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InDesign CS3 crashes upon launch

May 4, 2007 4:19 AM

Other applications in CS3 launch fine. Anyone else have this problem?

(Windows XP Media Center Edition)
 
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  • Currently Being Moderated
    May 4, 2007 10:00 AM   in reply to (A._Hole)
    You need to give a lot more detail.

    How far does it get? Any error message?
     
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  • Currently Being Moderated
    May 6, 2007 4:58 PM   in reply to (A._Hole)
    I have the same problem. InDesign gives me the "this program as encountered an unexpected error" when it reaches the "executing startup services" stage of the launch process. I have already repaired the installation, uninstalled and reinstalled, and cleaned out all temporary files. All other CS3 programs work without a problem, but InDesign has never launched. All CS2 programs worked on the system without a problem.

    Windows XP - with all service packs and updates
     
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  • Currently Being Moderated
    May 6, 2007 7:51 PM   in reply to (A._Hole)
    If it's the first time you're launching InDesign CS3 or Illustrator CS3, note that it will crash on launch if your selected default printer is not currently available. (A bug just identified late on Friday.)

    Let us know if this was your problem.

    Regards,

    T
     
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  • Currently Being Moderated
    May 7, 2007 2:13 PM   in reply to (A._Hole)
    I had this problem as well, and the default printer bug was it!

    A pretty serious bug, for a final release! I don't even have a printer at home, so by default I have the Print Spooler service disabled.

    I was all set to send CS3 back to Adobe and get a refund!

    I had to install a virtual printer (and run the Print Spooler service) to get it to work.

    Any news on a patch for this bug?

    Cheers!
     
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    May 22, 2007 6:13 AM   in reply to (A._Hole)
    I'm having the same problem, but the printer default is not the issue.

    I've run all updates, and I've uninstalled and re-installed several times.

    It installed fine on another computer. Any way to track down the conflict?
     
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  • Currently Being Moderated
    May 23, 2007 4:03 AM   in reply to (A._Hole)
    I'm having the same problem.
    InDesign hangs on "Starting up Service Registry"
    All other CS3 programs works.
    I've installed 2 different printers.
    I've installed on 2 simular computers.
     
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  • Currently Being Moderated
    May 23, 2007 4:30 AM   in reply to (A._Hole)
    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=328886

    You might also try deleting the adobefnt*.lst files.

    Peter
     
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    May 23, 2007 5:05 AM   in reply to (A._Hole)
    -> Peter

    Deleting all adobefnt*.lst files on harddrive did not do the job.

    /Asger.
     
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  • Currently Being Moderated
    May 23, 2007 5:10 AM   in reply to (A._Hole)
    Did you look at the KB techdoc?
     
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    May 23, 2007 5:32 AM   in reply to (A._Hole)
    Yes i have done all regarding InDesign on Windows XP computers.

    /Asger.
     
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    May 23, 2007 6:52 AM   in reply to (A._Hole)
    Deleting those files did not work for me.
     
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    May 23, 2007 10:06 AM   in reply to (A._Hole)
    My startup problem was not a result of the printer error either. I uninstalled, reinstalled and repaired my installation countless times, with the printers on and off. I cleaned the registry as well as the temp files, but still no success.

    Then I installed Perfectdisk RX Suite, ran the basic scans, and was shocked when In Design CS3 started right up!! The Perfectdisk program was a trial program which I then uninstalled after a couple of weeks, and found that InDesign would not start - the error came when the program was almost finished installing - the interface was on the screen, then it would report an error and shut down.
    I reinstalled the Perfectdisk RX Suite program, and InDesign started up without a problem!!

    No, I do not understand this...but InDesign is working for now.
     
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  • Currently Being Moderated
    May 23, 2007 11:26 AM   in reply to (A._Hole)
    Hi James

    Installing and running Perfectdisk RX Suite did not solve the problem.

    /Asger.
     
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  • Currently Being Moderated
    May 24, 2007 12:20 AM   in reply to (A._Hole)
    Problem solved if you do this

    Delete this folder

    %programfiles%\Common Files\Adobe\SING

    --
    Mark
     
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  • Currently Being Moderated
    May 24, 2007 12:52 AM   in reply to (A._Hole)
    -> Mark

    You the man!

    I works!

