You are lucky to have got 13.0.1 to load correctly as I install it and it does not show as installed 'about Illustrator'. Trying to reinstall it an error message comes up saying it is installed!!!!!
Trying to install 13.0.2 results in a failure to load message.
Have un-install Suite and reinstalled twice and Illustrator several times without resolving the problem. Also the Flashlite update for Device Central will not install!!!!!!!
Have been going round in circles for about a week or so to no avail and I am running XP.
CS3 is a pain in the butt as I had the problem that I could not insatll Illustrator 13 as a previous installation/removal left a font write-protected in the Registry and the install programme could not over-write it.
I would not be surprised if this is the case here or the uninstall has done something similiar??????????????????
Well, as a Christmas Eve present, here is something I remembered later which may also help, Ronald, and also Cathy et al.
By the way, there are other threads like this one, and often enough the bad/missing permissions for Registry entries turns out to be the problem. I just happened to run across one looking for something else.
What I remembered is this. The original installation of CS3 didn't work the first time. I was able to get it to succeed, by forcing non-microsoft services and startup applications not to run while I did the installation.
Naturally I disconnected the internet (including wireless) completely before trying any of this, as all my firewall and virus protection would be removed by rebooting without those services. Otherwise you are almost sure to get one of the prevelant worms/viruses or worse - generally in a few seconds (yes, it's that bad out there).
I had posted pseudo-instructions here, but took them out, as I think they are too dangerous even at that level, unless you know exactly what you are doing. If not, find someone who does. I think there may be procedures actually in some of the Adobe material, but again, not for anyone who doesn't understand precisely.
Anyway, my theory now is that virus protection is what prevented the first install completing correctly, and left badly permissioned registry entries. Those bad permissions led to later updater failures, as above. It wasn't enough to turn off my virus protection normally - the install still failed, so probably this is a base level of protection.
Why Microsoft doesn't allow their installer to work under Safe Boot, which ties Adobe's hands and would otherwise clean up these issues, is a mystery.
Hope it's some help, whether you also need an expert person to assist appropriately, or not.
> The fix is to use the original program installer...to reinstall the program.... Then you should be able to update, or so it says.
Or so it says.
I think users are grasping at straws here. Adobe has a royal mess on its hands with the installation/activation garbage which has reached a new height of messiness with CS3.
In my particular situation, following Adobe's instructions does not fix the issue. I still have 13.0.0 on this laptop because nothing I do according to Adobe's posts on the issue will allow the 13.0.1 update to install.
Moreover, though, is the question of what gave rise to the problem in the first place. The reason I
need to install the update now is because of having encountered the also-common problem of the "licensing for this product has stopped working" error. This occurred out-of-the-blue after only a few launches of the program on this machine.
CS3--the whole Master Collection suite--is in my estimation a complete train wreck.
Simplify, Adobe, simplify. Simplify your products. Simplify their interfaces. Simplify your installation/registration/activation schemes
with the end-user experience in mind at least as much as your piracy paranoia. You are penalizing your loyal customers with this cumbersome and unreliable crap.
Totally agree with you James, CS3 has been a disaster from installation and update point of view and is so slooooooooooooooow too carry out.
And not being in the US have had the privilege of paying double the price.
Have removed CS2 because CS3 installation did not offer the choice and see no point in clogging up my HD drive with old software and of course all the problems of having installed the CS3 beta version without being warned that the removal will be 'a dock-yard' job and is likely to screw up your system.
James, Ronald, I am sure it gives you a feeling of accomplishment to ventilate. And yet, the actual need here is for solutions. That requires going past the 'techie' point of view, which is what generates this situation in the first place.
Someone at Adobe needs to take over again responsibility for the purchaser's experience, including purchasers who end up having non-ideal circumstances.
This means compensating for the short-comings of highly detailed installer systems which it is pretty certain that Adobe didn't invent, but bought from the people who manufacture those (InstallShield etc.); and in any case probably won't be interested in abandoning.
It means you have to put additional intelligence into the system. If the installer fails for detail reasons, then, yes, the best method is complete uninstall before trying again.
That complete uninstall can be done with a separate tool. Such a tool would take care of Ronald's beta software issue also, without asking him to be intelligent about it. We all appreciate such help.
Yes, there are issues also with such full cleaners. That is where Adobe needs to insist their knowledgeable persons contribute so that all avenues are understood.
