] If you want Adobe to hear you complaining in a User to User forum is not the place. Granted the occasional employee pops in but if you really want Adobe to hear you you need to go here and actually make a report.

] http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=7 0

Tha's ma point. Complaining here doesn't do much good. It does however gather user disgruntledness in one large package that Adobe would be well-advised to pay attention to. Or not.

So you care about this thread because...?

At least two of the people in this thread have issues on new hard drives being setup for the first time with Leopard and CS3. I wouldn't call that a poorly maintained computer.

Buko said:

"(...)this may have nothing to do with Adobe at all and may just be a poorly maintained computer.

I have run all the updates with no problems what so ever."

So when I receive a brand new iMac from Apple, with Leopard installed, and do a fresh installation of CS3 before anything else (just to check if the problem is eventually solved), and it still doesn't work, it's because of a "poorly maintained computer"?

Or, six months earlier, I unpacked my brand new MacBook Pro with Tiger, did the same thing - with the same result. Was that also because of a "poorly maintained computer"?

In fact I did just the same a few weeks before that, on a freshly configured MacBook Pro 17" machine borrowed from Apple Computer for testing purposes. The same problem with auto updating Adobe CS3.

A "poorly maintained computer"?

Frankly, I think your proposal is worthless.

Adobe has a real, real problem. And Adobe knows it. But it still doesn't communicate.

Here is the response I received from Adobe Support:

*************************
Hello Robert,

Thank you for contacting Adobe® Web Support for assistance with Adobe
Design Premium® CS3.

I understand that when you try to update your applications it will
download the update, but hangs on install.

Try running the update while in Safe Boot by following step eight in the
following document. If that does not resolve the issue, try a new
administrative user account by following step twelve. You may want to
try combining the two steps if the updates still will not install.

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401517

If it is still not working try going into Root User, to get into Root
User account do the following.

1. Go into Applications->Utilities and launch the "Directory Utility"
2. Click the Lock button and authenticate to make changes.
3. Go to Edit -> Enable Root. If this is the first time root has been
enabled it should prompt you to set a new password.
4. Log out and then log back in to Other and type in the User Name as
root and the root password.

You can also update manually from www.adobe.com and in the top menu bar
go to downloads and then updates. Choose the program that you want to
update from the drop down list and find the update you are looking for.

If you require further assistance with this issue, please update your
web case with complete details, including what steps you have applied
and any error messages you are receiving.

You may also call Technical Support at 800-642-3623. We are available
from 6:00 am to 5:00 pm Monday - Friday, Pacific Time.

Kind regards,

Matt M.

Adobe Web Support

************************

I was able to manually download and install the update for Acrobat Professional.
The InDesign update worked - I think. It just ended without any "update complete" message, but InDesign appears to have been updated and working.
Tried to update Illustrator and that just crashed immediately. I gave up after that.

Buko: I used the link you provided to report a bug. I agree that customers need to voice their concerns through the proper channels to get attention. Hopefully others will do the same.

In my response to support's response - I outlined my troubles manually downloading. We'll see what comes back. I honestly don't want to start mucking around with roots and users and permissions and then keep my fingers crossed to see if updates will take.

If anyone wants to give the above suggestions a try, let me know what worked or didn't.
Thanks

I did an upgrade install of CS3 Standard (design edition) on another user's computer yesterday. Intel box OS 10.4x, 2 proc, 2 G RAM, 120G drive, lots of scratch space. The install and subsequent update of all Adobe components went on without a hitch. Slow, but no hangs, no glitches.

I think it's obvious that some users are having issues, related to Leopard and the updater. Early in the process, the Updater itself was updated. This may have fixed the issue at least on Tiger, but I'm leery of trying it on Leppard. Best to leave well enough alone. if it's working great.

Uh ... the Adobe Updater just basically blows.

We have to update the updater? ... before continuing!?
We have to quit all your web browsers (hint: they weren't even open), click continue to quit them and proceed?!
We can't update Acrobat because you've changed your installation (yes I removed the PDF internet plug-in because the built-in PDF viewer is faster and better for my needs).

The latest updates to CS3 have been running for three hours (after quitting the Acrobat update due to reason above).

This is dual G5, Tiger 10.4.11

Am hesitant to run updates on my Leopard Mac Book Pro.

Yeah, Leopard is the issue Buko. Let me educate you...Leopard is NOT the issue. Adobe is. They didn't get the memo regarding Apple switching to the AT&T version of UNIX thereby making some of the hard coded UNIX commands obsolete.

