Adobe Community: InDesign - need a "Fix my Corrupted File" Upload Service

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40. (Tasos_K),

Feb 25, 2008 12:53 PM in reply to (caseyadobe)

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To Harbs, thanx a lot I ll try it.

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41. Peter Spier,

Feb 25, 2008 1:00 PM in reply to (caseyadobe)

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If you search around a bit there is a trial version you can download before you shell out big money.

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42. (Zak_Williamson),

Feb 25, 2008 1:44 PM in reply to (caseyadobe)

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Hi Tasos,

I read and responded to your mail to me before seeing your posts here. As I responded directly, I definitely want to see the file, but I don't want you to get your hopes up about the file being recovered. It's rare that I'm able to recover a file. I'll send you ftp credentials in a direct e-mail.

- Zak

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43. (Virginia_Parry),

Mar 3, 2008 2:34 PM in reply to (caseyadobe)

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Zak.. or anybody pulllease help.. I took it in stride (well..sort of) when a major section of a catalog crashed InDesign CS3 (5.0.2--monsterMac/Leopard) ! <--not just an error code... could not open again, and stayed up all last night to redesign (using a PDF I had fortunately exported)
Or is it fortunate :::?
I just attempted to open another section I had worked on the other day (and exported) and it is Error code 5, corrupted-- but does not crash the program.
I'll never meet this deadline at this rate... and my freelance job is in jeopardy.
woe is me, saylahv

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44. (Zak_Williamson),

Mar 4, 2008 12:17 PM in reply to (caseyadobe)

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Virginia, I'm sorry to hear about the corrupt files. Please send them to me. It's unlikely I can recover them, but I can usually at least give you an idea of the cause. If the files are small enough for e-mail, you can send them to me at zak@adobe.com. (You'll need to remove the .zip file extension to get the attachment through Adobe's e-mail filters.) If the files are too large for e-mail, send me a note via e-mail and I will reply with ftp site credentials.

Error 5 usually indicates a file has been truncated. If you have a hard crash (i.e. power outage, kernel panic, crash on sleep or wake from sleep, etc.) following a Save operation on the Mac, there's a Mac OS bug that can result in a truncated file. We're working with Apple to find and implement a solution either in InDesign or the OS.

We also see truncated files when file transfers or downloads are terminated prematurely.
- Zak

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45. David Creamer,

Mar 22, 2008 8:10 AM in reply to (caseyadobe)

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I realize this is a feature request, but this could help someone out of a jam...

Here is a link to a website that describes using the Markzware ID2QXP XTension to open a corrupt ID file, and then using the Markzware QXP2ID plug-in to convert it back to InDesign.

http://www.graphicstart.com/viewarticle.php?articleid=77

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46. David Dilling,

Apr 2, 2008 1:48 AM in reply to (caseyadobe)

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Hi, we at Markzware are "looking for" bad InDesign files!

If you have a corrupted InDesign document, please email to me on david AT markzware.nl. (If larger than 10 MB, please email me first for our FTP details.)

This will assist our development team and hopefully ultimately help you as well.

-David Dilling
Markzware

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47. (Davaa),

May 7, 2008 4:05 AM in reply to (caseyadobe)

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Hi David,

Will you be able to repair a corrupted file for Windows Indesign?

Davaa
g_davaa@mcaa.gov.mn

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48. David Dilling,

May 7, 2008 4:22 AM in reply to (caseyadobe)

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Hello Davaa,

Yes, we should- or I can better say; we have done so with some of the customer files that have come in thus far. Email it over or if it is too big, email me for the FTP details.

Friendly Regards,
David
Markzware

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49. (ratputin),

Jul 1, 2008 7:19 AM in reply to (caseyadobe)

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I hope this is still a viable route for possible recovery. We have just lost 3 days work in a corrupted InDesign 3 file and have no idea what happpened. Best part is that the job was complete and scheduled for press tomorrow.

Zak, if you are still there and willing, I am sending a file your way.

