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InDesign Goes Away - Disappears AGAIN - Unanswered.

Nov 30, 2007 6:52 AM

  Latest reply: Matthew Laun, Jan 13, 2009 9:24 AM
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  • Currently Being Moderated
    Jun 11, 2008 1:06 AM   in reply to (Michael_Garberick)
    What really gets on my nerves is this: Adobe doesn't even deem it necessary to acknowledge this issue and put it in the known issues knowledge base.
    This issue can lead to loss of data. It is a serious bug.

    Now, they're probably counting on people to buy into the 3.3 upgrade. But no one even knows if this issue has been addressed.
     
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  • Currently Being Moderated
    Jun 11, 2008 1:44 AM   in reply to (Michael_Garberick)
    Philipp, you're probably gonna see reply to your post saying that: Why should Adobe acknowledge an Apple issue. Or something like that.

    But in my view I totally agree with you. This is a serious issue that demands at least an acknowledgement from Adobe, even if it wasn't their fault.
     
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  • Currently Being Moderated
    Jun 12, 2008 10:30 PM   in reply to (Michael_Garberick)
    Is it just me or does anyone else think that this issue description is not very concise?
    http://kb.adobe.com/selfservice/viewContent.do?externalId=325260&slice Id=2

    "The keyboard shortcut Command+H doesn't hide Adobe InDesign."
    It doesn't mention that InDesign just disappears and cannot be brought back anymore.

    "Hide Adobe InDesign or use the keyboard shortcut Command+Ctrl+H."
    Doesn't work for me.

    "Custom keyboard shortcuts cannot be applied to commands that are listed in the Adobe InDesign menu."
    Funny. In Photoshop you can. And in Illustrator too. When are these apps really going to use a unified UI?

    And the most awesome thing, the Title!:
    "Pressing Command+H doesn't hide InDesign (CS, CS2 on Mac OS X)"
    Yeah, right. So much for being concise.
     
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  • Currently Being Moderated
    Jun 14, 2008 5:37 AM   in reply to (Michael_Garberick)
    @Dov:
    Some of the posters mentioned submitting those automatic error reports. I do too, religiously (which means about a dozen times a week). And this makes me wonder: do these reports reach the people they are meant to reach, eg the programmers and QC-people? Is there even a program in place between Apple and Adobe with the intent to share the information in these reports?

    And on a sidenote: Why is there no real feedback when one submits a report?
     
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  • Currently Being Moderated
    Jun 14, 2008 6:03 PM   in reply to (Michael_Garberick)
    I'm not sure if this has been mentioned, but I've found that quitting and reopening TWICE makes InDesign hide again. That's a lot easier than rebuilding preferences.
     
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  • Currently Being Moderated
    Jun 19, 2008 11:02 PM   in reply to (Michael_Garberick)
    I just had a similar frustration with Illustrator - was about to lose about three hours' worth of multiple unsaved documents. I found that although AI was unresponsive to me clicking on its windows and could not be quit because of the unsaved documents, I could use AppleScript to at least get it to save my work.

    I entered the following script in Script Editor:

    tell application "Adobe Illustrator"
    tell current document
    save
    close
    end tell
    end tell

    and kept running it for as long as there were open windows remaining.

    It still won't quit, but it has saved my files and I am going to force quit it now.
     
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  • Currently Being Moderated
    Jun 20, 2008 2:09 PM   in reply to (Michael_Garberick)
    In case anyone hasn't seen this, one time I turned all of the fonts to outlines and then ID would hide. Running Leopard IDCS3.
     
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  • Currently Being Moderated
    Jun 20, 2008 3:03 PM   in reply to (Michael_Garberick)
    This all sounds like the issue documented in this knowledge base article:
    http://www.adobe.com/go/kb402895

    Remember, this was working correctly before the Leopard release.

