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InDesign CS4 Package/Collect for Output - Missing links problem

Jan 12, 2009 12:36 AM

I posted this on the PC forum by mistake so I apologise for doubling up on the message for those who have found the same message twice. As far as I know this is a Mac only problem!

Having recently freelanced in 3 design studios since the CS4 release, the Collect for Output problem within InDesign seems to be widespread. I've seen this happen on a range of machines from a G5's to laptops. All have been running the latest version of Leopard.

For some unknown reason any document created in older versions of Indesign that is opened in IndDesign CS4 does not collect all the linked files when it's packaged. All preflight checks are fine, the new live preflight feature shows green light, I even tried re linking all files to a new source folder containing all links and it still only randomly collects one third of the needed linked files with no obvious pattern emerging between the files omitted, i.e clipping paths, colour profiles, file types.

The worst thing is that it happens randomly on documents created fresh in InDesign CS4 as well so I'm having trouble trying to pinpoint where the problem stems from.

This is driving people crazy, and I can see that it's going to be a major pain for numerous design agencies. I hope Adobe sorts this out quick or it's back to CS3 for most of us who charge for our time. I guess I can always send Adobe the bill for the time spent manually collecting all files for a job!!

Please no obvious suggestions on preflight settings as it's happening to people with twenty plus experience in the business.

Thanks for reading the post.
 
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  • Currently Being Moderated
    Jan 12, 2009 5:38 AM   in reply to (JAD_the_mad)
    With all your experience you managed to ignore the various questions
    posed in that other thread. There are a number reasons links would be
    ignored in a package.

    If you post one of the files, we can take a look.

    Bob
     
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    Jan 12, 2009 11:10 AM   in reply to (JAD_the_mad)
    I have the same problem with CS4 with collecting linked files.
    I work with G5pro Leopard 10.5.6
    I never update a new version again, i will wait at least one year in the future

    Geert Westerhof
     
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  • Currently Being Moderated
    Jan 12, 2009 5:06 PM   in reply to (JAD_the_mad)
    Like I said, post the file so we can take a look. If the images are
    linked and on live pages (not the pasteboard) then there's a problem
    somewhere, but without seeing the file there's nothing else I can offer.

    I need to see the file. It's a very rare occasion when I use the package
    feature so if there's a bug I'd be the last person to find it.

    Bob
     
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  • Currently Being Moderated
    Jan 12, 2009 6:06 PM   in reply to (JAD_the_mad)
    I can only think of a couple of things off the top of my head...number
    one, make sure that the links are valid and that nothing is missing,
    two, check to make sure everything is on a live page, not the paste
    board, and last, check to be sure the graphics aren't already embedded.

    Bob
     
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  • Currently Being Moderated
    Jan 13, 2009 12:59 PM   in reply to (JAD_the_mad)
    Unfortunately with nothing to go on, I'm out of ideas. But I will tell
    you that as the name implies, this is a user to user forum, not a direct
    line to Adobe.

    If you're convinced this a bug, report it using this form:

    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

    Bob
     
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  • Currently Being Moderated
    Jan 21, 2009 7:24 AM   in reply to (JAD_the_mad)
    Hi JAD the mad,

    we have the same problem on our machines here at work regarding the randomness of the Indesign CS4 package function collecting links.

    The office has recently upgraded to all new Power Mac G5's with Mac OS X Version 10.5.6. 2x2.8Ghz 4GB RAM, a new server and all new Adobe CS4 packages.

    Another user on the forum also has the same problem he said:

    nguyen khanh duy - 7:40am Nov 23, 08 PST (#31 of 67)

    I have a problems with my document created with Adobe Indesign CS4.
    I can not package the file with its links into a folder. Sometimes a few files are collected, but when I convert all the images into CMYK color space, none of them were collected.

    My documents contains 70 links and 140 pages.
    So when I need to collect links, I convert the document into CS3 INX file and use Indesign CS3 to collect the links.