Kevin

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50. TommyDonovan,

Feb 27, 2012 9:31 AM in reply to (caseyadobe)

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Kevin:

Zak is indeed still here, but this is a good opportunity to let everyone know that he has passed responsibility for investigating corrupt documents on to me. Please send me any corrupt files you have along any information you think would help me reproduce the corruption.

If your file is small enough for email, you can send them directly to me. As Zak has mentioned in the past, if the files are sent as .zip attachments, youll need to remove the file extension in order to get the files through Adobes e-mail filters.

As a reminder, please continue to submit crash reports. On the Macintosh, please include your e-mail address with crash reports. Doing so will allow me to match up your document with a crash, and will give me more information to work with.

Thank you,
Tommy

Tommy Donovan
Development Project Lead
InDesign Product Family
Adobe Systems, Inc.

ADOBE NOTE: Tommy is on another project and is no longer the contact point. Please send corrupt documents or crash reports to corrupt_indesign_docs@adobe.com

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51. (Matt_Custance),

Jul 9, 2008 5:42 AM in reply to (caseyadobe)

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Hi Tommy,
I've just sent a file on to you. It's about a days worth of lovely typesetting work! I've no idea why the file is corrupted, Indesign just quit on me and just continues to quit whenever I try to reopen or recover the file.
This is the second time this has happened to me in the last month, but the first time I just got on recreating it as the deadline was too close.

If you could do anything with the file, it would save me another day of boredom

Cheers

Matt

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52. David Dilling,

Jul 9, 2008 5:58 AM in reply to (caseyadobe)

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If all else fails, we are seeing about a 95% success rate in fixing corrupted or bad InDesign files with this general method here:

http://docufix.wordpress.com/

Since we are still finalizing our FixIt Plugin to make this process simpler for you, in the mean time, we will try to fix your file for free. Just email me on david AT markzware dOT nl and I will get you the FTP details on where to upload (or just email the document if it is less than 10MB).

Friendly Regards,
David Dilling
Markzware

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53. (Matt_Custance),

Jul 10, 2008 8:00 AM in reply to (caseyadobe)

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Hi David, just to let you know if you didn't already...!

I'd already emailed the file to the markzware pr email address and Arnold kindly fixed my file after Adobe told me they were unable to recover it.

Thanks again to Markzware!

Looking forward to the final FixIt Plugin.

Matt

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54. thomas olbrich,

Jul 14, 2008 10:19 AM in reply to (caseyadobe)

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FYI: I uploaded a corrupted indesign document to the mentioned Adobe ftp server. The file name is "FaszUVerantw_Brosch_19_defekt.indd" (sorry for not zipping it).

The file crashed after an editor has done lots of tiny text changes and save actions in this 152 pages document. No objects/content was added literally spoken but changed only. The corrupted file has 124 MB wheras 114 MB before the changes/saves, means the corrupted version appears to contain 10 MB data garbadge.

Meanwhile the document was restored with the tools from Markzware.

> Looking forward to the final FixIt Plugin.
Agree.

regards,
thomas

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55. TommyDonovan,

Jul 14, 2008 5:27 PM in reply to (caseyadobe)

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Thomas:

Thank you for providing your file. My initial investigation suggests that you hit the Save As document corruption that was fixed in 5.0.2, but the corruption is a different pattern than those I've seen before for that case. I will continue looking into it and let you know definitively as soon as I can.

Tommy Donovan
InDesign Development
Adobe Systems

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56. TommyDonovan,

Jul 15, 2008 1:57 PM in reply to (caseyadobe)

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Thomas:

After further investigation, I can now conclude that your corruption was actually not caused by the Save As bug. Instead, it was caused outside of InDesign, probably by faulty hardware.

Every time InDesign writes data to the hard disk, we calculate and record a checksum for that data. When InDesign later reads that same data from the disk, it verifies that the data is good by recalculating the checksum and confirming that we get the same number.

Some of your data failed this test, which indicates that there was faulty media somewhere in your workflow. Typically, this is a bad sector on your harddisk, but it could also be a faulty thumbdrive. Occasionally, this problem can be caused by a bad file transfer or a bug in file backup software. I recommend running some disk utilities on your harddisk as a precaution.