    If you are experiencing something that sounds like this on OS 10.4.x or earlier, it's more likely that the application is failing to respond due to low system resources, or an application failure. In that case, try the troubleshooting steps found in this article:
    http://www.adobe.com/go/kb400690
     
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  • Currently Being Moderated
    Jul 2, 2008 7:10 AM   in reply to (Michael_Garberick)
    OS X 10.5.4 and ID 5.0.3 finally provide the long awaited fix - case closed.

    thx
     
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  • Currently Being Moderated
    Jul 2, 2008 7:37 AM   in reply to (Michael_Garberick)
    Huh, not quite closed, Dirk.

    I have 5.0.3 open right now in 10.5.4, and i certainly can't hide my open document if i press cmd-H or option click on the Desktop.

    On the other hand, i still have an absolutely foolproof way to make it disappear forever. With my document window opened on one of my 2 monitors, i option-click on the Desktop, and then i switch to my second Space. Now inDesign is gone for good, and only force-quitting can "fix" that. :-(

    It's somewhat infuriating that neither Adobe nor Apple seem able to sort this out after such a long time.
     
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  • Currently Being Moderated
    Jul 2, 2008 7:45 AM   in reply to (Michael_Garberick)
    I got 10.5.4 and 5.0.3. InDesign is hidden and won't let itself be un-hidden.
    Infuriating, that's the word. Real crappy. And they think we'll buy into the CS 3.3 scam?
     
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  • Currently Being Moderated
    Jul 2, 2008 8:04 AM   in reply to (Michael_Garberick)
    Well, at least on my Mac the case was closed for about 15 minutes ;-)
    Sorry to raise such surreal expectations.

    Case reopened I need a beer ;-)
     
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  • Currently Being Moderated
    Jul 2, 2008 8:10 AM   in reply to (Michael_Garberick)
    It worked for me to, right after I installed the 10.5.4. But after I restarted, it was the same old story. Weird!!!

    I think am gonna have a beer to
     
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  • Currently Being Moderated
    Jul 2, 2008 8:54 AM   in reply to (Michael_Garberick)
    Adobe suggests in the Read Me with 5.0.3 to do this to circumvent the Hide-Problem:

    Shut Down InDesign, then restart. Cmd+H will work until the OS is re-booted.

    I am not certain what is meant with re-booted

    What I dont get at all is that there is apparantly behaviour that can be recreated and thus monitored in the processes of the OS. So why not solve it?
     
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  • Currently Being Moderated
    Jul 2, 2008 9:02 AM   in reply to (Michael_Garberick)
    After rebooting, launch InDesign. After it's up, immediately quit and relaunch it again. The Hide InDesign command now works or choose Cmd-H. A workaround until Mac OS X 10.5.5. The bugs are gradually being addressed.
     
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  • Currently Being Moderated
    Jul 2, 2008 10:14 AM   in reply to cmyck
    Philipp, sorry you think that Creative Suite 3.3 is a "scam" -- no one is forcing you to upgrade to it or to Acrobat 9.

    Neither MacOS 10.5.4 nor InDesign 5.0.3 claim to have a fix for the "hiding" problem. We are still waiting for a MacOS update that will fix that problem.

    - Dov
     
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  • Currently Being Moderated
    Jul 7, 2008 10:00 AM   in reply to (Michael_Garberick)
    Until Apple addresses this is addressed by Apple, here's a handy AppleScript I wrote which quickly saves my open documents and quits InDesign when I experience this. Feel free to use it, though no warranty is implied. Just copy the following text from your browser, Launch ScriptEditor.app, paste, and run. Then Save for later reuse.


