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Cannot install Photoshop CS3 - Installer just dissappeared

Apr 21, 2007 2:04 AM

  Latest reply: Knecker, Apr 10, 2010 12:02 PM
Replies 1 2 3 4 5 Previous Next
  • Currently Being Moderated
    Apr 28, 2007 2:01 PM   in reply to (Chayuth_Pirotesak)
    Same story as Nick, I'm afraid.
     
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    Apr 28, 2007 3:14 PM   in reply to (Chayuth_Pirotesak)
    Me, too.
     
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    Apr 28, 2007 6:05 PM   in reply to (Chayuth_Pirotesak)
    me... um 4. firefox.
     
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    Apr 28, 2007 11:09 PM   in reply to (Chayuth_Pirotesak)
    Thats it! I'm getting out the chickens and the paint!
     
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    Apr 29, 2007 9:42 AM   in reply to (Chayuth_Pirotesak)
     
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    Apr 29, 2007 1:30 PM   in reply to (Chayuth_Pirotesak)
    So far and hours later I have tried all suggestions without a good install. Symptoms are after 20 plus minutes of install time I get a screen that says: Successfully installed 1 component (shared components), errors: 2 components 'X' Adobe Photoshop CS3 (component install failed), 'X' Shared Components (component install failed)....

    Adobe Bridge CS3 executes from the folder C:\program files\Adobe\Adobe Bridge CS3 as does Adobe Stock Photos. There is no folder for Adobe Photoshop CS3.....

    Background: Win XP Prof SP2 with latest upgrades, set IE as default, have Adobe CS3 upgrade with already installed: Adobe CS2, Adobe Elements 4, Photoshop Album, Adobe Reader 8.0

    I do not want to reformat and reinstall Win XP Prof and all my other programs -- we are talking days.
     
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    Apr 29, 2007 1:48 PM   in reply to (Chayuth_Pirotesak)
    Nor should you have to Ken. Im sorry but to charge people over 500$ for a program.. ONE PROGRAM.. then tell them in order to use that program they have to completely wipe out their system, which most people dont know how to do so they would have to hire a tech to do that. More money out of thier pocket. When people start demanding refunds, contacting credit card companies and the sales decline because of all the problems, it will get figured out. Give it a few weeks. Thats what Im doing.
     
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    Apr 29, 2007 1:55 PM   in reply to (Chayuth_Pirotesak)
    To add to the confusion: I have two computers, both set up with XP and CS2. My newer computer with more programs will not install the CS3 upgrade. Same problem as many of you have talked about. My older one, with fewer programs installs theCS3 upgrade perfectly. My son the computer genious can't figure it out at all. We tried almost everything listed here. Uninstalled the virus protection and firewall, uninstalled IE 7, cleaned the registry after the first attempt failed. Prayed to the computer god in the sky, no luck. guess I'll call Adobe again Monday and try a different tech then the one that suggested I need to re-install my operating system.
     
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  • Currently Being Moderated
    Apr 29, 2007 11:11 PM   in reply to (Chayuth_Pirotesak)
    Maybe this works for some people:
    Rowan Wittels, "If Creative Suite 3 Design Premium installation on Vista Ultimate exits as it starts, read here." #, 24 Apr 2007 1:20 pm

    I just don't get why installer is so "bad"! If it some give a error it would be more easy to locate the problem. But instead of it, it just closes.
     
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  • Currently Being Moderated
    Apr 29, 2007 11:24 PM   in reply to (Chayuth_Pirotesak)
    following my other post about the fix in vista.

    in vista 64bit their are two copies of jscript.dll a 32bit and 64bit to install please start both.

    the 32bit jscript is in folder system32 and the other 64bit is found in folder SysWow64.

    You can click and drag them on to the file regsvr32 which will start them.

    OK for those who still don't understand just ask for help from me, and I could make a video clip for you or something?
     
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  • Currently Being Moderated
    Apr 30, 2007 6:40 PM   in reply to (Chayuth_Pirotesak)
    What new clean up tools? Did they release something in the last few days?
    Phillip: Not everyone is on Vista and this solution doesnt work for EVERYONE who is on it. It isnt an abosolute solution.
     