    I've tried with other document with hundreds of links and all or them are 100 pages. All the links were collected. (offcourse with CS4)

    Please help me. Thank you very much

    As for our specific problem,

    We have files which do not package all the links properly. Indesign only packages a random amount of the links into the new folder. There seems to be no consistency with regard to file type, size, colour profile or location. The pre-flight shows a green light and this error seems to occur randomly. It is very annoying if we are working on the local hard drive and have links there and on the server and then want to package everything to upload to the server or to work on another computer. We have to find all the links and copy them individually to a new folder.

    Saving as with a new file name does not help. Also copying all links to a new folder from the links pallet does not copy all the links. The error is disconcerting due to it's seemingly random occurrence. We have tried all the simple solutions and it seems very much like a bug in the software.

    Does anyone else share this problem? It would be great to hear any suggestions or similar stories.

    Regards

    Steve
     
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  • Currently Being Moderated
    Feb 2, 2009 3:40 AM   in reply to (JAD_the_mad)
    Hi,

    I just experienced the same problem. I got a phonecall from a colleague saying that some of the links in the document I sent him were missing. I found this strange beacuse I was certain that I packaged the file before I sent it a few weeks ago.

    Anyway to be certain I packaged the book file again, and I saw that only 13 of a total 33 links were packaged in the new links-folder.

    I could easily see that the links missing were from 2 of the 4 documents in the book-file, and all of them were missing. I then tried to package one of the unique files, and experienced that the links weren't packaged at all, and no links folder was created.

    This is spooky, beacuse I usually work with larger files than this, and I rarely check that all linked files are packaged.

    I'm willing to send the complete document to Adobe, so that this can be checked out, if necessary.

    best regards,
    Rune
     
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  • Currently Being Moderated
    Feb 2, 2009 5:27 AM   in reply to (RuneD)
    I posted the link to report bugs earlier in this discussion. The more
    people Adobe hears from the more attention it will get.

    Bob
     
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  • Currently Being Moderated
    Feb 2, 2009 5:43 AM   in reply to (JAD_the_mad)
    Ok, thanks

    Rune
     
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  • Currently Being Moderated
    Feb 2, 2009 12:06 PM   in reply to (JAD_the_mad)
    Add me to the list of Mac/Leopard users not being able package links correctly in CS4. No problem in CS3....
     
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  • Currently Being Moderated
    Feb 10, 2009 12:21 PM   in reply to (JAD_the_mad)
    Count us in as well. All the same symptoms, and nothing works. What needs to be done to escalate and get Adobe to create a patch? This is a real show stopper.
     
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  • Currently Being Moderated
    Feb 11, 2009 1:50 AM   in reply to (JAD_the_mad)
    Ditto for me. Preflight tells me all my images are linked and embedded within the file I've created but numerous attempts at packaging any files refuses to take the linked images with it.
     
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  • Currently Being Moderated
    Feb 16, 2009 10:02 AM   in reply to (JAD_the_mad)
    I posted the bug as well. My math textbooks have hundreds upon hundreds of links to all sorts of fractions, expressions, graphs, equations, and diagrams. Manually having to relink every occurrence of every one is not an acceptable workaround.
     
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  • Currently Being Moderated
    Feb 17, 2009 10:48 AM   in reply to (JAD_the_mad)
    Is anyone using illegal characters in your link names? We have seen a problem with slashes in link file names becoming converted to colons (:), which can be a problem on certain servers. Packaging will stop once this illegal character is encountered. Is there anyone out there using dates in there link names, like filename_2\17.jpg? And if so, is this happening with links that are being packaged from a server? Please experiment by renaming any links that use a colon in their name for starters, and any illegal characters in general (ie., \/:*?<>|) ...
     
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    Feb 17, 2009 3:01 PM   in reply to (JAD_the_mad)
    G'day Matt,

    If I can first ask, are you from Adobe?

    It's possible that some of my file names , photos from photographers and also comp images from photo libraries have slashes etc. in them, but why wasn't this a previous issue in CS3 and prior to that.

    My linked images don't come from a server as everything is off the one machine.

    I'll have a look and try your recommendation if there is.
     
