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I may be a bit behind the time, but I've just bought TCS 1.3 and sure enough I've got the same serial number issue. Loads up just fine but won't take the serial number. Tried to get support out of Adobe but it's virtually non existant or of very poor quality - diabolical.
Anyway, I read this forum and thought of trying the trial version of getting it to take my serial number, but the problem is I can't find a trial version of TCS 1.8. Does anybody know where I can get one? Or does anybody have any other ideas?
Adobe support says my number is okay and to select International English for this install, the problem is I don't get the IE option - only English, Japanese, French and German.
This is a very expensive mistake I won't make again!
Cheers
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I bought Technical Communication Suite 1.0 (Japanese) on the release date Nov. 9, 2007 in Japan and encountered three problems for installing Technical Communication Suite 1.0 on Windows Vista Home Premium.
Although my case is old, I think that two of my problems are common to any Windows Vista Home Premium users, so I post my case for your reference.
My environment:
Problem 1
Technical Communication Suite 1.0 (Japanese) cannot successfully be installed on Windows Vista Home Premium environment.
Symptom:
During installation, following error message is shown for RoboSource Control:
Error Module C:\Program Files\Adobe\Adobe RoboSource Control 3.1\NGMenu.dll failed to register. HRESULT -2147024891
The installation program will continue and finish, but I don't want to use the application program with an installation error.
Repeatability:
This symptom has repeatability when installing Technical Communication Suite 1.0 on Windows Vista Home Premium environment.
It will occur even if a user install Technical Communication Suite 1.0 immediately after clear installing Windows Vista Home Premium and hardware drivers.
Wordaround (?):
Use Windows Vista Ultimate instead of Windows Vista Home Premium.
This symptom does not occur when installing Technical Communication Suite 1.0 on Windows Vista Ultimate environment.
I got the workaround (?) from Adobe's Technical Support in Japan on Nov. 15, 2007 and "no progress" report on Dec. 28, 2007.
I have no information since then, so, I think this case is still open for using Technical Communication Suite 1.x on Windows Vista Home Premium.
Result for Problem 1:
In my case, I luckly had Windows Vista Ultimate environment too.
So, I installed Technical Communication Suite 1.0 on Windows Vista Ultimate.
It surely does not occur in Windows Vista Ultimate.
Problem 2
Captivate must be run as Administrator.
Symptom:
When I run Captivate as a login user, it prompts to enter the serial number, but I have already input the Technical Communication Suite's serial number during installation.
I input my Technical Communication Suite's serial number to the Captivate's serial number input box again and again, but it has never been accepted.
Repeatability:
This symptom has repeatability when I run Captivate as a login user.
Workaround:
Run the Captivate as Administrator.
To run Captivate as Administrator (on Windows Vista):
I got the workaround from the Adobe's Customer Support in Japan on Nov. 15, 2007.
Result for Problem 2:
Since I changed my environment to Windows Vista Ultimate, I did not confirm the result of the Problem 2 on Windows Vista Home Premium.
Captivate prompts to enter the serial number again when I first time run it as Administrator on Windows Vista Ultimate.
I input Technical Communication Suite's serial number again to the Captivate's serial number input box and it has been accepted.
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I realize that my post is coming a long time after the original post but I wasn't sure if I should start a new post or continue this thread so here I am (apologize if this is the wrong place for this post)...
I have a Gateway machine - Windows Vista Home Premium. We bought TCS 1.3 awhile back... I have to un-install and re-install it... and the issue I get now is that a)it doesn't ask me for a serial number at all, if I use RH or FM, and the bigger issue b) Captivate thinks its a demo trial and will not accept the TCS serial number that came with the TCS 1.3 CD. I am unable to try re-installing with the online trial version and then entering my serial # because I can only find links to download the TCS2 suite now. I need to be able to use Captivate!
Furthermore, we have now purchased the TCS2 upgrade- will I be able to use it? Or is this snafoo going to stop me from using the TCS2 upgrade?
I looked at the Windows Installer Clean up tool- I installed it and looked through files, but did not see any related to the TCS so I did not use it on anything. I was connected to the Internet during this period.
ANY help is appreciated!
TIA,
Adriana
PS: Forgot to mention I am running things as an Administrator, and have no issue with any RH components...
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Sorry for delaying reply (I got the 12 days off in addition to the national holidays in Japan).
1. Cleaning up the former installation data for reinstalling Technical Communication Suite
Sometimes, Adobe's Installer/Uninstaller cannot clean up all data.
