008 4:43 PM   in reply to (Gnavicks)
    Thanks for the tip, Jan. It sounded like a real possibility so I tried it. Unfortunately, it didn't help my system.
     
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    Dec 14, 2008 2:52 PM   in reply to (Gnavicks)
    Clarification: ""tried convert a word file to PDF - it worked!!. "" Yes, but I'm afraid I had to accept that the PDF writer was missing, but with the answer "yes" to re-install Acrobat in something like "repair mode" - which took quite a while - everything should be fixed. (Forgive me - but three weeks trials and errors .... you don't remember every step precisely)
     
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  • Currently Being Moderated
    Feb 6, 2009 4:19 PM   in reply to (Gnavicks)
    Adobe PDF printer is missing and nothing will fix it.

    I have tried every suggestion with no success. This is a Vista64 Ultimate machine. In the beginning, Acrobat 8.1.3 did install with the PDF printer and everything worked. One day, the PDF printer stopped working. I thought I needed to upgrade to Acrobat 9.0 so I did, and still the PDF printer was missing. I uninstalled all acrobat versions and reverted back to my Acrobat 8.1.3. No PDF printer.

    When I manually attempt to install the PDF printer, this is the error message: "Unable to install Adobe PDF Converter Type 3 - User Mode, x64 driver. Unable to find core driver package that is required by the printer dirver package."

    Deleting the infcache.1 file, rebooting and running repair does not work. This is so frustrating. Any other suggestions?
     
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  • Currently Being Moderated
    Feb 6, 2009 5:01 PM   in reply to (Gnavicks)
    I'm running 32 bit Vista so I don't know if this will work for 64 bit Vista. In the end, I installed the Bullzip printer driver and it resolved the issue. That was mentioned in this thread (I think). You can get it at:
    http://www.bullzip.com/products/pdf/info.php

    Hope this helps.
     
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  • Currently Being Moderated
    Feb 8, 2009 9:47 PM   in reply to (Gnavicks)
    In Win XP Pro and Acro 8.1.3 Pro, deleting infcache.1 and restarting and running Acrobat>Help>Repair Installation resulting in the same two failure messages already documented. Downloaded and installed Bullzip PDF printer, set as default, and there's joy in Mudville. Color looks OK in the generated PDF from a web page.
    Dave
    DaveScott@columbus.rr.com
     
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  • Currently Being Moderated
    Feb 18, 2009 4:27 PM   in reply to (Gnavicks)
    Adobe Acrobat Distiller version 5 printer driver stopped working<br /><br />I had the same problem as wchao above... <br /><wchao  - 7:11pm May 27, 08 PST (#26 of 44)><br /><br />When I sent a document from MS Word or any other app to the Distiller printer, it would get stuck in the spool and fail to print.<br /><br />I did what wchao suggested in his/her note above.<br /><br />Find the Acrobat Distiller printer in Printers. <br />Right click on it and select Properties then the Advanced Tab<br />For me, "Print directly to the printer" was selected.<br />I changed it to "Spool print documents..." and clicked OK<br /><br />After that I could print to PDF again.<br />Good luck.
     
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  • Currently Being Moderated
    Mar 1, 2009 12:08 PM   in reply to (Gnavicks)
    Had "missing Adobe PDF printer driver" message after installing Acrobat 8 Pro on Win XP Pro SP3. Looked in Control Panel and there was no Adobe PDF printer. Followed Steve Lionel's method above and it worked perfectly. Thank you!
     
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  • Currently Being Moderated
    Mar 3, 2009 5:24 AM   in reply to (Gnavicks)
    Had missing Adobe PDF printer driver. Using version 6.0. Was logged in as administrator. Logged out and logged in as a regular user and the PDF printer was available. Shared the PDF printer, logged out, logged back in as administrator and the printer was now available.
     
