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Vista x64 Acrobat window won't maximize or restore properly

May 23, 2008 11:22 AM

I have tried a couple times to run Windows Vista Ultimate x64, but there have been enough problems that I've decided to go back to 32-bit. One of these problems is with Acrobat 8.1.2 Pro.

Whenever I open a PDF in Acrobat, if the window opens fully maximized and I try to restore it to a smaller window, the PDF document does not resize accordingly. It is still zoomed in to the same size as when it was maximized and as a result, I can't see the scroll bar because it's off the window. If I open the PDF in a window that is a smaller restored window and then maximize it, the PDF document again does not resize and remains the same small size that it was in the restored window with the scroll bar in the middle of the now maximized window with just a bunch of useless gray area where the document should have expanded to. The same problem occurs when the window is manually resized as well.

The only workaround I've found is to close the document and reopen it so that the window starts off either maximized, restored, or the new size that you changed it to. This is a real pain, especially when you're in the middle of doing something in the middle of the document.
  • John T Smith
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    John T Smith,
    Community Member
    May 23, 2008 12:00 PM
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    Are you asking for help to get Acrobat to work with V64 (as you have found, not likely) or are you posting this as information?

    Either way, switching to a supported OS is a good idea
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  • Bob Levine
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    Bob Levine,
    Community Professional
    May 23, 2008 2:46 PM
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    I have no issues at all with Vista 64 and Acrobat Pro.

    8.1.2 is supported under Vista 64

    http://kb.adobe.com/selfservice/viewContent.do?externalId=333360&slice Id=1

    Your problem sound like it could be a video driver. Have you checked for
    an update?

    Bob
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  • Currently Being Moderated
    (Jeffrey_Lockhart),
    Community Member
    May 23, 2008 3:29 PM
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    Yes, Acrobat does support Vista x64. System Requirements: Windows Vista Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit or 64-bit editions).

    I have not tried a different video driver. Although I haven't experienced this issue with any other software other than Acrobat. My problem is OEM manufacturers don't release video driver updates too often and I'm running this on my Lenovo T61 laptop. I'll look into this option though, thanks.
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    (Jeffrey_Lockhart),
    Community Member
    Jun 13, 2008 6:35 PM
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    So I narrowed the problem down to Logitech's SetPoint software. I started from a clean install of Windows Vista x64, installed Acrobat first, and tested it after installing each driver or program. The problem started after installing SetPoint and would stop after closing it. I also found a post on Logitech's forum describing the problem with screen shots: http://forums.logitech.com/logitech/board/message?board.id=software_m ice&message.id=10402. So I thought I'd found the source of the problem, until I had my computer completely up and running except for the SetPoint software and discovered Acrobat was having the same problem! I have basically every program that I use regularly installed, so it won't be as easy to narrow it down this time. I tried stopping services and testing Acrobat with them stopped, but never got the problem to go away. Hopefully a solution will be found soon.
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    (Seppo_Ilmarinen),
    Jun 16, 2008 1:08 PM
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    I have the same issue. I have Logitech G5 but with no software installed. No idea what might cause this.
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  • Currently Being Moderated
    (TS_Berry),
    Aug 24, 2008 2:40 AM
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    Same problem for me. Running Vista x64. Adobe Acrobat 8.1 was running fine until around the time I installed Setpoint software. (The conflict with Acrobat wasn't the only issue I had with the setpoint software, either.) In my opinion, the setpoint software is really poorly written. Trouble is, it appears that when you uninstall it, it doesn't completely restore the system to the previous condition. I'll bet a lot more people have this problem.
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  • Currently Being Moderated
    (Jeffrey_Lockhart),
    Community Member
    Sep 10, 2008 8:13 PM
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    This is no longer an issue with Acrobat 9. So upgrading to this version should fix the problem for anyone who's having it.
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  • Currently Being Moderated
    (TS_Berry),
    Community Member
    Nov 8, 2008 6:01 PM
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    Another option to "fix" the problem I've found is to simply close the SetPoint toolbar icon and the problem goes away.
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