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Sheila-Seattle
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Acrobat 9 Pro "Please wait while Windows configures Acrobat..."

Jan 21, 2009 2:26 PM

<DIV><FONT face=Arial size=2>My CS4 install went fine on my Vista 32 system and <br />everything's working as it should. However, I'm consistently finding this error <br />message "please wait while windows configures Adobe Acrobat 9" popping up. It is <br />already installed. I didn't open it first (because I DID read the readme file <br />which said not to!). This popup happens when I right-click on something on <br />the desktop or in the start menu. I've tried just cancelling it and I've tried <br />letting to proceed and neither keeps it from happening again. Either way, after <br />it goes away I then get the intended action (ie: if right click the menu <br />drops).</FONT></DIV><br /><DIV><FONT face=Arial size=2></FONT> </DIV><br /><DIV><FONT face=Arial size=2>Based on this KB link which describes the exact <br />same issue only in Acrobat 6: <A <br />href="">http://kb.adobe.com/selfservice/viewContent.do?externalId=3 30293&amp;sliceId=1</A> <br /></FONT></DIV><br /><DIV><FONT face=Arial size=2>I was hopeful there'd be a similar solution for the <br />new version. I hate to go through the gyrations of uninstalling and reinstalling <br />if it isn't going to fix it. Everything else is working. This is more of a <br />nusance than anything else. It's not like it keeps me from working. Therefore <br />it's hard to justify hours on the phone with tech support when they're clueless <br />and walking me through a script to nowhere! I've treid twice already but lost <br />patience both times. I posted on that same ticket online a week ago with NO <br />response yet. </FONT><FONT face=Arial size=2>Is it normal for Adobe's online <br />support to not respond after a week? Seems pretty poor to me. </FONT></DIV><br /><DIV><FONT face=Arial size=2></FONT> </DIV><br /><DIV><FONT face=Arial size=2>Anyone else seen this? </FONT></DIV><br /><DIV><FONT face=Arial size=2>Any ideas about it? <BR>Thanks, <br /><BR>Sheila</FONT></DIV><br /><DIV><FONT face=Arial size=2></FONT> </DIV>
  • Currently Being Moderated
    Jan 25, 2009 7:59 PM
    I'm experiancing the same problem after upgrading to version 9 from 8. It's really annoying because everytime i right click on a folder it seems to try and do this. I've tried uninstalling/re-installing mult. times...IT seems something is screwed with the registry...

    any fixes out there?
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    Community Member
    Jan 25, 2009 8:13 PM
    Run windows installer cleanup utility. Worked for me. Now i just got to find how to get my thumbnail preview back.....for some reason it's only showing an icon preview for the pdf's....
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  • Currently Being Moderated
    Jan 26, 2009 3:08 PM
    http://support.microsoft.com/kb/290301

    This is where you can get the Windows Installer Cleanup Utility.

    Run the file then after it installs, run the tool and select the adobe acrobat 9. This will remove it along with installation files. Then you will reinstall adobe acrobat 9.

    I cant say if it will work or not because im working on getting it to work right now.

    hope this helps at least one person.
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