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    Feb 18, 2009 5:11 AM   in reply to (JAD_the_mad)
    I have just upgraded from CS2 to CS4 and I am also having this problem. Random links are packaged - and sometimes none at all, not even a links folder, which is when I first noticed this problem. Having just created over 100 pages of a magazine and packaged them all as I usually did in CS2 then deleted the original files so my hard disk is not jammed up with duplicate files, I am now realising my archive is likely to be incomplete - a SERIOUS problem!!! I will add my voice to the Adobe complaint..
     
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    Feb 18, 2009 7:09 AM   in reply to (JAD_the_mad)
    Not sure if this will help CS4 users, but I've always used a script to move files rather than Collect for Output mostly because it's faster. This script will copy (not move) all linked files into a chosen folder and update the links to the copied files:

    http://www.zenodesign.com/scripts/CopyAllImages.zip

    I would expect it to work with CS4, but I'm not sure about Leopard. It does not gather fonts.
     
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    Feb 18, 2009 10:38 AM   in reply to (JAD_the_mad)
    Yup, from Adobe. We currently have a fix, but it is for the slash turning into a colon issue (which we think the problem is limited to). Please report back if there are any packaging issues with link lists that do not use slashes or colons in thier link names. Again, Packaging will halt if it encounters any link name with a slash. So, please speak up if anyone is having this problem with a link that does not include a slash (or colon) in one of thier link names. Thanks!
     
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    Feb 18, 2009 2:36 PM   in reply to (JAD_the_mad)
    FWIW, the script I posted will copy and move files with a slash. I don't think OSX allows a file name to include a colonat least not from the finder or application save dialogs.
     
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  • Currently Being Moderated
    Feb 18, 2009 2:39 PM   in reply to (rob_day)
    I'll likely get flamed for this but using slashes and other characters
    that are not completely cross platform is bad practice anyway.

    Bob
     
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    Feb 18, 2009 5:41 PM   in reply to (JAD_the_mad)
    I'll bite. Why should I care about cross platform with my IDCS4 files, they are never used outside of a Mac environment and never will. It's not a point of concern and doesn't address the issue, which is, in previous version of ID it worked, come IDSC4 and it does and it doesn't.

    Matt, thanks for your last reply. Of the files that didn't package from the native file, 1 has a _ in the name another has a /. I haven't looked at other files to see if they all collect properly, I do use / in file names at times eg. to shorten landscape to l/scape or similar, but never full colons.
     
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  • Currently Being Moderated
    Feb 19, 2009 10:31 AM   in reply to (JAD_the_mad)
    I just ran across this problem myself. After looking through this thread and my documents I see that some of my file names have either a _ / or ~ in the name. I didn't notice if those are the only ones that that didn't package or not since my document has 74 pages and 564 links in it.

    If there's a fix please let's see it available ASAP.

    Thanks,
    David
     
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  • Currently Being Moderated
    Feb 24, 2009 8:35 AM   in reply to (JAD_the_mad)
    I am having the same problem; I have a catalog created in CS2 that I am updating for 2009 in CS4 and only one out of about 100 images was packaged. I checked the image file names and the vast majority of them were strictly alphanumerical, with no slashes, underscores, etc.
     
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  • Currently Being Moderated
    Feb 24, 2009 10:40 AM   in reply to (JAD_the_mad)
    There's a new InDesign update to 6.01 now available through the Adobe Updater. You should see whether this fixes the problem.
     
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    Feb 27, 2009 8:42 AM   in reply to (JAD_the_mad)
    Just encountered this problem in CS4 myself recently (last night) and am as bamboozled and befuddled as anyone else.

    First of all it was on a Macbook Pro running Leopard connected to a Mac G5 server.
    2. The missing links do appear to be random. Sometimes they were links located on the server and sometimes from the desktop. Naming conventions didn't "seem" to be the problem. They did all "seem" to be bitmap (1 bit files from Photoshop) .tif files though... Did anyone else find any similarities?
    3. The new Adobe update to 6.0.1 did not fix the problem.
    4. The script mentioned above (CopyAllImages)crashed.
    5. The feature in the Links Pallete flyout menu "CopyLink(s) To..." seemed to find more links but still omitted a bunch.

