Adobe Forums: Indd file created in France will not open in the US

Skip navigation

Adobe

Products

Creative Suite

Photoshop

Acrobat family

Flash Platform

Online Marketing Suite

Digital Enterprise Platform

Digital Publishing Suite

More products

Solutions Learning Help Downloads Company

Store

Adobe Store for home and home office

Education Store for students, educators, and staff

Business Store for small and medium businesses

Other ways to buy

Info Sign in

My cart My orders My Adobe

Up to Discussions in InDesign

945 Views 6 Replies Latest reply: Feb 26, 2009 7:03 AM by Mr. Met

Calculating status...

(MogoMan_XXXXXXXXXXX)

3 posts since
Feb 25, 2009

Currently Being Moderated

Feb 25, 2009 8:57 AM

Indd file created in France will not open in the US

Has anyone else seen this?
I get an error message saying I may be missing a plug in or the file type is not supported. I have tried in both CS3 and CS4.
I have had my client save as a CS4 indd and export to inx. No luck. They tell me other vendors, in Europe, have opened this successfully. I have sent this to colleagues at other shops in the US and they can not open it either.
Any ideas??

Like (0)

Bob Levine
19,512 posts since
Aug 11, 2002

Currently Being Moderated

1. Feb 25, 2009 8:59 AM (in response to (MogoMan_XXXXXXXXXXX))
Re: Indd file created in France will not open in the US

EXACT error message, please.

Bob

Report Abuse

Like (0)
(MogoMan_XXXXXXXXXXX)
3 posts since
Feb 25, 2009

Currently Being Moderated

2. Feb 25, 2009 9:20 AM (in response to (MogoMan_XXXXXXXXXXX))
Re: Indd file created in France will not open in the US

Cannot open the file"xxxx.indd". Adobe InDesign may not support the file format, a plug in that supports the file format may be missing, or the file may be open in another application.

Report Abuse

Like (0)
Bob Levine
19,512 posts since
Aug 11, 2002

Currently Being Moderated

3. Feb 25, 2009 9:53 AM (in response to (MogoMan_XXXXXXXXXXX))
Re: Indd file created in France will not open in the US

I'll take a look here if you'd like. Click my name, go to my website and
you'll find contact info there.

Bob

Report Abuse

Like (0)
(MogoMan_XXXXXXXXXXX)
3 posts since
Feb 25, 2009

Currently Being Moderated

4. Feb 25, 2009 10:33 AM (in response to (MogoMan_XXXXXXXXXXX))
Re: Indd file created in France will not open in the US

Thanks for the offer Bob!
I can't send a client file to someone I don't know.
I appreciate the offer!

Report Abuse

Like (0)
Al Ferrari
612 posts since
Oct 8, 2005

Currently Being Moderated

5. Feb 25, 2009 8:10 PM (in response to (MogoMan_XXXXXXXXXXX))
Re: Indd file created in France will not open in the US

> I have sent this to colleagues at other shops in the US and they can not open it either.

Did you first get your client's approval to do this?

I can understand wanting to adhere to a sense of client confidentiality. But your criteria instead seems to be familiarity. Would you send it to Adobe technical support? Bob is a well respected member of the Indesign community and one of these forums moderators. In an effort to serve the client, I would send the file to him without reservation, unless specifically instructed otherwise by the client.

Al

Report Abuse

Like (0)
Mr. Met
1,943 posts since
Feb 7, 2002

Currently Being Moderated

6. Feb 26, 2009 7:03 AM (in response to (MogoMan_XXXXXXXXXXX))
Re: Indd file created in France will not open in the US

What language and version of CS are we specifically talking about?

Bob is a certified ID expert. Take the time to click through his link. You can either send the file or not send it and apparently you can send it. If you really need help

Report Abuse

Like (0)

Go to original post

Choose your region

Security Contact Adobe Report piracy EULAs Permissions and trademarks Careers

Reviewed by TRUSTe: site privacy statement

Use of this website signifies your agreement to the Terms of Use and Online Privacy Policy (updated 07-14-2009).

Feb 25, 2009 8:57 AM

Indd file created in France will not open in the US

Actions

More Like This

Bookmarked By (0)