Deactivate button greyed out

[Guest]

I had to replace my motherboard and I need to re-install the OS.

I have registered Acrobat 8 Pro and it was activated, but since a recent update the deactivate button is greyed out. I have tried the repair function and tried to re-register but it has not helped.

I have had this problem before and the only solution I have found is to un-install the app, re-install the app and then apply the updates before registering and re-activating but the problem with this is obvious. I had the same issue with V7 pro.

This is a massive pain. Any other suggestions?

[_expert_user_]

do you have a need to deactivate?

[Guest]

I need to re-install a dual-boot OS because of the new motherboard that has left the OS in BSOD mode, so I've used my two activation.

[Bernd Alheit]

You must wait some minutes before can deactivate Acrobat.

[Guest]

Bernd: Thank you, you nailed it, seems weird though.

[Bernd Alheit]

There are some weird things in Adobe Acrobat. E.g. You must open a document before you can use Help > How To > ...

[Guest]

I've used Acrobat since you had to virtually code things to make it work. Considering its ubiquitenous you think that this would be their best app always.

[_Benjamin_Day_]

This process is insane and customer service is just about zero help. It boggles the mind that there isn't a way for Adobe Customer Service to delete the previous activations of the product. What a horrible design for their licensing system!

-Ben

[_Aandi_Inston_]

Why do you say that they can't?

Aandi Inston