On to the lunacy. When they name the actual installation applications differently from one app to another IN THE SAME SUITE of tools...for instance...inside the AfterEffect update, it's called RIBSWrapper, inside Illustrator it's called AdobePatcher. That is idiotic and asinine. The same for their "Enterprise" deployment instructions. They suck. They are not consistent. They obviously have no Project Manager to manage naming conventions or file placement during application installer creation.
A GLARING example of their ineptitude is the Enterprise Silent Install command line. The -Silent switch doesn't work. It has to be --Silent. Then it works fine...except Acrobat Pro. It is NOT silent and requires user interaction both to start it and finish even though it's SUPPOSED to be silent and transparent to the user. It cant even find the application it's trying to update, you have to point it to the Adobe Pro app...when it's done, in order for the next update to kick off, you have to OK the first update that it's done. This is grade school programming errors.

Dont get me started on the CS3 Web Premium and Design Premium silent install issues...that was it's OWN debacle of Super Bowl proportion.

A huge black eye for Adobe and their Mom and Pop thinking when trying to be an enterprise player.
Suggestion for CS4...hire a Project Manager who manages PROJECTS...

Don't get mad at me because I didn't update to Leopard and don't have any problems.

All I know is Tiger works fine and the thing that breaks CS3 is Leopard.

If you are in a production environment and you don't have to use Leopard don't.

If you are stuck with new computers I feel sorry for you.

And if you guys are such wiz bang programers why don't you apply for a job at Adobe?

It seems that the problems are varying for people, but for me it has always been the same (since CS2): Adobe Updater stops after a shorter or longer time with an error message saying it can't complete the update. I have only used Premium versions.

This has been reality for med on PowerBook G4, eMac G4, iMac 2,4 GHz Intel, two MacBook Pro 17" (one of them still in my office with unresolved problem). OS versions have been both 10.4.x, 10.5.x and earlier. All with the same problem. Some of the machines have been completely fresh installs (OS and CS3, some have had updated OS, but fresh CS3 installs). One or two have had localized Norwegian systems, most have had US English systems.

So, it seems to be independent of hardware and OS versions. Also, indepent of Standard or Premium, CS2 or CS3. Very, very strange.

I don't understand how. At my home office I use a DSL line with 20 MBps download limit. I regularly download large files of several 100 MBs without problems. I have also tried to get the Adobe Updater to work when I travel, with the same result.

Just a stab in the dark.

for me all patches have been fast except the last Illustrator update which slowed to a crawl and took about 45 minutes to download and install.

>One of the cardinal rules of operating system development is that you don't arbitrarily and capriciously make "changes" that effectively kill upward application compatibility.

One of the cardinal rules of application development is that you don't make system calls that the OS developer has specifically told you might change or has informed you are depricated. Unless you know for sure which of these two has happened, you cannot claim whose court the problem is "squarely in."

oops, double-post when the web forum crashed while I was complaining about the software that crashed. LOL!!

Adobe, please get your sh** together and fix this. This is not acceptable performance for your products. I have now spent the better part of the day running your updater and installing 500+ MB of updates.

Bug report form? I cannot find it at Adobe Support. Anyone who can help?

Thanks for all the other very helpful posts.

100% clean install of Leopard, updated Leopard to 10.5.2 and did a clean install of CS3 Production Premium. Adobe updater when it runs will hang the machine.

My computer is a new Apple (4/2/08) MacPro 8 core 2.8Ghz 4 Gig and 1TB HD. Brand new... and was reinstalled with OS X 10.5.2 several times so far in this effort. Brand new CS3 from Adobe (4/2/08). No other software installed.

I have had some progress using the root user manual update install method. Adobe (http://www.adobe.com/support/downloads/collection.jsp?collID=1&platf orm=Macintosh) posts manual installs for a number of the elements contained in CS3, however, not for all the ones needed. I find the successful manual root user install of some modules seems to affect the Adobe updaters' ability to install the other missing and needed modules. It is as though the updater can't install needed modules because it crashes on several of them. The root manual install of these elements enables the updater to move past these points and deal with the rest. Note that updater is run from the regular user account. Sounds like software right?

I also find inconsistency in the root user manual install of the adobe manual install modules. They will hang, sometimes, but not every time, and are not repeatable, for example the root install of FLASH 9.0.2 updater hung the computer twice but not the third time. Sounds like hardware right? A hang as I am describing it, does not respond to a forced quit and requires the power button to be held in.

Also it is necessary, as one of the posts suggests, to wait a very long time to see if the install is actually hung or not. It may "hang" an hour or more and then finish.

Also some updates, that run, don't seem to change anything, they run like they are, but if you look at the file size and revision numbers of the applications they don't. However, once it runs, it changes the updaters' behavior... Here I mean that the updater does not crash in the same place or on the same module...