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  • Currently Being Moderated
    Mar 14, 2009 6:55 AM   in reply to (Gnavicks)
    HELP!
    I have the same problem that David seems to have with my Adobe Professional 8, I get the error of "Distiller has stopped working", it happens when I restart my computer and when trying to convert a document. I just upgraded my Office from 2000 to 2003 thinking it would solve the problem however it hasn't. I also have Vista Home 32bit.
    Does anyone know how to fix this or have any suggestions on how to fix this?
    Thank you in advance for any help you can provide.
     
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  • Currently Being Moderated
    Mar 16, 2009 3:47 AM   in reply to (Gnavicks)
    I found the Teed Up's email of 2/18/09 did work for me, although I'm running Vista 64bit. The instructions were as follows:

    Find the Acrobat Distiller printer in Printers.
    Right click on it and select Properties then the Advanced Tab
    For me, "Print directly to the printer" was selected.
    I changed it to "Spool print documents..." and clicked OK

    If this doesn't work, there is also the option of downloading the Bullzip PDF printer (it's free). I used that as a work around until I was able to fix the regular PDF printer.
    Good luck!
     
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  • Currently Being Moderated
    Mar 22, 2009 5:11 PM   in reply to (Gnavicks)
    Hi. I'm running Vista Home 32bit. I just updated to Adobe 8.1.4 and get the following error message when I try to print a word document to make it into a pdf: "Invalid "Adobe PDF" printer properties: Do not change spooler settings. Please select "print directly to the printer" option (from Adobe PDF printer properties "advanced" tab)".

    I have found the advanced tab but there is no option to "print directly to the printer". Any suggestions? Thanks in advance.
     
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  • Currently Being Moderated
    Mar 24, 2009 4:00 PM   in reply to (Gnavicks)
    Hi all,

    I am running a Sony with vista business 64 bit and am unable to find the pdf printer when wanting to print to the pdf printer. I have recently updated my Adobe to Adobe Reader 9. Any user frienldy step by step fixes to recover the pdf printer ? When trying to find printers I also get the following message "The Active Directory Domain Services is Currently Inavailable"

    Why is it always a long drawn out process for fixes, that doesnt seem to work anyway - does anyone have a solution fix for dummies !!

    Gary
     
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  • Currently Being Moderated
    Mar 25, 2009 3:20 AM   in reply to (Gnavicks)
    I'm not sure how to fix DSherry's problem, but Gary, you need to have the full version of Adobe Acrobat in order to convert documents to PDF. The free Reader version doesn't have that option.
     
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  • Currently Being Moderated
    Mar 27, 2009 10:22 AM   in reply to (Gnavicks)
    DSherry,

    I have the same configuration and my Acrobat is working fine.
    Try repairing your Acrobat installation (Help -> Repair) and then reboot your machine. By the way do you have any other Adobe software on your machine which might have caused problems while Acrobat's update.
    What about your UAC settings, are they ON or OFF?
     
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  • Currently Being Moderated
    Mar 28, 2009 3:40 AM   in reply to (Gnavicks)
    I had the same problem as DSherry with Acrobat Pro 8.1.4 on Vista Business - I fixed with the following (similar to ConnollA) :

    Find the Acrobat printer in Printers.
    Right click on it and select Properties then the Advanced Tab
    For me, "Spool print documents..." was selected.

    Deselect "Enable advanced printing features"
     
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  • Currently Being Moderated
    Mar 28, 2009 10:07 PM   in reply to (Gnavicks)
    Briefly
    Acrobat Professional 8.4.1 on Vista Home Premium
    Used original Gnavicks 06:29 pm Jul 24, 2007 procedure
    followed by wchao 08:11 pm May 27, 08 procedure.

    Worked fine. Thanks to both.
     
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  • Currently Being Moderated
    Jun 10, 2009 1:14 PM   in reply to (Gnavicks)

    Your fix came in very handy for a particular problem that I started having (again) after the 8.1.6 update. Thanks very much for putting it out there. If you are interested (just in case), I describe the other problem in this thread that I had started in another part of the forum.

     

    Cheers.