Although I believe you have already recovered the file, I was also able to recover it by tweaking things in my development environment and then exporting the file to INX. If you'd like a copy of the INX file, please send your email address to me at tomdonov@adobe.com, and I'll reply with the INX file as an attachment.

Thanks again for sharing your document.

Tommy Donovan
InDesign Development
Adobe Systems, Inc.

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57. (Steve_at_316),

Aug 12, 2008 9:58 AM in reply to (caseyadobe)

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PDF2ID Product did not perform as advertised. It will only convert the SIMPLEST of ID documents to something that can be used. Any transparent images, multiple images over other images, many text boxes, FORGET IT! It creates a MESS!!!

I went back in forth with customer service via email,.. In the end only to be be told too bad, no refund.

DONT BUY IT!!!

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58. (tania_marino),

Aug 29, 2008 10:19 AM in reply to (caseyadobe)

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Last night, at the eleventh hour of a major project, my (Windows XP, CS2) INDD catastrophically crashed. (Luckily I had an exported PDF from a few hours earlier in the day that myself and two others worked with until the wee hours in order to meet an 11:00am deadline today.) Now Im into the post mortem and trying to figure out what happened.

I was working over a network, (as I have standardly done for 8 years now). I was in the process of placing JPGs (that I had color corrected the prior evening on my [Intel-based, Leopard] Mac [Photoshop CS3] at home), and it suddenly went down, with this error: Indesign.exe has encountered a problem and needs to close

Auto-recovery of all types failed, no one else had been able to open it since, and there is a ghosted Lock file still with it in the folder. The .INDD file itself is just over 11mb.

Also, subsequent restarting of InDesign resulted in random shutdowns of the whole program again or inability to open some docs, some of the time, but other times the same docs would open.

What is Adobes response? Is there an Adobe Tech I can go over this with, to help prevent a future occurrence, etc? Please advise, thank you.

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59. AnneMarie Concepcion,

Aug 29, 2008 11:31 AM in reply to (caseyadobe)

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There was an issue with saving/working with Photoshop files over a network with Leopard 10.5.3 that they fixed (I've heard) in 10.5.4. Other than that I don't know of any bugs.

You can delete the ghosted lock file (which is probably the reason it won't open). If you can't get to it in Explorer then try a utility that will let you view invisible files. Or you might need to unlock the lock file via right-clicking and fiddling around with Properties, that might allow you to delete it.

Re InDesign flakiness, rebuild its preferences, and go into your cache folder and delete the Recovery Data folder/files. I'm not sure where the Adobe InDesign Cache folder is in Windows ... try searching for Cache (include locked/system files).

See if any of that will help you open the document.

It sounds like a horrible random network problem to me, one that just caught you in its sights.

AM

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60. TommyDonovan,

Aug 29, 2008 12:02 PM in reply to (caseyadobe)

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Hi Tania:

Im sorry to hear about your lost work.

I suspect the network connection dropped out on you while you were editing the document. When this happens, because InDesign has lost access to the document, it will shut down in an attempt to maintain the integrity of the document. In this situation, the expectation is that a subsequent recovery will get you back to a recent version of your document. Under most circumstances, this is exactly what happens and the work is saved.

Unfortunately, we have seen occasional instances where last data InDesign has asked the OS file system to write out to disk before the network connection is lost never actually gets written out. This can result in truncated documents that are corrupted. Id be interested in taking a look at your file to confirm that this was the case for you.

You can send it to me directly at: tomdonov@adobe.com. Or, if it is a large file, you can upload it to our FTP server. Here are instructions for our FTP server:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402038

These instructions include a step that talks about creating a folder with a case number. Instead of a case number, please give the folder a unique name and then email me to let me know the files are there.

Thanks,
Tommy Donovan
Development Project Lead
InDesign Development
Adobe Systems, Inc.