    tell application "Adobe InDesign CS3"

    set nDocuments to (count documents)

    set myCount to 0

    repeat while myCount < nDocuments

    tell active document

    if saved then

    save

    close

    else

    set myResult to my getTimeStamp()

    save to ((path to desktop folder as text) ¬

    & "SavedDoc_" & myResult & ".indd") as text

    close

    delay 1 --Ensures unique time stamp

    end if

    end tell

    set myCount to myCount + 1

    end repeat

    set nBooks to (count book)

    set myCount to 0

    repeat while myCount < nBooks

    tell active book

    save

    close

    end tell

    set myCount to myCount + 1

    end repeat

    quit

    end tell



    on getTimeStamp()

    set timeStamp to the current date

    set nMonth to month of timeStamp as number

    if (nMonth < 10) then

    set nMonth to "0" & (nMonth as text)

    end if

    set nYear to year of timeStamp

    set nDay to the day of timeStamp

    if (nDay < 10) then

    set nDay to "0" & nDay

    end if

    set nHour to hours of timeStamp

    if (nHour < 10) then

    set nHour to "0" & nHour

    end if

    set nMinute to the minutes of timeStamp

    if nMinute < 10 then

    set nMinute to "0" & nMinute

    end if

    set nSecond to the seconds of timeStamp

    if nSecond < 10 then

    set nSecond to "0" & nSecond

    end if

    return {nYear, nMonth, nDay, nHour, nMinute, nSecond}

    end getTimeStamp

     
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  • Currently Being Moderated
    Jul 7, 2008 10:29 PM   in reply to (Michael_Garberick)
    >And they think we'll buy into the CS 3.3 scam?

    Philipp you really need to get your facts straight before you post.

    3.3 has nothing to do with ID its just the next version of Acrobat plus fireworks. If you buy it now you get that amount knocked of the next upgrade price. At least thats how it worked in the past.
     
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  • Currently Being Moderated
    Jul 7, 2008 10:41 PM   in reply to (Michael_Garberick)
    My bad. Funny naming strategy, tho.
    This issue seems to get the better of me, if I have to quit InDesign like a dozen times a day.
     
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  • Currently Being Moderated
    Jul 30, 2008 6:12 AM   in reply to (Michael_Garberick)
    I think the problem has been solved, at least it is on my computer. Try this and let me know if it works for you

    Download and install the ID 5.0.3 update, after that reset ID. Do to that you need to press and hold down the Shift + Control + Alt + Command keys at the same time immediately after clicking on the ID icon in you Dock to lunch it. You should get a message asking if you wanna reset ID preferences, that's really very important, because if you don't get that message it means that the reset didn't work.
     
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  • Currently Being Moderated
    Jul 30, 2008 11:23 AM   in reply to (Michael_Garberick)
    I have tried Saffa al-Naher's suggestion,
    and it's working now for me!!! YaY!!!

    Download and install the ID 5.0.3 update, after that reset ID. Do to that you need to press and hold down the Shift + Control + Alt + Command keys at the same time immediately after clicking on the ID icon in you Dock to lunch it. You should get a message asking if you wanna reset ID preferences, that's really very important, because if you don't get that message it means that the reset didn't work.
     
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  • Currently Being Moderated
    Oct 6, 2008 4:02 PM   in reply to (Michael_Garberick)
    If InDesign will not re-appear after being hidden, I've noticed that if you select the ID icone from the doc or app switcher, it really does come into the foreground but ITS INVISIBLE!. All the command keys will still work so you can save your files!

    For example... I'm in Firefox and use app switcher to select ID. It doesn't appear that anything changed. It still looks like Firefox is in focus. Clicking on the menu bar doesn't seem to do anything even though it still says Firefox. BUT, if you use the command keys for save and close window, your files will be saved. Simply look at the date modified of your files and then you can safely force quit ID.
     
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  • Currently Being Moderated
    Oct 6, 2008 5:21 PM   in reply to (Michael_Garberick)
    Phillip -- right, this will often work if you have one file open and you are confident that your next move is to save it. I've tried getting this scenario to work with multiple documents, and not had it work. ie: command-s then command-w to close the window -- and then command-s to save the open file below that, which did not work. Additionally, if you have yet to save/name your document for a first time, I have not been able to (even though I've tried to) get a file to save by going command-s, then command-d to choose the desktop to save my file to, then typing in a file name and then return -- and then force-quitting and going to the desktop, and my file will not be there.