     
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  • Currently Being Moderated
    Jul 9, 2009 7:48 PM   in reply to (Tim_Goodman)

    Tim_Goodman  .... thanks for the fix!  I had the same problem/error DSherry had after doing a reset to a previous restore point to turn unwanted Vista Sync off:

     

    Invalid "Adobe PDF" printer properties

    Do not change spooler settings.

    Please select "print directly to the printer" option (from Adobe PDF printer properties "advanced" tab)

     

    And your fix worked like a charm without having to do all the work of other sugested fixes.  It was the simplest and easiest so I tried it first and now I'm back up.  Your fix should be the first post on a Sticky.  It could save a lot of people a lot of time and heart ache:

     

    Find the Acrobat printer in Printers.
    Right click on it and select Properties then the Advanced Tab.
    For me, "Spool print documents..." was selected.

    The Fix:  Deselect "Enable advanced printing features".

    Click OK.

     

    The only question I have:  Am I losing any features by deselecting "Enable advanced printing features" since it was a default setting?

     
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  • Currently Being Moderated
    Jul 21, 2009 8:05 AM   in reply to (Gnavicks)

    My Adobe PDF Printer issue on Windows XP was different, any non-Adobe application printing to that printer would generate a 17 MB file that Acrobat couldn't open, suggesting in the error message it may have been a file attached in an email.

     

    I followed the suggestion and deleted the infcache.1 file in c:\windows\inf directory, then deleted the Adobe PDF printer in the Printers folder, then opened the Server Properties in the Printers Folder, navigated to the Drivers tab and deleted the Adobe PDF driver.

     

    I then opened Acrobat 8.1.6, performed the Repair option and a reboot...problem solved!

     

    Thanks,

     

    Jim

     
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  • Currently Being Moderated
    Aug 6, 2009 6:19 PM   in reply to (Gnavicks)

    Today I installed CS4 Design Standard in my new computer.

    Upgraded from XP and an old version of Photoshop to Vista/CS4.

    Tricky but with the help of Customer Service it worked.

     

    Now, however, I am unable to print email documents.

    When I try to print, a window pops up and says:

    Save PDF File As

    File Name:

    Save as Type:

     

    I have no need to save these documents outside of the email programs.

    I can't print and need to.

    I would be grateful if someone here could advise me.

     

    Thanks,

    Dara

     
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  • Currently Being Moderated
    Aug 8, 2009 2:27 AM   in reply to redwill0w

    Check in your printers list... Currently, Adobe PDF may be selected as the default printer. Make some other physical printer the default one.

    et voila!

     
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  • Currently Being Moderated
    Aug 8, 2009 12:37 PM   in reply to kausikdatta

    In a message dated 8/8/2009 2:27:58 A.M. Pacific Daylight Time, 

    forums@adobe.com writes:

     

    >Check in your printers list... Currently, Adobe PDF may be  selected as

    the default printer. Make >some other physical printer the  default one.

    >et voila!

     

     

     

    Thank you so much.  I actually was able to figure this out and fix  it.

    I can print again!

     

    All the best,

    Dara

     
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  • Currently Being Moderated
    Nov 11, 2009 9:18 AM   in reply to (Gnavicks)

    Thanks, it worked for me on Windows Vista Business 64bit.

    Have a nice day

     
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  • Currently Being Moderated
    Feb 3, 2010 8:51 AM   in reply to mabel78

    The original posted solution worked for me with Acrobat 8.2 in a Win 7 Pro installation.  However I had to move the INFCACHE.1 file to a different folder because even with the security/permissions modifications I could not delete it.  After running the Acrobat repair, the file was recreated and everything works as it should.

     
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  • Currently Being Moderated
    Mar 5, 2010 9:56 AM   in reply to (Gnavicks)

    Just though I would let people know this fix also works for Windows 7 64bit.

     

    The only difference is the INFCACHE.1 file is in a different directory.

     

    I think it was windows/system32/drivers but I can't remember and I'm not on that machine right now.

     

    Anyway, just search for the file and then follow the rest of the steps.