The cleaner and the original installer should have both mass and specific modes, so that if only one program is needed, or needs to have its prior install wiped, that will happen properly and save effort. This is likely not rocket science, though there are the issues of shared libraries definitely to handle properly.
The install error recovery needs to be managed so the purchaser sees clear handling and easy choices. Fail - get a new dialog that engages the cleaner. Fail the specific cleaner, get a dialog that apologises and explains need to wipe the full set and fully reinstall. Try to avoid the full clean by accurately determining what needs to be wiped in shared resources.
The bottom line is that effort needs to be spent here, just as it has been in the user interfaces, to make everything smooth for purchasers of what is indeed a massively capable -- and thus complicated -- toolset.
Actually Adobe is most of the way there, and just needs to get its talented, purchaser-aware people to involve themselves in this, until it's been handled well. Then the framework is there for future, also.
I made another try at updating over the holidays. Bad idea!
I did a remove all and reinstall fresh from the CD. That failed and screwed my serial number.
BE SURE YOU HAVE A FULL NEW BACKUP BEFORE YOU TRY IT. That wont fix the serial number problem I ran into. But it will get you back to a somewhat working version of CS3.
On a 2.4ghz dual core with 2gb ram RAID 0 drive it took an hour for the install to run. I still cannot update and now my serial number no longer works. It is now 'invalid.'
It took Adobe phone support and hour and 4 techs to tell me 'Yep. It does not work. We will EMAIL you a new one. It only takes about a week to get it.' said the man with the funny accent. In the mean time I can down load the trial version, do another install and use that until my serial number gets here...
I am considering putting up a web page just for this problem. If it pulls enough traffic, maybe Ill add a sign up for a class action law suit Im really pissed.
I managed to get the Illustrator updates working!! (Vista Ultimate with Adobe Master Collection CS3).<br /><br />While the Adobe updater was running (after download was complete, but before the installation attempt was complete) I canceled the operation. (I only canceled not Quit) with the dialogue box asking me to quit still opened I went to<br />C/Users/<username>/AppData/Local/Adobe/Updater5/Install/illustrator 13-en_US<br />From here, I copied the update to the desktop, clicked Quit in the installer box, then rebooted. Upon reboot I double clicked the update on the desktop and it installed (confirmed in "About Illustrator"). I then rebooted again and repeated the process for 13.0.2 and again confirmed that it was installed. (I hope this helps at least some of you.) <br /><br />Happy New Year!
Hi, I'm new here in the forum....... unfortunately not new with the problematic updates of Illustrator CS3..........does the Adobe guys at least read the forums? is that possible that they haven't yet heard about this issue?
Does any one know if you can delete the files created in the:<br />Windows: C:\Documents and Setting\<username>\Application Data\Adobe\PatcherLogs\*.log<br /><br />as I have several 60+ meg in size due the the number of failures to install??
I don't see how you need a text log after analysis has been done. That's not complete in your case, or could be you like me believe in prudence.
The way then is probably to rename the log file, but so it is still recognizeable. Then zip it - being text, it will compress a lot and become much smaller. If you want it out of the way entirely you can move the zip to another disk.
Either way, you have it still for the possibly important reason to give it to Adobe at some time they were involved.
Later installers (or install tries) should just create a new log, giving it the right name, and a fresh set of occurances.
If somehow there is anything the matter with this idea, though I can't see it here, you could just put back the original log, by unzipping what you saved.
Patcher successfully located the file to be patched at: C:\Program Files\Adobe\Adobe Illustrator CS3\Plug-ins\Extensions\Control Panel.aip
Checksum before of the file as specified in Manifest XML file: e43331ec4da45add226b13645bae8d74
Checksum of the file as computed from the target location: 45CE75C25063694D5ED3CB59D3A8E68A
Checksum before of the file as specified in Manifest XML file: 7c06baf7a714a1c922067629af0f5016
Checksum of the file as computed from the target location: 45CE75C25063694D5ED3CB59D3A8E68A
ERROR Patcher was unable to verify the checksum before and checksum after of the file to be patched. Patch will fail.
File operation failed.
Patching fails, Rolling back the changes done by the patcher...
ERROR Set status to rollback
Exiting patch thread, creating rollback thread...
=======Begin: Manifest XML Processing==============
Install language of the product as set by patcher:
No Files are being found to operate.