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    Apr 30, 2007 11:02 PM   in reply to (Chayuth_Pirotesak)
    Would you all like to to find the solution for Windows XP problems with CS3, if so give me the weekend to sort it. How I fix problems is easy think of it like a puzzle and you need to find the missing peice, to do this you first find where the problem is happening, then look at why it's happening by looking at the source code of the application then you will see the problem. So if you can't do this I will setup a XP machine and sort it for you. p.s. I may have to make a little patch or something if this Adobe's fault with XP and I will make a exe file which you run on your machine to fix it?

    Then Adobe should pay me :) !!!

    Philip.
     
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  • Currently Being Moderated
    May 1, 2007 2:50 AM   in reply to (Chayuth_Pirotesak)
    what a great idea philip!!! whoo hoo!
     
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    May 1, 2007 3:44 AM   in reply to (Chayuth_Pirotesak)
    Pure genius.
     
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    May 1, 2007 4:28 AM   in reply to (Chayuth_Pirotesak)
    Have at it, Big Phil!
     
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  • Currently Being Moderated
    May 1, 2007 5:43 AM   in reply to (Chayuth_Pirotesak)
    You're way too freakin' awesome, Philip!
     
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  • Currently Being Moderated
    May 1, 2007 6:04 AM   in reply to (Chayuth_Pirotesak)
    We're not worthy
     
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  • Currently Being Moderated
    May 1, 2007 6:17 AM   in reply to (Chayuth_Pirotesak)
    see video http://cromerhigh.org/cs3.avi i made may help??? wait until wkend. I know its dreamweaver (all i have at work) but uses same installer as photoshop. This will prob not fix your problems though, (just might)???
     
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  • Currently Being Moderated
    May 1, 2007 7:49 AM   in reply to (Chayuth_Pirotesak)
    Background:
    It took me a few hours to roughly figure out what happens on my
    system and till now I'm still not absolutely sure why the error appears, but
    certainly Javascript, IE and the Adobe installer are involved.
    To be more specific: The installer quits with an exception
    when javascript tries to open "window.external.ANYMETHOD".
    Since the problem is NOT SOLVED and only BYPASSED in the follwing steps you might
    want to wait for a better solution from Adobe itself (RECOMMENDED),
    but with this way I got all products installed and removed again.

    0. This workaround is only tested on Windows XP SP2 with Adobe CS3 Design Premium.
    To fully complete the next steps be sure you have some experience in handling a
    text editor and the Windows Explorer.

    1. Start the Setup as usual and let it copy over a few files
    and than - after a short popup - let him disappear. There shouldn't be
    any other errors except the described above, otherwise you have to deal
    with these first (eg. run the cleanup script, if the setup complains
    about an allready running installation etc).

    2. Now open up your Windows Explorer and go to
    [C]/:/\[Program Files]\[Common Files]\Adobe\Installers\c14ac4070fd9614ffe63f4bb533db2c\resources\com mon\scripts
    ( "[]" Depending on your installation and language).
    Alternatively you can press [WinKey]+R and type in:
    "%CommonProgramFiles%\Adobe\Installers\c14ac4070fd9614ffe63f4bb533db2c \resources\common\scripts"

    3. Locate a file called "ContainerProxy.js" in the opened Window and
    open it with a text editor of your choice (notepad will be adequate).
    Right click on the file -> Open with -> Notepad.

    4. Go to line 1102 or simply search for
    "jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));"
    and replace this line with
    "jsonObj = _jsonToObject(SetSessionInitialized(initValue));"

    5. Save the file by pressing [Strg]+S or use the menu:
    Menu -> File Save.

    6. Startup up the installation process again and this time the
    installer shouldn't quit and hopefully you will be able to install.

    You can simply undo any changes by removing the Adobes "Installers" folder
    [C]:\[Program Files]\[Common Files]\Adobe\Installers
    and run the Setup again or replace the line in Step 4 with
    the original one.
    "jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));"

    If I get some time I will further examine how to reproduce and solve
    the problem.

