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10 Replies Last post: Mar 12, 2008 10:53 AM by (Tim_Highfield)  
User
(Tim_Highfield)
9 posts since
Feb 29, 2008
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Feb 29, 2008 3:26 AM

Image Link Problems in Illustrator CS3

Am running on Mac OS 10.4.11. Mac is a Dual 2GHz PowerPC G5. File server is an IBM x3650, running FullPress Software and Xinet and Flashnet.

When saving files in Illustrator CS3 with preserved image links to hi-res images on the server, other users who later open that ai file, have to manually relink to images on the server. If the file is opened on the Mac that created it, images link automatically when opened again. The problem is that other Macs do not see the links/paths to the images.

It is frustrating and time-consuming. The problem seems to be isolated to just 2 specific Macs. One with the spec as above, and the other is a 2x2.66GHz Dual-Core Intel Xeon, running on the same Mac OS.

All software installs are same on all macs in my studio.

The overall problem is : 17 Macs. 15 of these can open files created on each others Macs without issue. However, if files were created on the 2 "problem Macs", link issues arise. The 2 problem Macs have link issues with ANY other mac when opening files saved on any other Mac.

Sorry for long winded nature of this, but can anyone help? Have tried all sorts and have run out of ideas on this. URGENT help needed! Thanks.
User
(IanMcPherson)
22 posts since
Feb 9, 2005
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1. Feb 29, 2008 3:47 AM in response to: (Tim_Highfield)
Re: Image Link Problems in Illustrator CS3
Tim,

Click on desktop > From the Go menu, select Go to Folder > type a / in the box.
This should bring up a folder of shared volumes. What may be the case is that you have a 'ghosted' volume, normally showing up as having a -1 at the end of the name. (Try it with no servers mounted - you should just have your HD and Network)

Investigate any you do find, as they can be folders with files in.

Ian
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User
(Tim_Highfield)
9 posts since
Feb 29, 2008
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2. Feb 29, 2008 4:16 AM in response to: (Tim_Highfield)
Re: Image Link Problems in Illustrator CS3
Thanks Ian,

BUT unfortunately, having done this, I could not find any ghosted volumes. Also compared the shared volumes with Macs running normally, and there is no difference between them. Any other ideas?

Tim
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steve fairbairn User
steve fairbairn
975 posts since
Jan 7, 2008
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3. Mar 3, 2008 4:19 AM in response to: (Tim_Highfield)
Re: Image Link Problems in Illustrator CS3
It's always best to have your images in the same folder as you Illy artwork, even though it means duplicating some files.
Unfortunately Illy hasn't got a Collect thingummy (which would be very convenient).
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storm371 User
storm371
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Aug 11, 2006
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4. Mar 3, 2008 10:33 AM in response to: (Tim_Highfield)
Re: Image Link Problems in Illustrator CS3
Tim:
Just curious Have you checked the time settings on these 2 Macs? If they're not the same as the others try changing them to match. I'm wondering if you could be having an issue due to differences in time handling on the PC and Macs. This problem was prevalent with QuarkXPress docs on the Mac with links on a Windows server.

I had to setup the PC server in question as an NTP server. Then all the Macs (60+) synced their time to the server.

Good luck.
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User
(Tim_Highfield)
9 posts since
Feb 29, 2008
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5. Mar 4, 2008 2:39 AM in response to: (Tim_Highfield)
Re: Image Link Problems in Illustrator CS3
Thanks Jim,

Unfortunately it seems that this is not the problem either. Have synched time on all Macs, but am still having link issues on the two "problem" macs.

Any other ideas on this? Anyone! Please!

Tim
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User
(IanMcPherson)
22 posts since
Feb 9, 2005
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6. Mar 4, 2008 3:34 AM in response to: (Tim_Highfield)
Re: Image Link Problems in Illustrator CS3
Tim,
Do all users have read and write access to the images folder on the server? We had a similar problem a while back with an Xserve.

Also try this:
Open an AI file you know to be OK in TextEdit or similar, and open a dodgy file. Scroll down to a section where links are defined and compare how they look in both files.

> %%+/Volumes/Clients/Jobs/210001/Supplied files/HR-Button.psd

An extra slash may indicate where the problem lies

Ian
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Wade S Zimmerman User
Wade S Zimmerman
3,167 posts since
Apr 30, 2006
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7. Mar 4, 2008 7:12 AM in response to: (Tim_Highfield)
Re: Image Link Problems in Illustrator CS3
Perhaps caused by a corrupt user account, or settings folder or it could simply be a permissions problem.
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User
(Tim_Highfield)
9 posts since
Feb 29, 2008
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8. Mar 4, 2008 7:14 AM in response to: (Tim_Highfield)
Re: Image Link Problems in Illustrator CS3
Thanks Ian and Jim.

Have solved the mystery.

Opened files in Text edit, and the links defined section, did show ghosted volumes on problem macs.

So, went to desktop > From the Go menu, select Go to Folder >then entered "/volumes"

This brought up the volumes and highlighted some anomalies. Folders appearing with same name as my server, meaning when the server mounted it added a suffix of -1, -2 etc.

MANY THANKS Gentleman.

Tim.
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User
(Gregory_Glanz)
1 posts since
Apr 24, 2006
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9. Mar 12, 2008 10:23 AM in response to: (Tim_Highfield)
Re: Image Link Problems in Illustrator CS3
Tim, what did you do to fix the problem. I see you found it, but what rid you of it?

thanks,
Greg
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User
(Tim_Highfield)
9 posts since
Feb 29, 2008
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10. Mar 12, 2008 10:53 AM in response to: (Tim_Highfield)
Re: Image Link Problems in Illustrator CS3
Greg,

Folders that appeared with server name (but suffixed with a -1, -2, -3 etc) were simply deleted from the problem Macs. This resolved the issue entirely.

Tim
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