Another interesting thing I have discovered is:
The Adobe Illustrator CS3 Link file in C:\Program Files\Adobe\Adobe Illustrator CS3 has a target C:\Program Files\Adobe\Adobe Illustrator CS3\Support Files\Contents\Windows where there is an Illustrator.exe file which has a version tab which gives a version of 188.8.131.52 ????
Even opening by double clicking on this file only shows version 13.0.0 in the 'about Illustrator' ???
Have had a quick look at the other Premium Suite programs and they don't seem to use this option of a link.
I found I had that situation, which is a Microsoft problem, not adobe. Anyway,
1) I applied the solution there (better have a backup because you can easily toast your entire registry). Fortunately, that completed successfully - well, out of 150,000+ entries there was 1 entry failure but did not apply to the Illustrator update problem. (Oh, I had been getting the "registry not in the expected state" or whatever whenever I would start AI 13.0, tho' AI would still run).
So the registry fix above handled the registry situation. But the 13.0.1 and 13.0.2 updates still would not install. 13.0.1 started telling me that the updated had already been applied but Help>About said differently, i.e. still 13.0, and 13.0.02 update would not update.
2) So I then uninstalled AI only.
3) Then renamed the "Installers" and "Updater5" folders *only* in the c:\program files\common files\adobe folder. Didn't deleted them, just renamed them (e.g. the installer folder I renamed to "_installer" with an underscore in front of the name - same for "Updater5").
4) Then I ran the installer from the dvd, installing only AI 13.0.
5) After that completed I ran the 13.0.1 that I had manually downloaded onto the desktop. It installed without a hitch.
6) Likewise for 13.0.2.
I did *not* bother rebooting before, during, or after, *all* of the above.
The procedure also fixed a failed update to the Flash-Lite Device Central update that had just failed. All other updates to the CS3 products had never given a problem, just the AI and then, recently, the Device Central thing.
Hope this may be of some help to anyone running Vista who hasn't been able to update AI.
Ronald, it occurs to me: after you de-installed Illustrator, did you go in and remove its folder from Program Files\Adobe?
If the deinstaller is leaving things around, this will get rid of the part at least where you are getting this log message.
Then install, of course, and see again if you can update.
I am running CS3 Design Premium, which is a fair number of Adobe parts, and today got an Updater alert for a new version of the scripting tools, which is where I had update problems before. In my case due to bollixed registry permissions.
I held my breath, pushed the button, and after the 30.1 MB download, another button push to get it going (had chosen manual options), and watching the updater screen, all went into place with no problems at all.
Thank you! I did not have the registry issues you outlined, but I tried renaming the "Installers" and "Updater5" folders per your post, then uninstalled Illustrator, re-installed Illustrator, then applied the patches that I had manually downloaded to my desktop. Shazzam! It worked - both the 13.0.1 and 13.0.2 patches FINALLY installed correctly. Really appreciate your sharing the process.
Yep, me too. I get the message "Updater did not Worked". Now, really. What ******** moron wrote that? Sigh. But that's beside the point.
I have read through this entire thread. I have tried the techniques, or at least those relevant to my Win-doze X-Pee platform. They don't work and I have now used up many hours of time trying to solve this. In fact, I have not been able to download an update for quite awhile now.
ADOBE! ARE YOU LISTENING? WE NEED TO GET BACK TO WORK! PLEASE, PLEASE, FIX THIS IN A WAY THAT MAKES IT EASY FOR US! YOU KNOW, YOUR USERS THAT PAID $1800 FOR YOUR SOFTWARE!
To my fellow users, does anyone have an ironclad way to fix this?
Contact Adobe CEO if you have already spent time with Support trying to resolve this problem. Tell them your experience. Letters and faxes have the most impact. I was not able to find (for free) an executive contact email address.
President and CEO Shantanu Narayen
345 Park Ave.
San Jose, CA 95110-2704 - United States
Toll Free: 800-833-6687
and/or (same contact info)
Co-Chairman Charles M. (Chuck) Geschke
Co-Chairman John E. Warnock
NOTE: After encountering the update problem from within illustrator update, I downloaded the standalone update and it too failed. I then did the following and the update succeeded.
1) download the standalone 13.02 update from adobe and remember what folder you downloaded it to.
