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JaySchay2

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Adobe Media Encoder has stopped working

Mar 9, 2009 3:58 PM

Core 2 Quad CPU Q9400 @ 2.66 GHz
4 GB RAM
500 GB hard drive, 250GB portable drive and 250GB external drive

Im running Premiere Pro CS4 on a 64-bit Vista operating system. I have CS3 and CS4 installed, and have been running both successfully for about six months.

Ive exported to Adobe Media Encoder dozens and dozens of times without a problem. Out of the blue, I clicked OK on the Export Settings menu and got a message Adobe Media Encoder CS4 has stopped working. This has happened every time Ive tried to export, even after re-booting, uninstalling and re-installing, etc. Ive gone through the steps shown such as deleting preference files, etc. and every time, I get the same error message.

Im in the middle of finishing up a feature film edited on CS3 and CS4 and really need to encode the video so I can finish up in Encore.

Im editing in an NTSC widescreen session using .avi clips captured from a Sony PD 150. As stated, everything has worked fine up until now.

Thanks for your help.

13343 Views 41 Replies Latest reply: trajoj, May 22, 2012 1:34 PM

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1. Jeff Bellune,

Mar 9, 2009 4:11 PM in reply to JaySchay2

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Have you updated to the 4.02 version of AME?

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2. JaySchay2,

Mar 10, 2009 4:16 AM in reply to JaySchay2

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I went to the update site yesterday and downloaded everything available. But since AME won't start, I can't tell which version I'm using. I'll; check again tonight, but am more curious as to what caused it to suddenly not open.

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3. JaySchay2,

Mar 10, 2009 3:15 PM in reply to JaySchay2

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I just downloaded/installed 4.02 AME, restarted my computer, and am still having the same problem "AME CS4.02 has stopped working"

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4. JaySchay2,

Mar 10, 2009 3:16 PM in reply to JaySchay2

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I just downloaded and install AME 4.02. Re-started computer, started Premiere Pro, tried to export. Still nothing. Same error as before "Adobe Media Encoder has stopped working"

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5. Jim Simon,

Mar 10, 2009 3:31 PM in reply to JaySchay2

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Maybe it wants a raise.

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6. (Kai_Lilie),

Mar 11, 2009 2:39 AM in reply to JaySchay2

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To anyone with the problem, that AME refuses working:

Uncheck the "include XMP-Metadata to source" in the export settings before you try any de- and re-installation (it's at the right hand side besides the video-, audio-settings - a small list icon)

....for the last two month I wasted my time trying out all the suggestions from the Adobe-Support.....nothing worked.....

Now - by unchecking as said above - everything works fine!!!

Hope it works for you guys and that they'll fix this issue soon....

Sorry for my bad English....

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7. JaySchay2,

Mar 11, 2009 4:27 AM in reply to JaySchay2

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So if you uncheck the box (which I have to admit I've never noticed), there should be no need to uninstall, etc., correct? I'll try this tonight and hope for the best.

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8. JaySchay2,

Mar 11, 2009 1:47 PM in reply to JaySchay2

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I found the check box you're talking about, but unchecking it doesn't solve my problem. Still says, "Adobe Media Encoder has stopped working" about three seconds after I open it, and before it starts doing eny encoding.

Rats.

Any other ideas?

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9. kissakikai-DtaSDl,

Mar 11, 2009 3:27 PM in reply to JaySchay2

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I found changing to new administrator and logging on again fixed this problem

Vince

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10. mickkeay,

Mar 11, 2009 3:34 PM in reply to JaySchay2

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AME Crashes: Now this may sound weird but try running MS process explorer before you start to encode (its a Microsoft alternative to task manager processes) Make sure windows sidebar is also closed (vista crap)or the process killed - and make sure there are no itunes helper processes running (disable them from startup) I used to have lots of probs with Media encoder crashing out / stopping / stalling and for some reason the above few combined tips really helped. Not so sure it will help if it wont even start! but maybe worth a try.

If AME wont even start you could first delete any AME references in the windows prefetch folder (or delete the entire contents of the prefetch folder for that matter - but not the folder itself)- Restart and try again

I also restart my PC before I attempt any longish AME excercises. I have had crashes / BSODs and spent ages trying to track down the culprit clip, still etc with crash after crash at the same point - and then the above process explorer stuff running in the sys tray saw AME sail through to the end.

Talking of annoying crashes, albeit slightly off topic, - I also never let PP go out to Encore and burn to disk in one hit - I always burn to a folder first (especially if bluray) and then burn disk with ImgBurn or similar freebie. Learnt that after a painful day of lock ups and crashes between PP and Encore. Could of course be my setup.

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11. (Kai_Lilie),

Mar 13, 2009 5:32 AM in reply to JaySchay2

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Sorry - I didn't get that you actually got the message "Adobe Media Encoder has stopped working"...in my case, AME just stopped working and didn't do anything - it just stopped on "loading project" and froze.

In my case, I tried about anything.
I Reinstalled (unisntalled with Cleanscript) the whole Suite a couple of times, even set up a complete new OS and didn't install any 3rd party codecs, installed any actual graphix- and audio-drivers,tried any suggestion from Adobe Support and nothing worked.....

Since I found out about this XMP-Metadata thing, I had no problems at all rendering any files, any format, any size....

Sorry, that this doesn't work for you...but maybe it's helpful to others having trouble with AME....In my case, I could have saved loads of time and nerves spending on the search for solutions...

Well - anyway - good luck! Hope you'll get your problems fixed soon !