    HTH
    gorodek
     
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  • Currently Being Moderated
    May 1, 2007 9:23 AM   in reply to (Chayuth_Pirotesak)
    I dont even have this folder :( I did alter the JS straight off the DVD tho after I had copied it to the HD and that didnt work either.
     
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  • Currently Being Moderated
    May 1, 2007 8:35 PM   in reply to (Chayuth_Pirotesak)
    Yesss! It works for me!!!
    (Vista Ultimate, Adobe Photoshop CS3 Extended).
    Thanks, Gorodek
     
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  • Currently Being Moderated
    May 2, 2007 12:36 AM   in reply to (Chayuth_Pirotesak)
    Good work!

    But not a solution for the artists and photographers who don't want to look under the hood!

    Talk to Adobe Support there is no charge for dealing with installation problems.
     
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  • Currently Being Moderated
    May 2, 2007 1:23 AM   in reply to (Chayuth_Pirotesak)
    Gorodek's EASY "solution" worked for me (with WinXP). Thank you!!!

    I skipped step 2 as instead of "...c14ac407..." in the middle of the string I had "...719d6...". So, I simply did a search for "ContainerProxy.js", found the file and edited it accordingly.

    I have a couple of questions...

    1. Will keeping the newly edited ContainerProxy.js file as is affect any other (Adobe) programs?

    2. What happens if I restore the ContainerProxy.js file to its original state, now that CS3 is installed and operating correctly?

    I'm just trying to figure out what potential drawbacks, if any, that this patch may have...
     
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  • Currently Being Moderated
    May 2, 2007 4:57 PM   in reply to (Chayuth_Pirotesak)
    Gorodek's "solution" worked for me (with WinXP Pro SP2).

    Thanks a million !!! I had been at this with a vengence since April 17, trying all sorts of goofy guesses from Adobe Support team. Short of Format C; (not an option) but doing everything else including wiping out 1/2 dozen Adobe programs clean, nothing worked.
    Gorodek's solution is quick, simple and worked as it should.

    SHAME ON YOU ADOBE FOR RELEASING SUCH POORLY CONSTRUCTED INSTALLER.

    ---Gorodek, if you are ever passing thru AZ, dinner is on me.
     
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  • Currently Being Moderated
    May 3, 2007 7:38 AM   in reply to (Chayuth_Pirotesak)
    GORODEK YOU ARE THE MAN! I finally got around to fiddleling with every thing again and found the folder did what you said and it WORKED!
     
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  • Currently Being Moderated
    May 3, 2007 7:53 AM   in reply to (Chayuth_Pirotesak)
    Thank God for Gorodek!!! After a week or so of seething hatred for trying to install CS3, finally something that worked!
     
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  • Currently Being Moderated
    May 3, 2007 8:07 AM   in reply to (Chayuth_Pirotesak)
    This certainly looks like a solution for when the installer just dies at the start. I wonder if it will work for others, for those where the installer runs but only puts on parts rather than the whole, or where setup says the installer is 'corrupt', etc. Worth a try in any event!!!!!

    Gorodek deserves a medal in any case.
     
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  • Currently Being Moderated
    May 3, 2007 8:29 AM   in reply to (Chayuth_Pirotesak)
    Now, if he could figure out what to adujust with the DW and Flash installs Id offer to give him a child. *smirks* Yea, every single CS3 installer I have is doing the same crap. *sighs*
     
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  • Currently Being Moderated
    May 3, 2007 8:42 AM   in reply to (Chayuth_Pirotesak)
    There is no difference what installer you use - CS3 Web Premium, CS3 Design Premium, Photoshop Extended or Dreamweaver.

    Just find another installer folder (for example look folder creation date)
    [C]:\[Program Files]\[Common Files]\Adobe\Installers\XXXXXXXXXXXXXXXXX\resources\common\scripts
    and make same changes in ContainerProxy.js.

    Thats all.
     