2) locate the illustrator application file on your computer - default is (C:\Program Files\Adobe\Adobe Illustrator CS3\Support Files\Contents\Windows\Illustrator.exe)
3) Right click on the file
click on compatability tab
place a check in the box labeled "run this program in compatability mode for"
be sure windows xp (service pack2) is in the box
4) down at the bottom make sure the "run this program as administrator" box is checked.(If this box is greyed out and cannot be checked/unchecked you probably do not have administrator rights with your account on the computer. try the rest of the fix below even if you can't check the box.
6) close all your web browsers internet explorer, firefox etc
7) Now make double sure ALL your web browsers are closed.(hit ctl-alt-del and then click on "start task manager". Click on the applications tab. be sure there are no instances of internet explorer or firefox running. if there are, highlight the item and click "end task" to stop them. Next - Click on the processes tab. make sure there are no instances of firefox.exe or iexplore.exe running. if so, highlight them and click on "Stop Process" When finished, close the task manager and navigate to the location where you downloaded the update.
8)Make sure that Illustrator and all other cs3 applications are closed(not running)
9) run the update(fingers crossed)
10) if successful, re-run step 3 above and uncheck the run in xp compatability mode box. Be sure to leave the run as administrator box checked at the bottom. Not a bad idea to check all the other cs3 application executables to be sure you are running them as administrator also.
11)reply in here if it worked for you or if you have other questions.
I try this way, work well in my case:
1. Open : C:\Program Files\Common Files\Adobe\Adobe Creative Suite 3 Design Premium\AMT
2. rename file "application.sif"
3. download update from www.adobe.com/support/downloads/product.jsp?product=27&platform=Windo ws
4. run the update
Source: http://joemaller.com/2007/06/27/illustrator-cs3-1301-and-applications if/
Daniel McFall: I tried your fix, but it didn't quite work. In fact, the updates .0.1 and .0.2 have installed seemingly without a glitch, but when I try to start the application, when it's loading all the plugins I get a message "error loading plugins. Control panel.aip" When I click ok the program closes and won't start at all. I've tried renaming the folders within my user folder, deleting folders, deleting the actual plugin in question, reinstalling, and all sorts of fixes. Nothing has worked yet. Do you have any other suggestions, please??
Yeah it's kind of sad. They take $1500 for suite and couldn't care less about supporting it. Haven't seen anyone at all from Adobe addressing any of this. Not even a "we are aware of the problem" kind of post. They just have this one in ignore. :(
I too have wasted precious many hours on this problem and still I'm stuck without a solution in sight.
Adobe's lack of a timely response let alone a fix for this endless loop is a disgrace and utterly unacceptable (this thread was started on September 7, 2007, almost 6 months ago!).
Can Adobe get away with this? They have collected our money, but the software does not work as advertised. Despite browsing their support site, the Internet and many forums such as this, I have not found a helpful response from Adobe.
I perceive this as a breach of contract. How can Adobe be serious about piracy, if they themselves behave like pirates?
No goodwill left towards Adobe from this frustrated user.
Okay, after reading this forum, this is what I did (Mac OS10.5).
I had previously installed Adobe Web Premium Mac. As already discussed, when the updater ran, Illustrator did not update but gave an error message. I have tried to ignore it but felt that there were issues that required the update. By accident, I discussed this with a colleague who had installed the same package but had NEVER OPENED Illustrator CS3 13.0.0. However, when I asked him to open it, the version number was 13.0.2! Obviously, by running Photoshop, the updater was triggered and it had updated Illustrator as well. I was surprised but took this as a clue. I uninstalled my copy of Illustrator using the application on my DVD. Then, I reinstalled Illustrator. I then opened Photoshop CS3 and ran the updater. It did run and updated many of the Adobe applications including Illustrator.
This time, I DID NOT RUN Illustrator, but continued to run the Updater from Photoshop. It took many tries but eventually everything seemed to be updated. I single clicked on the Illustrator icon, it still gave version number 13.0.0. I then opened Illustrator. On the opening window, no version number was provided. When I tried to open a file, the application crashed. After a few attempts, I checked the Adobe site and found something called FixCUIFramework which is apparently a needed fix for this crashing problem. Finally, after running that, the Illustrator I have is now version 13.0.2 and is running without crashing. TOUCH WOOD!
I hope this helps. This has taken a ton of time and effort to sort out! Software should not be this hard to install and maintain!