    Although all of this is amusing as having some emergency-situation potential, when you read my first paragraph objectively, it is truly a ridiculous scenario to even have to be messing with. :)
     
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  • Currently Being Moderated
    Oct 7, 2008 8:52 AM   in reply to (Michael_Garberick)
    Frankly, I am surprised to note that this discussion is still active.

    I tried Saffa's suggestion, posted on July 30th, and have not had the issue resurface since then.

    Here is the fix Saffa proposed:
    Saffa al-Naher - 7:12am Jul 30, 08 PST (#179 of 182)
    I think the problem has been solved, at least it is on my computer. Try this and let me know if it works for you

    Download and install the ID 5.0.3 update, after that reset ID. Do to that you need to press and hold down the Shift + Control + Alt + Command keys at the same time immediately after clicking on the ID icon in you Dock to lunch it. You should get a message asking if you wanna reset ID preferences, that's really very important, because if you don't get that message it means that the reset didn't work.
     
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  • Currently Being Moderated
    Oct 7, 2008 9:24 AM   in reply to (Michael_Garberick)
    Mike,

    I am surprised this has solved the problem for you permanently. Resetting the prefs (as well as deleting the ID cache files) has always been a temporal fix for me.
     
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  • Currently Being Moderated
    Oct 7, 2008 9:47 AM   in reply to (Michael_Garberick)
    Hi, Dirk.

    I guess I've just been lucky! I wonder what it is that I am doing differently than those who still have the issue.

    Have you also installed the 5.0.3 update?
     
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  • Currently Being Moderated
    Oct 7, 2008 11:54 PM   in reply to (Michael_Garberick)
    Hi Mike,

    yes, i have installed the latest ID update as well as the latest OS patch.
    Honestly, i do not expect this bug to be fixed during the CS3 lifecycle.
     
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  • Currently Being Moderated
    Nov 18, 2008 8:31 AM   in reply to (Michael_Garberick)
    This problem has just disappeared during my testing. I thought it was the Suitcase plug-in, but it wasn't the source. It's just started working without me doing anything significant (I was about to pull preferences but didn't get that far before it started working).
    Has anyone see the issue come and go?
     
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  • Currently Being Moderated
    Nov 20, 2008 6:09 AM   in reply to (Michael_Garberick)
    This problem is becoming almost unbearable. Everyday the document I am working on in Adobe Indesign will disappear, but the Finder says it's open. The only way to resolve the issue is to force quit the program. This happens at least 6-8 times per day.

    There is a problem between the Finder and Indesign.

    Today, the Indesign document I was working on was on the screen, but instead of it being in Indesign, it was now within the Adobe Photoshop framework. I could click on elements within the Indesign document, but none of the Indesign pallets were available.

    It seems like this all started when Spaces were first enabled within the Macintosh environment and then disabled. Could there be any connection? I add all of this information so that we can get some type of resolution to this very frustrating problem.

    Thank you in advance for any help.
     
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  • Currently Being Moderated
    Nov 20, 2008 6:39 AM   in reply to (Michael_Garberick)
    I am happy to announce that all the major bugs that made my daily Indesign experience so frustrating have magically disappeared in version 6.0 a.k.a CS4

    finally ;-)
     
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  • Currently Being Moderated
    Nov 20, 2008 11:27 AM   in reply to (Michael_Garberick)
    That's good news DIrk, kinda. For us not being able to quickly move on up though, it's not assuring.
    As of today, I have not seen the problem again. Wish I could say what happened for the problem to disappear, but it just stopped after I "thought" I had removed the Suitcase plug-in. The error had went away after that, so I went to move it back in to the application folder when I realized I had made a copy, not a move. I had also rebooted with Spaces turned off. After I was able to "hide" other window's within InDesign, and "hide" the InDesign window in the Finder, I re-enabled Spaces. Haven't seen the problem since. I do have InDesign 5.0.4, Mac OS 10.5.5.
     