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61. Peter Spier,

Aug 29, 2008 12:20 PM in reply to (caseyadobe)

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> I'm not sure where the Adobe InDesign Cache folder is in Windows

C:\Documents and Settings\[Username]\Local Settings\Application Data\Adobe\InDesign\Version 5.0\Caches\InDesign Recovery by default, but it can be moved using the application prefs, so it's not guaranteed.

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62. (tania_marino),

Aug 29, 2008 8:40 PM in reply to (caseyadobe)

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Anne-Marie, Tommy, Peter -- Thanks so much for the information. I will look into the cache suggestions when I'm at the office next week. I did pull the file to my desktop (w/o the lock file) but it still wouldn't open. One of my concerns was that InDesign just seemed to be generally buggy (?) after that, even when opening (or attempting to open) other files, or *even* just to start the program.

Another side item--the JPGs in question that were being placed when the issue occurred were also used in the cover I designed. (These were edited on my Mac at home, from the desktop, not over a network, and then ftp'd back to my office.) While I am used to large files sizes for PSD docs, usually in the high 200MB, this cover is 400,300KB, which is on the excessive side. Typically I would reduce the file size of the JPGs (each were ~4.5MB) to use in the .INDD, but as I was already close to my deadline, I was just dropping them in to get the production done. I'm just curious if there's any connection, perhaps the outside chance something is up with these image files...?

Thanks again, I'll be sending the InDesign file to Tommy for analysis.

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63. (uoha),

Sep 7, 2008 8:04 AM in reply to (caseyadobe)

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Thanks Matt!
It was very thoughtful of you Bring it up!
Great memory):-

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64. (Neil_Griffith),

Sep 12, 2008 11:45 AM in reply to (caseyadobe)

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Hi there,

I have an Indesign CS3 file of a manual that I absolutely need, but it keeps causing Indesign to quit when I try to open it. Can anyone work a bit of magic to some how repair the file?

Regards,

Neil Griffith

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65. TommyDonovan,

Sep 12, 2008 12:56 PM in reply to (caseyadobe)

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Hi Neil:

I dont know if Ill be able to open it, but Id like to take a look to see what may have gone wrong.

Please upload it to our FTP server. Here are instructions for doing so:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402038

The instructions mention creating a folder with a case number. Instead, please create a uniquely named folder and then email me when youve uploaded it: tomdonov@adobe.com.

Thanks,
Tommy Donovan
InDesign Development
Adobe Systems, Inc

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66. (Jennifer_Hernandez),

Calculating status...

Sep 25, 2008 8:20 AM in reply to (caseyadobe)

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Hi,
I have an InDesign CS3 file that will not open. It says that the file is "damaged and cannot be recovered (Error code:5 ). Any ideas on how to get around this?

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67. (Jennifer_Hernandez),

Sep 25, 2008 10:06 AM in reply to (caseyadobe)

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Ok, they emailed me the file again, this time not zipped and it opened fine in InDesign. Problem solved.

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68. Nini Tjäder,

Sep 25, 2008 2:00 PM in reply to (caseyadobe)

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Jennifer - This is the feature request forum, not the forum for asking questions. You are in the wrong forum.

But, if ID says the file is damaged and cannot be recovered you better start looking for an older backup (if you have one) or to recreate the file from scratch.

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69. TommyDonovan,

Sep 25, 2008 6:57 PM in reply to (caseyadobe)

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Hi Jennifer:

I'd be interested in taking a look at your file to try to determine what may have gone wrong.

If your file is small enough for email, you can send it directly to me (tomdonov@adobe.com).

For larger files, you can upload them to our customer support FTP server. Here are instructions for doing so:
http://www.adobe.com/go/kb402038

When using the FTP site, please create a folder with distinguishing name, transfer your files to that folder, and then send me an email to let me know the files are there for me to take a look at.