"Contact Adobe CEO if you have already spent time with Support trying to resolve this problem. Tell them your experience. Letters and faxes have the most impact."
This suggestion might help (I doubt it). They already know they are putting out garbage ... and obviously do not care.
Personally, if you are dissatisfied, I think a formal complaint to the Better Business Bureau and your state consumer protection agency might get better results. Maybe it is time for the state attorney generals to sue Adobe just like they have done with Microsoft.
Eric, I'm sure you've discovered by now the Mac forum is not the answer - this program is a failure on all platforms. I've done the uninstall/reinstall cycle three times while lighting candles and howling at the moon. The only thing new and different I have to add to this conversation is this from my aum.log - any insight?:
3/22/2008 7:56:58 PM: ThreadDownloadUpdates::DownloadAnUpdate --> downloading file: C:\Documents and Settings\bbriley\Local Settings\Application Data\Adobe\Updater5\Install\illustrator13-en_US\Illustrator13_0_1-en_ US.exe
3/22/2008 7:57:04 PM: **InvokePreApp for plugin - D:\Program Files\Adobe\Adobe Illustrator CS3\Support Files\Contents\Windows\AMT\AUMProduct.aup = 1
3/22/2008 7:57:04 PM: --- Moved update binary to secure folder before installation: C:\Documents and Settings\bbriley\Local Settings\Application Data\Adobe\Updater5\Install\illustrator13-en_US\Illustrator13_0_1-en_ US.exe --> C:\Documents and Settings\bbriley\Local Settings\Application Data\Adobe\Updater5\Install\illustrator13-en_US\Illustrator13_0_1-en_ US.exe
3/22/2008 7:57:04 PM: Setting parent window => = 393838
3/22/2008 7:57:04 PM: --- Validation for update binary before installation: C:\Documents and Settings\bbriley\Local Settings\Application Data\Adobe\Updater5\Install\illustrator13-en_US\Illustrator13_0_1-en_ US.exe= PASSED
3/22/2008 7:57:04 PM: About to launch installer => = C:\Documents and Settings\bbriley\Local Settings\Application Data\Adobe\Updater5\Install\illustrator13-en_US\Illustrator13_0_1-en_ US.exe
3/22/2008 7:57:04 PM: App launched is (UTF8)=> = "C:\Documents and Settings\bbriley\Local Settings\Application Data\Adobe\Updater5\Install\illustrator13-en_US\Illustrator13_0_1-en_ US.exe"
3/22/2008 7:57:04 PM: App launched is (UTF16)=> = "
3/22/2008 7:57:05 PM: Installer launch was =>successful
3/22/2008 7:57:05 PM: +++ Irpt file exists and the file component installation result => = 4
3/22/2008 7:57:07 PM: Final component installation state => = 4
3/22/2008 7:57:07 PM: Final client installation client state => = 3
3/22/2008 7:57:07 PM: ThreadInstallUpdates::InstallAUTransactionClientUpdates --> installed file: ' Adobe Illustrator CS3 13.0.1 Update' InstallResult = 1
3/22/2008 7:57:07 PM: **InvokePostApp for plugin - D:\Program Files\Adobe\Adobe Illustrator CS3\Support Files\Contents\Windows\AMT\AUMProduct.aup = 0
3/22/2008 7:57:09 PM: Result of ProcessOpenTransaction: = 0
3/22/2008 7:57:09 PM: No manual/schedule workflow to process next
3/22/2008 7:57:09 PM: Quitting loop from normal WF, no other workflows to process
3/22/2008 7:57:09 PM: <<< Adobe Updater Log End <<<<br />
And this from my aumlib.log:
3/22/2008 7:21:42 PM: >>> Adobe Updater Log Begin >>>
3/22/2008 7:21:42 PM: logFile: = C:\Documents and Settings\bbriley\Local Settings\Application Data\Adobe\Updater5\aumLib.log
3/22/2008 7:21:42 PM: logLevel: = 2
3/22/2008 7:21:42 PM: In AUMDoPluginAction(...)
3/22/2008 7:21:42 PM: appIdentifieracrobat8pro-en_US
3/22/2008 7:21:42 PM: Has admin priv.
3/22/2008 7:21:42 PM: return code = 0(ESD_ERR_OK)
3/22/2008 7:22:39 PM: <<< Adobe Updater Log End <<<<br />
Does anyone know what this is? Thanks.