    Do you know what the Sing folder contains eg. what it is used for?

    /Asger
     
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  • Currently Being Moderated
    May 26, 2007 2:13 PM   in reply to (A._Hole)
    SING is a technology for dynamically adding glyphs to fonts as needed. The CS2/CS3 version only works with East Asian fonts in InDesign (and only CID-keyed OpenType CFF at that). So, if you are unlikely to be working with East Asian documents, you could safely delete it.

    Is anything else interesting about your installation? Are there non-ASCII characters in the SING folder path? What language version of InDesign are you running? What language version of Windows?

    Regards,

    T
     
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    May 31, 2007 3:12 AM   in reply to (A._Hole)
    My printer works fine, and the indesign hang opon start. "Starting up Service Registry"

    What should I do...

    "Solved the problem, just remove the SING plugin..."
     
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    Jun 11, 2007 2:36 AM   in reply to (A._Hole)
    Renaming the SING folder to SING.bak made it start for me as well.

    I'm running a Danish version of XP SP2 and common files is named "Fælles filer" on it.
     
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    Jun 12, 2007 3:30 AM   in reply to (A._Hole)
    I had the same problem and got the following from Adobe:

    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331906.

    Michael
     
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    Jul 5, 2007 3:44 PM   in reply to (A._Hole)
     
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    Jul 11, 2007 7:52 AM   in reply to (A._Hole)
    I been having the same problem it crashing at Executing Startup Services.

    i tryed to rename SING.framework and even just temp trash it and then my indesign doesnt even get the crash msg it just acts like it wasnt even opened

    anyone know whats wrong?
     
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    Jul 17, 2007 12:46 PM   in reply to (A._Hole)
    I just gave R/W permissions to the /Library/Application Support/Adobe/SING folder and that fixed my issues. Or you could remove it I guess but I would rather set permissions first....probably just one file that needs r/w or something.

    -Dan
     
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    Jul 23, 2007 8:15 AM   in reply to (A._Hole)
    Hi All,
    I just renamed "C:\Documents and Settings\mshorter\Application Data\Adobe\InDesign\Version 5.0\InDesign Defaults" to "OLD InDesign Defaults" and all started just fine. I had to reinstall after I tried to open an InDesign CS 1 Library and Indy CS3 blew up :( It was nice that it happened on Friday afternoon at 3.30pm with a 4.00pm deadline! Thank God I still had Indy CS 1 installed!

    I hope that helps someone,
    Mark
     
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    Jul 23, 2007 9:51 AM   in reply to (A._Hole)
    HI...
    I have indesign 4.0 CS2, and when i try to launch it i see message "indesign.exe encoutered a problem and need to be closed. bla bla...".
    Nothing is helping, from what is written above, nothing in adobe forums..

    such files like SING do not exsist at all.. :(

    Andre
     
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    Jul 24, 2007 4:38 PM   in reply to (A._Hole)
    Allright,wo get the same problem.

    http://www.adobeforums.com/cgi-bin/webx/.3bc48576/0

    Windows report agm.dll error when starting Indesign CS3. Seems there is a bug with agm.dll (adobe graphics manager?).

    I try 3 PCs. They all report error.

    CPU: AMD 3200+, Intel PIII, VIA C3

    RAM: more than 1GB

    OS: WindowsXP SP2
     
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    Dec 11, 2007 2:35 AM   in reply to (A._Hole)
    i am using Indesign CS2 for the first time. I open the file i wish to use and the loading screen appears and runs through fine. Once i have the document on screen though i go to click on any of the tools, or even the screen and it just freezes. anybody got any clues? I'm not an IT expert or anything so am stumped. If it helps this is the error i get:
    Problem Event Name: AppHangB1
    Application Name: InDesign.exe
    Application Version: 4.0.0.421
    Application Timestamp: 424e0829
    Hang Signature: fa46
    Hang Type: 0
     
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  • Currently Being Moderated
    Dec 11, 2007 4:55 AM   in reply to (A._Hole)
    Andy,

    You need to update to the most recent patch, version 4.0.5, build 688. It's available on the downloads page.

    Peter
     
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  • Currently Being Moderated
    Dec 29, 2007 8:10 AM   in reply to (A._Hole)
    Hi all. I'm getting the same error as well. In my case it crashes when it reaches "Loading plug-in modules" (or something like that, I'm using a Norwegian copy).