Thank you,
Tommy Donovan
Development Project Lead
InDesign Product Family
Adobe Systems, Inc.
tomdonov@adobe.com

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70. David Dilling,

Sep 26, 2008 12:21 AM in reply to (caseyadobe)

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Hello Jennifer,

Actually, we may be able to recover that file...

http://markzware.com/blogs/bad_corruptedadobe_indesign_docs/2008/09/15 /

Video Proof...
Fixing bad Adobe InDesign Files- an update!
http://uk.youtube.com/watch?v=QNncZIR6Jx0

Friendly Regards,
David Dilling
Markzware

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71. (Amy_O\'Neil),

Oct 7, 2008 9:05 AM in reply to (caseyadobe)

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Tommy,

I have a file that is giving me a "File is damaged (Error Code: 4)" May I send this file to you to look at?

This is the second time a student of mine has had a file crash and not be able to be recovered on this specific machine. It is part of her final project (due next week!)

Please let me know
Thanks

Amy O.

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72. TommyDonovan,

Oct 7, 2008 10:25 AM in reply to (caseyadobe)

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Hi Amy:

Yes, I'd like to look at your file.

You can send it to me directly at: tomdonov@adobe.com. Or, if it is a large file, you can upload it to our FTP server. Here are instructions for our FTP server:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402038

These instructions include a step that talks about creating a folder with a case number. Instead of a case number, please give the folder a unique name and then email me to let me know the files are there.

Thanks,
Tommy Donovan
Development Project Lead
InDesign Development
Adobe Systems, Inc.

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73. (BigRaynSD),

Oct 13, 2008 2:35 PM in reply to (caseyadobe)

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I have a indd file thats corrupted and needs fixing.
How do I uploade it since its too big to email?

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74. TommyDonovan,

Oct 13, 2008 4:53 PM in reply to (caseyadobe)

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BigRaynSD:

Please can upload your INDD to our FTP server and then email me at: tomdonov@adobe.com. It is rare that I can fix a file, but we collect as many corrupt documents as possible to try to determine how it may have happened.

Here are instructions for our FTP server:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402038

These instructions include a step that talks about creating a folder with a case number. Instead of a case number, please give the folder a unique name and then email me to let me know the files are there.

Thanks,
Tommy Donovan
Development Project Lead
InDesign Development
Adobe Systems, Inc.

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75. (Bee1),

Nov 3, 2008 10:19 AM in reply to (caseyadobe)

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Tommy,
I also have one of those files with the same error. I'd like to know if I can send you the file so you can have a look at it and see if it's repairable.
Thanks.

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76. TommyDonovan,

Nov 4, 2008 10:14 AM in reply to (caseyadobe)

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Hi Bee1:

You can send your file directly to me at: tomdonov@adobe.com.

If it is large, you can also upload it to our FTP server and let me know it's there. Here are instructions for doing so:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402038

These instructions include a step to create a folder with a case number. Instead, please just use a unique name for the folder and let me know what you've used.

Thanks,
Tommy Donovan
InDesign Development
Adobe Systems, Inc.

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77. (Jamie_Whitehurst),

Nov 13, 2008 10:12 AM in reply to (caseyadobe)

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I have an indesign document that will not open. I really need it to work and dont have much time to redo it. If you could help me that would be wonderful.

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78. (Juro_Berko),

Dec 2, 2008 7:58 AM in reply to (caseyadobe)

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Hi Tommy

I have a damaged InDesign file (CS2) that causes InDesign to crash by opening it. Could you please help me with that?

Thank you.

juro

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79. (Ben_Bernard),

Dec 18, 2008 4:39 PM in reply to (caseyadobe)

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A student in our department has a CS3 InDesign file that returns the
following error messages:

- Error encountered while reading JPEG image. Image may be damaged or incompatible. Resave the image with different settings and try again.

- Could not complete your request because of a database error. The file "NDSUProjectBook.indd" is damaged. (Error code: 6).

- Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover unsaved InDesign documents.

Restarting InDesign and choosing automatic recovery leads to the same
chain of error messages above and an application crash.

The offending file has been copied to:
ftp://ftp-sj.adobe.com/NDSUProjectBook.indd

Thanks!
--
Ben Bernard
Computer Services Specialist
Department of Architecture & Landscape Architecture
North Dakota State University

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Oct 18, 2007 6:54 AM

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