     
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  • Currently Being Moderated
    Mar 5, 2010 10:25 AM   in reply to (Gnavicks)

    what i have to so my "INFCACHE.1" is currupted

     
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  • Currently Being Moderated
    Mar 9, 2010 6:25 PM   in reply to traveler31m

    Horrors! It's back!! The 8.2.1 update just messed up my  Acrobat Pro 8 settings completely. The Acrobat Distiller started showing this same-as-before error when I tried to print something to PDF, asking me to print  directly to the printer instead. And when I did that and the resulting  PDF opened in Acrobat, all my previous files in the file menu list  opened up together!

     
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  • Currently Being Moderated
    Mar 10, 2010 6:15 AM   in reply to (ConnollA)

    With VISTA 64, you might want to be sure you have updated to the latest version of AA8. Otherwise, it might be an OS compatibility problem.

     
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  • Currently Being Moderated
    May 10, 2010 10:47 AM   in reply to (Gnavicks)

    I might be in the wrong thread - BUT - I had the same problem with Windows7.

     

    I uninstalled all ADOBE products (full, reader, etc) - reinstall V8.1

     

    Went through and continually did updates (click HELP, select CHECK FOR UPDATES)

     

    Eventually it added said printer.

     
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  • Currently Being Moderated
    Oct 8, 2010 1:14 PM   in reply to Bud-D

    My problem wasn't that the printer was missing (although I think I have had that issue in the past), but just that the PDF stopped

    working. Nothing would print. (Windows Vista Home Premium 32-bit, SP 2 and Acrobat Pro 8.0)

     

    I tried the following to no avail:

    Deleting and adding new printer

    Removing and re-adding the PDF port

    Repaired Acrobat Pro 8.0

    Reinstalled Acrobat Pro 8.0

     

    Within the printer preferences, the things you'd normally choose (Standard, High Quality, etc.) were blank ... nothing in the dropdowns.

     

    Then I tried the fix in this post, including the repair, still didn't work

     

    What I forgot was to get updates (8.1.7). That helped, but I was still getting an error message even though I got it to print. I tried to print a test page and that didn't go well.

     

    I noticed it had assigned it to a COM port and the Adobe PDF ports were no longer there. I added it back (see link), assigned it to that, and changed it to "send directly to printer" in Advanced properties.

    http://drnathan.teamhackaday.com/2009/03/20/quick-fix-manually-install ing-the-adobe-pdf-printer-for-acrobat-9/

     

    Seems to be working fine now.

     

    Hope this helps someone!

     

    Jo

     
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  • Currently Being Moderated
    Oct 14, 2010 8:23 AM   in reply to (Gnavicks)

    32-Bit Vista Enterprise w/Adobe Acrobat Pro9

     

    Adobe PDF printer had been deleted.

     

     

    Logged in with admin account, followed the initial instructions (delete the infcache.1 file, then run the Repair Acrobat Installation after reboot)and it worked like a charm!

     
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  • Currently Being Moderated
    Dec 17, 2010 8:54 AM   in reply to (Gnavicks)

    Maybe those at Adobe Support can just come clean about the fact that Adobe's software authorization model is extremely ABUSIVE to those who actually purchase the software.  Dropped printing support is by design and not a bug.  It is Adobe's way of forcing you to update your software and allowing them to check (yet again...and again...and again) that you do indeed have a licensed copy of their software.  Adobe updater treats you, the licensed OWNER of the product, as essentially a subscriber, if not an outright software pirate.

     

    My Windows 7 system dropped the option of printing to PDF a few weeks ago after working fine for 3 months and, as a dutiful victim of failing software, visited Adobe's support forum to determine the cause.  Not surprisingly, the various fixes suggested by Adobe were baffling in that most seem to have no logical connection with printing to PDF.  I endured the loss of dearly-paid-for functionality (Creative Suite isn't exactly cheap) and went back to printing to paper.  I also questioned the ability of Adobe developers to build what is essentially a simple "print-to-file" feature (cutting edge technology in the late 1980's, maybe).  Did the skilled ones jump-ship to Google?