    I'm using the latest 30-day trial downloaded from adobe.com on Windows XP SP2.

    Would be glad to know if anyone has figured out a solutoon - none of the above did the trick for me.
     
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  • Currently Being Moderated
    Jan 24, 2008 3:39 AM   in reply to (A._Hole)
    InDesign CS3 crashes upon launch - solution
    you dont have 2 del anithing !!!

    go to "run" type "services.msc"
    find print spooler and change it to auto.
    than start the service menualy (jest to save time of restart)
    and run indesign

    have fun
     
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  • Currently Being Moderated
    Feb 25, 2008 7:59 PM   in reply to (A._Hole)
    I need help. When I try to open (for the first time) CS3 I get the error program has stopped working. What should I do?
     
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  • Currently Being Moderated
    Mar 11, 2008 2:16 PM   in reply to (A._Hole)
    Mark/ Cadesign IT is the ****!

    Removing Root/Library/Application Support/ Adobe/ SING [on a mac] Fixed everything.

    Cheers!

    (this was after running Adobe's script, reinstalling, etc. to no avail)
     
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  • Currently Being Moderated
    May 2, 2008 10:41 PM   in reply to (A._Hole)
    had this problem as well, and the default printer was the cause - turned my printer on and switched it on and the damn thing started fine !

    I'd deleted all the sing files - downloaded the latest updates did everything - nothing worked till I turned on my printer !

    Best od luck and thanks to all the folks who have contributed to this forum !!

    peace
     
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  • Currently Being Moderated
    May 7, 2008 3:35 AM   in reply to (A._Hole)
    I'm having a problem while working on in the Indesign CS2.'inDesign.exe has encountered a problem and needs to close. We are sorry for the inconvenience. bla bla.

    When I open the software again, it will start and then will display same think and closes down. (probably it tries to recover the previous unsaved file)

    Then I open again it will be open with a display message "Adobe Indesign automatic recovery failed the last time it tried to open the document "Untitled" bla bla

    Does anyone have a solution for this problem?

    Davaa
     
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    May 7, 2008 4:02 AM   in reply to (A._Hole)
    Davaa,<br /><br />First, "bla bla" isn't too helpful, even with standard error messages. I suspect this one asked if you wanted to try to recover again or delete the recovery data. Since recovery isn't working, you need to delete the data.<br /><br />You can do this manually if necessary, by going to the folder at \Documents and Settings\<User Name>\Application Data\Adobe\InDesign\Version 4.0\InDesign Recovery and deleting anything you find there. That should allow you to restart InDesign, but it won't recover your unsaved file. Since it is listed in the error as "Untitled" there will be no file anywhere else on your system for you to access to attempt to recover that work (unless of course you actually DID save the file as Untitled) so that work will be gone forever.<br /><br />This kind of problem is often related to either a bad font or bad graphic file that you placed, very often in .eps format, which might give you a clue about where the problem originated.<br /><br />Peter
     
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    May 7, 2008 5:12 AM   in reply to (A._Hole)
    Peter,

    Thank you very much for your kind advises.
    Yes, that file has several .ptt drawings.
    May be that is the problem.
    What is the best way to include drawings into the CS2.

    Davaa
     
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    May 7, 2008 5:25 AM   in reply to (A._Hole)
    If by .ptt you mean PowerPoint, save them as PDF if you can, then place those. You can also try moving them through Illustrator and saving as .AI. I don't use PowerPoint, so I don't know all the ins and outs.

    Peter
     
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    May 7, 2008 5:41 AM   in reply to Peter Spier
    According to whatextension.com .ptt is a BioWare Aurora Engine blueprint or a MapPoint Template (in graphics terms). Either way, or even if it is a typo for .ppt, the drawings are in there, so have been accepted by InDesign for placement and should therefore not trip it up when opening the document.

    Was this document made in CS2 using this copy of InDesign?

    k
     
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  • Currently Being Moderated
    May 7, 2008 11:43 PM   in reply to (A._Hole)
    My corrupted file was kindly repaired by David Dilling
    Markzware Europe.

    Thank you very much David.

    Davaa
     
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    May 8, 2008 2:33 AM   in reply to (Davaa)
    So did you find out what was wrong with it?

    k
     
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