And combination of Adobe and Microsoft licensing causes curious symptom that does not have repeatability.
In such case, both of Adobe's and Microsoft's Technical Supports will say that please clear install your environment because your symptom has no repeatability and the cause is unknown.
Since the Technical Communication Suite includes Acrobat, you had better try the procedures described in the following Adobe's knowledge base before clear installing your environment.
"Error applying transforms. Verify that the specified transform paths are valid." when you try to repair, update or uninstall (Acrobat or Adobe Reader 8.x)" at
http://kb2.adobe.com/cps/404/kb404307.html
"Troubleshoot installation and startup issues in Adobe Acrobat 8.x, 3D 8, 9 (Windows Vista)" at
http://kb2.adobe.com/cps/402/kb402569.html
Related Data:
Adobe's Technical Support in Japan said that the following knowledge base data can be applied to the Technical Communication Suite 1.0 on Nov. 12, 2007.
As the URLs have changed due to the recent Adobe Forum's reorganization and links are disconnected, I describe the new English URLs:
"Troubleshoot installation problems in Adobe Photoshop CS3 on Windows Vista" at
http://kb2.adobe.com/cps/401/kb401488.html
"Troubleshoot Activation Problems (Adobe Creative Suite 3.0 on Windows)" at
http://kb2.adobe.com/cps/400/kb400905.html
"Manually remove Photoshop CS3 public beta (Windows Vista)" at
http://kb2.adobe.com/cps/401/kb401501.html
If you can accept the option for deleting all of Adobe's license information, deactivate the all Adobe product licenses and manually delete the file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db.
Deleting this file clears up the Adobe's license information, and then you can activate the licenses again.
2. You must run Captivate 3 as Administrator
As mentioned in the Adobe's user-unfriendly document, Captivate 3 requires for running by Administrator:
http://www.adobe.com/support/documentation/en/captivate/3/Adobe_Captivate_3_Read_Me.pdf
I think there is a possibility you don't run Captivate 3 as Administrator because it started in demo mode on your environment.
On Windows Vista, User Access Control (UAC) is enabled by default.
It means that you cannot run any sensitive program without escalation of access rights even though you are one of the Administrators group users.
In other words, if you are prompted to enter your password for installing any programs, updates, or security patches, UAC is enabled on your Windows Vista and you do not run the program as Administrator.
In this case, you must intentionally run Captivate 3 as Administrator for omitting Windows Vista's escalation procedure or stop the UAC.
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I want to correct two mistakes I wrote on Mar. 7, 2009.
Mistake 1:
Please forget the following description because I made a mistake of file name to be deleted. My excuse is that it has been almost one and a half year since I encountered my installation problems of Technical Communication Suite 1.0.
===== START =====
If you can accept the option for deleting all of Adobe's license information, deactivate the all Adobe product licenses and manually delete the file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db.
Deleting this file clears up the Adobe's license information, and then you can activate the licenses again.
===== END =====
As a user, I think that any users who have licensing (serial number) problem had better try to clear Adobe's licensing data first.
This is because it will take the minimum time comparing to other procedures in the Adobe's knowledge database hence users feel lesser complaint and frustration over the Adobe's troublesome product and useless Customer Support.
If it does not take effect, then try other procedures in the Adobe's knowledge database.
Background Information:
I got this information from Adobe's Technical Support in Japan on Nov. 12, 2007.
Adobe's license activation information is stored in the Drive_letter:\ProgramData\FLEXnet\ folder on Windows Vista environment (if your Windows Vista is installed in C drive, it is C:\ProgramData\FLEXnet\ folder).
There is only one file that contains all Adobe's license activation data.
CAUTION:
If you delete the file in the Drive_letter:ProgramData\FlEXnet\ folder, all license activation data of your Adobe's products are deleted (cleaned up).
So, if you don't deactivate any Adobe products licenses before deleting the file, you may need to contact Adobe Customer Support and request for reissuing new license key for the products.
NOTE:
When you uninstall an Adobe's product with license activation feature, deactivate the product license first.
Related URLs:
To clear your Adobe's license information:
Mistake 2:
UAC escalation procedure on Windows Vista during installation of a program, updates, or security patches does not usually prompt you to enter your password.
It usually shows you a confirmation dialog box for asking your permission to continue the operation.
I am very sorry for this mistake that may confuse you.
Related URL: