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Update to 11.01 failed twice

Feb 26, 2009 2:01 AM

Hi,
I just tried to update to 11.01. PS was open the first time, but was closed after the download started the second time. Only my email app-Eudora was open both times.

What now?

Thanks,

540 Views 17 Replies Latest reply: Matthew Laun, Mar 26, 2009 9:50 AM

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1. D Fosse-QDEaQ1,

Feb 26, 2009 2:46 AM in reply to mogur2

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Did you use the updater in PS?

Go to adobe.com > downloads > updates and pick up the .zip file. Save it and unzip it, and in the resulting folder is, among other things, a Setup.exe. Run that.

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2. brian1208,

Feb 26, 2009 2:50 AM in reply to mogur2

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I've been having the same problem, tried it via the CS4 updater and via download then install. Each time I just get the mesaage "update failed to install"

this is the sum of 6 attempts, yesterday evening and today, fresh installs each time (after wiping the previous attempt)

My CS4 updater no longer shows an update available but is also still showing that I still have v11.0

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3. (Anshum_Arora),

Feb 26, 2009 3:38 AM in reply to mogur2

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Mogur203 - What error message are you observing and on which operating system ? Close Photoshop while downloading and then try to install again.

Also confirm if updates posted on Adobe.com > downloads > updates work for you.

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4. (Anshum_Arora),

Feb 26, 2009 3:53 AM in reply to mogur2

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Hi Brian,

Your both attempts of installing via updates and downloading from adobe.com failed ?

Please send the logs from following location

C:\Documents and Settings\"User name"\Local Settings\Application Data\Adobe\Updater6\aum

and

C:\Program Files\Common Files\Adobe\Installers\Adobe Photoshop CS4 log file.

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5. (Anshum),

Feb 26, 2009 5:58 AM in reply to mogur2

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Brian , send the logs at anshum@adobe.com

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6. brian1208,

Feb 26, 2009 6:12 AM in reply to mogur2

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Win Vista Home Premium, CS4 + all other progs were closed when trying either via Adobe updater or via download and manual install.

Previous updates have worked.

System info:

Adobe Photoshop Version: 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Operating System: Windows Vista 32-bit
Version: 6.0 Service Pack 1
System architecture: Intel CPU Family:6, Model:15, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 2
Processor speed: 2200 MHz
Video Card: ATI Radeon HD 2400
Video Mode: 1680 x 1050 x 4294967296 colors
Video Card Driver: atidxx32.dll,atidxx64,atiumdag.dll,atiumdva.cap,atiumd64,atiumd6a,ati tmm64
Driver Version: 7.01.01.821
Built-in memory: 3070 MB
Free memory: 2032 MB
Memory available to Photoshop: 1659 MB
Memory used by Photoshop: 59 %
Image cache levels: 6
Serial number: [deleted by forum host]
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS4\
Temporary file path: C:\Users\Brian\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 290.6G, 179.6G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS4\Plug-ins\
Additional Plug-ins folder: not set

The only error message I am seeing is "installation failed"

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7. Bart Cross,

Feb 26, 2009 6:37 AM in reply to mogur2

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Somebody kill his serial number!

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8. Bob Levine,

Feb 26, 2009 6:49 AM in reply to mogur2

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At your service!

Bob

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9. brian1208,

Feb 26, 2009 6:52 AM in reply to mogur2

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Que! ?

Ahh - got it now - hadn't spotted that was included in the data set, sorry (still struggling with CS4 update and getting in a right pother)

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10. (Mr_Ed),

Feb 26, 2009 8:05 AM in reply to mogur2

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Que sera sera

[link deleted by forum host]

Hopefully you've got that thing in use on two computers already.

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11. brian1208,

Mar 2, 2009 6:31 AM in reply to mogur2

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An update to my problems:

following some good assistance from Anshum trying to untangle the problem I finally cracked it the hard way #

- removed AVG8 from my system (it was treating the Adobe installer as if it were a Trojan and sequestered it away in its vaults somewhere)

- then re-installed CS4 on top of my original (but corrupted) install.

A long and boring hassle but problem solved

Thanks Anshum for you patience and guidance

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12. mogur2,

Mar 9, 2009 6:54 AM in reply to mogur2

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Update. Still fails as does the RAW update.

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13. (harold_berm),

Mar 9, 2009 10:46 AM in reply to mogur2

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Mogur203 - Have you checked your anti-virus/firewall apps?

How about downloading the update directly from Adobe and try running it. ACR can be downloaded from Adobe and that plug-in changed manually.

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14. Matthew Laun,

Mar 25, 2009 1:31 PM in reply to mogur2

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You might be experiencing this issue which has been causing CS4 updates that patch files (instead of replacing them) to fail on some Windows machines. This issue, cause, and solution are documented here:

http://www.adobe.com/go/kb408524

Please note that the ACR 5.2 update was susceptible to this issue. We believe the ACR 5.3 is not. However, if a previous update of ACR failed due to the root cause, then it can leave your files in a state which will prevent future update from working, simply because they don't find the files in the expected state. In which case, you need to do the complete solution, which involves a clean re-install (sorrry :-(

Sincerely,
Matthew

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15. dave milbut,

Mar 25, 2009 2:09 PM in reply to mogur2

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> (sorrry :( )

that means a lot to people affected. thanks matthew.

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16. dec9,

Mar 25, 2009 3:06 PM in reply to mogur2

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They forgot to put in de-activate product before un-install in the KB.

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17. Matthew Laun,

Mar 26, 2009 9:50 AM in reply to mogur2

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There is no need to deactivate the product if you are going to re-install it on the same machine. The activation server has a unique ID for the machine, so if it gets an activation request from a machine that's already one of the two allowed activations, it doesn't take another activation slot.

Cheers!

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Update to 11.01 failed twice

Feb 26, 2009 2:01 AM

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