    Very strange...
     
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  • Currently Being Moderated
    Feb 27, 2009 8:48 AM   in reply to (JAD_the_mad)
    Oh, one more thing....
    We also tried all these processes before and after rebuilding the file using the Export to IDML.
     
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  • Currently Being Moderated
    Mar 8, 2009 9:47 PM   in reply to (JAD_the_mad)
    Same problem here. Large catalog... the package feature only collected 299 links out of 2,500 or so.

    I tried to select all the images in the Links Panel, and use the Copy Links To, but that too only copied over 299 images. I quickly glanced at the first and last few images of both sets of 299, and they were the same, although I can't say for sure if there were some differences deeper in the list.

    ---

    If the problem were with a slash or colon halting the process, wouldn't the short list of links drop off at a certain letter (if sorted by filename)? meaning:

    AAA.psd
    AAA.jpg
    AA.tif
    AAA.psd
    BBB.tif
    BBB.psd
    BBB.tif
    CCC:CC.tif
    (end of list)

    On my list of links, it starts with numerals and goes up to "Yale Logo.eps".
    Plus, I only use _ or - in my file names...

    So for me, I don't think the problem is this illegal character issue.

    ---

    I've been looking at the Links in Bridge, using the Filter Panel to see if I could spot any overwhelming similarities in my 299 images.... and I can't....

    ---

    I tried only selecting 794 links, and using the Copy Links To feature, and it packaged more than before, with 388, but still way short.

    ---
     
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  • Currently Being Moderated
    Mar 9, 2009 6:34 AM   in reply to (JAD_the_mad)
    One thing to note which may explain away a few of the "missing" links:
    The links panel counts and lists each and every instance of the link when the disclosure triangle is twisted "open". It also lists the non-instance of the link - the title of the disclosure triangle cluster. So if you have 3 instances of the link placed and you have the triangle "open", it will count 4 links when it should really only be counting 1. This could potentially make you think quite few of your links were not packaged. The only way to get an accurate "listing" of links is to be absolutely sure ALL disclosure triangles are twisted shut.
     
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  • Currently Being Moderated
    Mar 9, 2009 11:11 AM   in reply to (JAD_the_mad)
    In our links, which are mathematical formulae, we frequently use "÷" "", as well as other characters like parentheses and brackets in our file names. Are these legal or illegal? Is there a list of what is and is not illegal for resolve this problem? As I have said, it is not uncommon for us to have over 500 links associated with a document; many of which are numbers and symbols. We also use colons in file names (for example, a ratio, like "1:2.eps"). Does the patch simply convert slashes to colons? If so, then will a file name like "1/2.eps" be converted to "1:2.eps" which could cause other problems by stepping on existing files? Can't the problem be fixed to be compatible with CS2/CS3? Frankly, I hesitate to trust a patch which changes the names of our links.
     
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    Mar 9, 2009 11:39 AM   in reply to (JAD_the_mad)
    How are you getting a colon into a file name? In OSX a file or folder name with a colon is illegal, the finder and save dialogs prevent you from entering one.
     
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    Mar 11, 2009 9:08 AM   in reply to (JAD_the_mad)
    hi
    I have got the same problem :-(. images and illustrations are missing in the collection. does anyone know a solution?
    I am using CS4 with Mac OSX on 2x2 GHz Dual-Core intel Xeon.
    please help me
     
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  • Currently Being Moderated
    Mar 12, 2009 9:49 AM   in reply to (JAD_the_mad)
    Same problem at our design studio in VA. ARGH! We design museum exhibits and I must say we really looked professional shipping off a packaged file with a link folder with randomly missing links. NO bad characters in the doc title.

    So IS there a fix for this?!?

    This kind of bug is MAJOR for us, I hope Adobe fixes this asap. It does it with FONTS too, by the way...
     
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