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  • Currently Being Moderated
    Jan 7, 2009 4:45 PM   in reply to (Michael_Garberick)
    After a few months of frustration, I can confirm that opening InDesign after restarting the computer, followed by an immediate quit and reopen of InDesign again - has completely fixed my InDesign disappear problem. I also do this for Illustrator.

    Best of all, it seems I can then quit and restart InDesign at any time after that with no further problems.

    Thanks to Steve and others for posting this workaround.

    I'm also not happy that Adobe was unable (or unwilling) to fix this problem with a software update - particularly as it was logged as a problem over 12 months ago. I hope Adobe is not slipping down the path of Microsoft with buggy bloatware.
     
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  • Currently Being Moderated
    Jan 8, 2009 6:22 AM   in reply to (Michael_Garberick)
    Ian,

    10.5.6 fixes the hide issue. It had nothing to do with Adobe.
     
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  • Currently Being Moderated
    Jan 8, 2009 6:48 AM   in reply to (Michael_Garberick)
    Uh - as much as I WISH that were true, I'm using 10.5.6 and still have the same issues.
     
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  • Currently Being Moderated
    Jan 8, 2009 7:24 AM   in reply to (Michael_Garberick)
    Jeez! If it had nothing to do with Adobe, how come their apps are the only ones having this issue on Macs?
     
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  • Currently Being Moderated
    Jan 8, 2009 7:40 AM   in reply to cmyck
    That's a very old tired argument. Just because Adobe apps are the only
    ones affected doesn't make an Adobe issue.

    The fact that the latest APPLE update fixed it and APPLE acknowledged it
    was their issue from the get go should be a clue.

    Bob
     
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  • Currently Being Moderated
    Jan 8, 2009 7:42 AM   in reply to (Michael_Garberick)
    they're not. It's just that they're most popular so it occurs to more people. Bryce does it on occasion and I seem at least one post saying other apps behave the same way.
     
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  • Currently Being Moderated
    Jan 8, 2009 8:03 AM   in reply to (Michael_Garberick)
    It's an incompatibility issue, whether it's Apple or Adobe's fault. For me and for my 12 colleagues the ID 5.0.4 update fixed this issue, but you gotta remember to reset ID after you ran the update. And then again, some people have reported that they still have a problem despite running the update.
     
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  • Currently Being Moderated
    Jan 8, 2009 8:16 AM   in reply to (Michael_Garberick)
    "...I hope Adobe is not slipping down the path of Microsoft with buggy bloatware." - Ian Overseas

    Uh - just a thought, maybe it's NOT Adobe or Mac? How many of us have some form of Microsoft Office installed on our machines too?

    I'm not sayin', but I'm just sayin'!

    NOTE: I'm running 5.0.4 and OS 10.5.6 - I still have the issue. I ALSO have the same issue with Quark.
     
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  • Currently Being Moderated
    Jan 8, 2009 8:57 PM   in reply to (Michael_Garberick)
    There were occasions (rare) when I could get this to happen to me with other apps in the past. It always happened when using either an app switcher that would make open apps disappear when clicking on a button, or when using a keyboard command like option-command-H to make apps disappear. But 95 out of 100 times that it happened, it was in an Adobe program. (Premier and InDesign were the real problematic ones for me on a regular basis.)

    But now with current versions of everything, I can only get it to happen in InDesign. I don't have problems with Premier or Photoshop ever.

    It drives me crazy how many people have posted on this forum over time, how "It is fixed." They just declare it to be -- so it must be. When it is not -- at least not for everybody. C'mon people. With everything in life, share what your own experience is, and then be receptive to the very real possibility that everybody else is not having the same experience than you are!! :)
     
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