Chris,

Which CS4 product did you install? ACR is enabled if you have CS4 Photoshop, After Effects or Suite.

Michelle Qi
Bridge QE

Hi to all!

I have the same problem, reboot did nothing.

I'm not sure I understand the Michelle message... do I have to have installed Photoshop CS4 AND Creative Suite 4, or Photoshop CS4 AND After Effects to make it work?

Thanks a lot for your help, this problem really annoys me.

Thanks a lot for answering!

I have PS CS4 installed and still the same problem, I've tried all I could.

Thanks!

I get the same error message. Have reported it to Adobe who can't offer a solution as yet. They have elevated the issue to their senior technical team. If anybody finds a solution please let us know. At the moment bridge has very little functionality.

RAL

Penny,

I have tried what you suggested. I can get images to open in ACR but hosted by Photoshop. Are you able to to host ACR in Bridge? I am also unable to make any changes to file info. By the way I am running CS4 on a Vista 64 bit PC.

Rob

The trick might be that Bridge CS4 is still running so you're not really closing it. I was launching it from a CS4 application, but I was still getting the ACR error.

Bridge CS4 was the first app I opened and it asked me if I wanted to launch it automatically on startup to make it load faster. I selected yes. Then when ACR wasn't launching I just hit the X on the window and tried launching Bridge CS4 from within Photoshop/InDesign. If you notice that Bridge opens up very quickly it's because you're still running it. Go to your system tray (Windows), right click on the Br icon and close it. Then launch Bridge again from Photoshop/Indesign and see if ACR opens up.

From Michelle Qi :

For the folks who can't open ACR edit dialog in Bridge. Could you please let me know:
- your OS language?
- your PS or Suite exact installed path?

Henri :

My langage is french and my path is :
H:\Program Files\Adobe\Adobe Photoshop CS4

Thanks to all!

For those of you having this issue:

Try going into PS CS4 and going to Edit>Preferences and choosing Camera Raw. Then just press OK, and go try to test Bridge again.

Same here, unfortunately.

Hi,

If you see raw file thumbnails, but can't access ACR Edit or Preferences dialog, please email me directly at "mqi@adobe.com" with the following 2 log file:

%temp%\amt.log
%temp%\alm.log

Thank you.
Michelle

OK, I noticed, that I have a lot of old CS3 folders in AppData folder so I deleted all Adobe stuff in my computer (incl Reader, all Adobe in registry, all Adobe folders) and installed very clean CS4 international English (previous was US English) and now everything seems working fine. So maybe it was old CS3 data, maybe US English with Estonian Vista Business, maybe whatever, who knows... just delete everything (CCleaner helps a lot in registry) and start from zero. BTW, Camera Profiles Beta 2 works fine too.

I tried what you suggested Martin but it didn't work here. Also looking forward to a solution!

Thanks,

Wyatt

I am another one with the same problem.

I have just moved to a Vista 64 bit machine.

I installed my new Adobe Design Premium CS4 suite, complete with the required registration etc.
I have opened, used and closed Photoshop and Bridge a few times without problems.

I am having a problem when I try to open Camera RAW from Bridge.
Normally, I can right click on either jpg or CR2 file and choose "Open in Camera RAW" as a menu option.
Currently, I am getting this error message when I right click and try to open it in Camera RAW on both jpg and CR2 files:

"Camera Raw editing is not enabled.
Camera Raw editing requires that a qualifying product has been launched at least once to enable this feature."

Strangely, though, Camera RAW does open just fine when I double click a CR2 file, so it IS there, and it IS installed and working, I just can't get to it via right click and can't get it to open any jpg's.

I installed the updated to 5.1, still no success.

I have restarted both PS/Bridge and my computer.

Any other ideas? What does it mean by "launching a qualifying product" that I haven't already done?

I followed these instructions carefully but it didn't work for me. I am still getting the same error.
Is it a problem that I have cs3 installed on same pc as well?

Open PS CS4
Go to Edit->Preferences->Camera Raw
At the bottom of the Camera Raw Preferences dialog box in the JPEG and TIFF handdling select Automatically oppen all supported JPEs/TIFFs

Hope it works.

none@sky.ocm
all this has been done - doesn't work!!

hi everyone. i have a same problem with my camera raw. it show this "qualifying product". and what i do is i uninstall the photoshop cs4 and reinstall back with photoshop extended. but you have to download a new trial from adobe.com. after i do this my annoying problem is gone. hope you guys try it.

Hi, I had some experiences that may help. Am now able to edit camera raw preferences and open in camera raw 5.2. A license issue apparently was causing problems.

I purchased a new computer with Vista 64 bits and deactivated Photoshop CS4 (32 bits) on my old computer and installed it on the new computer. I successfully activated CS4 on the new computer. But there were problems with the 64-bit version.

When Bridge was open I could bring a raw file into camera raw (camera raw window now states that it is version 5.2) by double-clicking on its thumbnail. I could then edit the file in camera raw and open it in Photoshop and further modify it there. I could also open a camera raw file through Bridge by selecting it and using the file command to "open with". The only choice under that command is "Adobe Photoshop CS4 (default).

If I selected a file in Bridge and use the command through the file menu to open the raw file in camera raw, I got a window that stated "Camera Raw editing is not enabled. Camera raw editing requires that a qualifying product has been launched at least once to enable this feature." I get the same error message if I attempt to edit camera raw preferences.

If I opened up file Explorer and select a raw file and double-clicked on it, the file opened up in camera raw version 5.2.

If I opened up the 32-bit version of Adobe Photoshop CS4, I was able to open up raw files by using the command "open in camera raw." I was able with that command to simultaneously open several raw files into camera raw.

I tried various fixes for the 64-bit version such as successfully updating through the update choice on the menu and when that did not work downloaded the camera raw version 5.2 files and manually put them into place. The fixes did not work.

I had prepared an e-mail to Adobe Photoshop help when I decided to run Photoshop again on my new computer. While I was working with a file in Photoshop, a screen came up stating that I had only 29 days remaining on my new computer for using Photoshop because I was using Photoshop CS4 on two other computers.

I went to the old computer and found that Photoshop CS4 had re-activated itself-- possibly because preferences in it were for Bridge to start up with logon. When I had deactivated Photoshop CS4 on the old computer, I had let it retain the serial number on the old computer.

I called customer support at Adobe and was connected with someone in India. To my astonishment when I asked for help in correctly deactivating Photoshop on my old computer and keeping it from becoming active again, he said that that was a technical issue. He wanted to arrange for me to be able to run Photoshop on three different computers. At least that is what I think he wanted. It was very difficult to understand him. I could understand the words but what he said didn't seem to make sense. For instance at one point he referred to my Photoshop as version 11 and we had an argument over whether or not I had CS4 or version 11. He wanted me to select menu items that did not exist.

I finally gave up and said goodbye to the gentleman in India. I then again deactivated Photoshop on my old computer and this time told it to remove the serial number. I then attempted to restart Photoshop on my old computer and was told that it was not licensed.

Then I started the 64-bit version on my new computer, and everything worked properly.

Sorry for the long e-mail, but people with problems might want to be sure that Photoshop did not reactivate itself on an older computer -- as weird is that sounds.