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(Tim_Highfield)Calculating status...

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Image Link Problems in Illustrator CS3

Feb 29, 2008 3:26 AM

Am running on Mac OS 10.4.11. Mac is a Dual 2GHz PowerPC G5. File server is an IBM x3650, running FullPress Software and Xinet and Flashnet.

When saving files in Illustrator CS3 with preserved image links to hi-res images on the server, other users who later open that ai file, have to manually relink to images on the server. If the file is opened on the Mac that created it, images link automatically when opened again. The problem is that other Macs do not see the links/paths to the images.

It is frustrating and time-consuming. The problem seems to be isolated to just 2 specific Macs. One with the spec as above, and the other is a 2x2.66GHz Dual-Core Intel Xeon, running on the same Mac OS.

All software installs are same on all macs in my studio.

The overall problem is : 17 Macs. 15 of these can open files created on each others Macs without issue. However, if files were created on the 2 "problem Macs", link issues arise. The 2 problem Macs have link issues with ANY other mac when opening files saved on any other Mac.

Sorry for long winded nature of this, but can anyone help? Have tried all sorts and have run out of ideas on this. URGENT help needed! Thanks.

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(IanMcPherson),

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Feb 29, 2008 3:47 AM

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Tim,

Click on desktop > From the Go menu, select Go to Folder > type a / in the box.
This should bring up a folder of shared volumes. What may be the case is that you have a 'ghosted' volume, normally showing up as having a -1 at the end of the name. (Try it with no servers mounted - you should just have your HD and Network)

Investigate any you do find, as they can be folders with files in.

Ian

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(Tim_Highfield),

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Feb 29, 2008 4:16 AM

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Thanks Ian,

BUT unfortunately, having done this, I could not find any ghosted volumes. Also compared the shared volumes with Macs running normally, and there is no difference between them. Any other ideas?

Tim

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steve fairbairn,

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Mar 3, 2008 4:19 AM

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It's always best to have your images in the same folder as you Illy artwork, even though it means duplicating some files.
Unfortunately Illy hasn't got a Collect thingummy (which would be very convenient).

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storm371,

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Mar 3, 2008 10:33 AM

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Tim:
Just curious Have you checked the time settings on these 2 Macs? If they're not the same as the others try changing them to match. I'm wondering if you could be having an issue due to differences in time handling on the PC and Macs. This problem was prevalent with QuarkXPress docs on the Mac with links on a Windows server.

I had to setup the PC server in question as an NTP server. Then all the Macs (60+) synced their time to the server.

Good luck.

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(Tim_Highfield),

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Mar 4, 2008 2:39 AM

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Thanks Jim,

Unfortunately it seems that this is not the problem either. Have synched time on all Macs, but am still having link issues on the two "problem" macs.

Any other ideas on this? Anyone! Please!

Tim

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(IanMcPherson),

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Mar 4, 2008 3:34 AM

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Tim,
Do all users have read and write access to the images folder on the server? We had a similar problem a while back with an Xserve.

Also try this:
Open an AI file you know to be OK in TextEdit or similar, and open a dodgy file. Scroll down to a section where links are defined and compare how they look in both files.

> %%+/Volumes/Clients/Jobs/210001/Supplied files/HR-Button.psd

An extra slash may indicate where the problem lies

Ian

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Wade S Zimmerman,

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Mar 4, 2008 7:12 AM

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Perhaps caused by a corrupt user account, or settings folder or it could simply be a permissions problem.

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(Tim_Highfield),

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Mar 4, 2008 7:14 AM

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Thanks Ian and Jim.

Have solved the mystery.

Opened files in Text edit, and the links defined section, did show ghosted volumes on problem macs.

So, went to desktop > From the Go menu, select Go to Folder >then entered "/volumes"

This brought up the volumes and highlighted some anomalies. Folders appearing with same name as my server, meaning when the server mounted it added a suffix of -1, -2 etc.

MANY THANKS Gentleman.

Tim.

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(Gregory_Glanz),

Mar 12, 2008 10:23 AM

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Tim, what did you do to fix the problem. I see you found it, but what rid you of it?

thanks,
Greg

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(Tim_Highfield),

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Mar 12, 2008 10:53 AM

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Greg,

Folders that appeared with server name (but suffixed with a -1, -2, -3 etc) were simply deleted from the problem Macs. This resolved the issue entirely.

Tim

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