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  • Currently Being Moderated
    May 3, 2007 8:54 AM   in reply to (Chayuth_Pirotesak)
    I'm afraid I haven't waded through all the previous posts to see if my point has been raised already but just wanted to say that I could not install PSCS3 or Dreamweaver CS3 on a Vista Ultimate machine - the setup window disappeared - until an Adobe Tech told me to try -

    1. Create a new Administrator
    2. Install the program
    3. Get rid of the new Administrator.

    This worked for me on both programs.

    David
     
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  • Currently Being Moderated
    May 3, 2007 10:08 AM   in reply to (Chayuth_Pirotesak)
    Nope Six666 even after the js editing I still get the same thing.
     
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  • Currently Being Moderated
    May 3, 2007 10:23 AM   in reply to (Chayuth_Pirotesak)
    After you have made changes in ContainerProxy.js You must run installer Setup.exe in Adobe\Installers\XXXXXXXXXXXXXXXXX folder.
     
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  • Currently Being Moderated
    May 3, 2007 10:31 AM   in reply to (Chayuth_Pirotesak)
    No go. Nothing even starts up with that. God this is getting so irritating. Thank you for helping tho. I really do appriciate it. I got so happy when I got Photoshop to install lol.
     
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  • Currently Being Moderated
    May 3, 2007 10:36 AM   in reply to (Chayuth_Pirotesak)
    Alright, now Im getting an error that says "Sessions has dependancies that cannot be satisfied" Blech.. what next...
     
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  • Currently Being Moderated
    May 3, 2007 10:40 AM   in reply to (Chayuth_Pirotesak)
    Lets see again.

    1. Start the (Photoshop Extended) Setup as usual and let him disappear.
    2. Now You have \Adobe\Installers\XXXXXXXXXXXXXX\resources\common\scripts folder
    in which you make changes (ContainerProxy.js).
    3. Then You run again Setup.exe in \Adobe\Installers\XXXXXXXXXXXXXX and make installation to end.
    4. Now start the DreamWeaver Setup and let him disappear.
    5. Now you have new folder \Adobe\Installers\YYYYYYYYYYYYYYY\resources\common\scripts.
    6. Make changes in ContainerProxy.js and run Setup.exe in \Adobe\Installers\YYYYYYYYYYYYYYY folder.
     
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  • Currently Being Moderated
    May 3, 2007 12:27 PM   in reply to (Chayuth_Pirotesak)
    Its not working for me hun.. sorry :( One odd thing I noticed is I'm getting two new install folders instead of one. One had the setup.exe and payloads folder and the other has the rest in it.
     
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    May 3, 2007 3:24 PM   in reply to (Chayuth_Pirotesak)
    Nevermind, I got it! :)
     
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  • Currently Being Moderated
    May 3, 2007 4:10 PM   in reply to (Chayuth_Pirotesak)
    Hey Guys, I think i solved it!!
    All you 've got to do is to install "WindowsInstaller-KB893803-v2-x86.exe"

    1.Try to install Dreamweaver for the first time (it stops in initiliazing...)
    2.Open your "Doccuments" (from the Desktop)
    3.In there you will find a folder named "Downloaded Installations"
    4.In the folder ".\Downloaded Installations\Adobe Dreamweaver CS3\redist" you will find the "WindowsInstaller-KB893803-v2-x86.exe"
    5.Install it!!!!!("WindowsInstaller-KB893803-v2-x86.exe")
    6. You have to reboot in order to complete the above installation
    7. Now you should install Dreamweaver just fine!

    :)
     
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  • Currently Being Moderated
    May 4, 2007 11:34 AM   in reply to (Chayuth_Pirotesak)
    I have wasted a lot of time today trying to install CS3. I had previously been using the beta version but had uninstalled that several days ago using Add/Remove programs in Windows XP. The problem is exactly the same as described by Ken Morris in message #45 (and my computer set up is virtually identical to his). I don't mind doing simple things like disabling virus protection or copying files to my hard drive if this will solve the problem, but I don't see why I should have to do anything more complicated than this when I have paid so much for the software. I haven't contacted Adobe yet but am wondering whether Ken (or anyone else) has a simple solution (seems unlikely in view of the other postings in this thread)
     
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