     

    The culprit behind the disappearing "print to PDF" feature revealed itself in the form of the unavoidable Adobe Updater.  Update wants to validate against the original installation disk, which of course isn't a problem as long as I HAVE the installation disks with me at all times.  In my case, my legal, licensed installation disks were NOT with me, and I wished to postpone the update to a time of my convenience.  I own the software after all--can't I choose when to update?  Upon Adobe's first notification of an update, I declined to install the update.  Do not decline an Adobe update/license check order.

     

    Oddly, the Adobe developers choose to cripple the user's installation (by removing a major feature, i.e. "print to PDF") until the sensible user bows to their demands to install their update.  Obviously, this is a attempt to weed out those using illegal copies of Adobe's software.  An admirable goal for a business, but very, very, very poorly designed anti-theft scheme.  Apparently, Adobe expects their customers to have their official hardcopy of Creative Suite on their person at all times (business travel, vacations, work, etc.).  When was the last time a carpenter worried that Craftsman corporate stooges might show up at the work site and taking away their tools if they don't have their receipt in their wallet?  Why is Adobe's software model of "ownership" any different?

     

    Adobe lumps licensed customers in with the criminals and punishes both, revealing exactly how they feel about their customers, which is to say they don't.  Customers are merely the atomic units that make up that corporate accounting concept known as the "profit center."

     
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  • Currently Being Moderated
    Dec 18, 2010 12:41 AM   in reply to GSup76

    Not sure of your point. You can turn off the updater. If you want updates, you can then download them from the updates page of the Adobe>downloads page (bit harder to find now, but it is a button on the right). You have to download all of the updates after your current version and install them in order. As an alternative, you can use the updates button in the help menu.

     

    A lot of the problems with the print-to Adobe PDF seem to come with Windows Updates (an MS issue and not Adobe). Just what has happened to your system could be many things. I have no problem with AA9 under Win7, even after MS and Adobe updates. I have never had an issue with dropped support as you mention. When I have problems, I start with a repair of Acrobat and that often fixes the issue.

     

    Not sure of your complaint. MS does the checking with every update they do, and they do a lot more than Adobe.

     

    So to address your update scheduling issue, go to the Edit>Preferences and turn off the auto updates. That is all there is to it. I have it turned off and do all of my updates with the manual download.

     
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  • Currently Being Moderated
    Apr 26, 2011 7:44 AM   in reply to (Gnavicks)

    Hi

     

    Try this to add Adobe PDF printer manually on Windows 7, and Windows Vista.

     

     

    If windows 7 is Enterprise or better edition: (Admin rights required)

     

    Start>search for printmanagement.msc and open the print management module

     

    Expand the print server and expand the computer name to see availbale printers, drivers and printer ports.

     

    - from printers ensure there's no Adobe PDF printer, if there is delete it

     

    - go to ports and delete the PDF ports (the ones ending in *.pdf)

     

    - go to drivers and delete the PDF converter.

     

     

    Take note if any errors occur, but continue with the following steps regardless.

     

     

     

    If on windows 7 home edition, just goto start>Devices and Printers and ensure PDF pritner is not listed.

     

     

     

    Then open the registry (if any erors deleting these keys happen, see below)

     

    1: go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers

     

    delete any adobe PDF printer subkey present

     

    2: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors

     

    delee the PDF port monitor if present

     

    3: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers

     

    again delete and pdf printer subkey

     

     

     

    If any erros occur, you need to set the owner of the key to the currently logged in admin user, then ensure that user has full control.

     

    Do this by right-click the key and selecting permissions, clicking on advanced, then the owner tab.

     

     

     

    Once you've all that has been done, open a command line as administrator.

     

     

     

    Copy and pate the following commands in order

     

    1: net stop spooler

     

    2: rundll32.exe setupapi.dll,InstallHinfSection AdobePDFPortMonitor 128 C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf

     

    3: net start spooler

     

    4:rundll32.exe printui.dll,PrintUIEntry /if /b "Adobe PDF" /f "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf" /r "Documents\*.pdf" /m "Adobe PDF Converter"

     

     

     

    That should set back the pdf printer.

     
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