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12. JaySchay2,

Mar 13, 2009 5:43 AM in reply to JaySchay2

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The reply has disappeared, but someone suggested creating, and signing in under, a new administrator. I did this last night, and it solved the problem, at least for now. I didn't have time to actually encode anything, but I'm hopeful that this takes care of it.

I have no idea why it would, but am thankful for the suggestion.

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13. fredou_79,

Mar 13, 2009 6:46 AM in reply to JaySchay2

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Here's my error message, I tried unchecking box didn't worked (my bug is same as Kai). I'm trying to export a WAV on an audio only timeline.

- Source File: C:\Users\POODLE~1\AppData\Local\Temp\Totem & Taboo - OMF export_6.prproj
- Output File: Y:\Totem & Taboo - scènes 1 à 121.wav
- Preset Used: Windows Waveform 48kHz 16-bit
- Video:
- Audio:
- Bitrate:
- Encoding Time: 01:07:04
13/03/2009 10:40:46 AM : Encoding Failed
---------------------------------------------------------------------- -------
Could not read from the source. Please check if it has moved or been deleted.
---------------------------------------------------------------------- -------

All my files are online and havenb't been moved or anything, just transfered from PP3 to PP4.

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14. Eddie Lotter,

Mar 13, 2009 7:02 AM in reply to JaySchay2

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See Error:Encoding Failed Could not read from the source

Cheers
Eddie

PremiereProPedia ( RSS feed)
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15. fredou_79,

Mar 13, 2009 7:24 AM in reply to JaySchay2

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Ok this says my issue is not resolved yet and that I'm screwed for the moment.

Any work around? Export into another program I could do?

Maybe bring it back in PP3 can I bring a PP4 project into PP3 ?

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16. Eddie Lotter,

Mar 13, 2009 8:55 AM in reply to JaySchay2

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The knowledgebase article in the link I provided gives you two work arounds. I'm not sure how you missed that.

Cheers
Eddie

PremiereProPedia ( RSS feed)
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17. Jim Simon,

Mar 13, 2009 1:06 PM in reply to JaySchay2

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>The reply has disappeared

That's been happening to mine too, lately.

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18. fredou_79,

Mar 17, 2009 10:04 AM in reply to JaySchay2

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I checked too quickly and didn't saw link to solutions...

Thank I'll try first one and post result.

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19. stefan_kind,

May 15, 2009 7:24 AM in reply to JaySchay2

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Maybe you already found a solution...

I'm on Windows 7 RC1 but had the same problem, deleting the files in c:\users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\ solved the problem for me.

Make sure to make a backup before. But the files were recreated when I started Encoder again and now everything works as it should.

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20. Takyc,

May 15, 2009 10:21 PM in reply to JaySchay2

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Yes it happens to me too. I deleted the file "Watch Folder Info.xml" in this folder and it works again

C:\Users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\4.0

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21. BBOoH,

Nov 18, 2009 2:35 PM in reply to Takyc

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Out of nowhere the AME stopped working. I'm not a computer guy so, to me, many of the requests -by forum regulars- for every little detail about the computer I have, etc, seemed daunting to say the least. Fortunately, I saw the suggested fix by Takyc. When I found that folder I simply renamed it -from 4.0 to F 4.0- and kept the window opened in case it wasn't the answer. I went back to AME, and this time it worked as it always had in the past.

C:\Users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\4.0

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22. Jeff Bellune,

Nov 18, 2009 2:37 PM in reply to BBOoH

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That method is affectionately known as "trashing your preferences".

-Jeff

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23. ibnafzal12,

Mar 16, 2010 1:30 AM in reply to JaySchay2

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C:\Users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\4.0 delete this folder and it works!

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24. earlaxelrod,

Mar 31, 2010 5:28 PM in reply to JaySchay2

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Jay
Did you ever get a solution to your problem with media encoder stopping? The same exact thing happened to me
today. I have encoded other files sucessfully and all of a sudden I was trying to export a new project and I get this media
encoder has stopped working and I'm thinking "what the f........" Whats going on here? I unchecked the metadata as one respondant suggested. I wonder if it is compactibility problems with Windows 7? You have any updates or advise on how you can correct. Or were you able to?

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25. earlaxelrod,

Mar 31, 2010 5:31 PM in reply to Jeff Bellune

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Jeff
Do you have any suggestions on this "media encoder stopped" ? Do you think it is Windows 7 compatibility?
Just when I thought I was getting the hang of this product....this happens??

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26. ibnafzal12,

Mar 31, 2010 5:38 PM in reply to JaySchay2

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Yes, go to the User profile, my documents and delete all references to Adobe Media Encoder, it should work.

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27. earlaxelrod,

Mar 31, 2010 5:41 PM in reply to ibnafzal12

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Well I have no such file on my computer...or if I do I can't find it. In the sequence of User/myname/....there is no appdata
file. There is an appdata within the user file, but no such roaming sub file? I'm working in Windows 7. Does that have compatibility issues?

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28. earlaxelrod,

Mar 31, 2010 5:44 PM in reply to ibnafzal12

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So completely delete the adobe encoder file
within my documents?

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29. earlaxelrod,

Mar 31, 2010 5:59 PM in reply to earlaxelrod

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Well I deleted the file and lost all my current folders!!!! Now I guess I have to start from scatch

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30. ibnafzal12,

Mar 31, 2010 6:03 PM in reply to earlaxelrod

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Check the recycle bin and Restore the folder... remember to Save your Sequence Files Somewhere else.

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31. earlaxelrod,

Apr 1, 2010 12:13 PM in reply to ibnafzal12

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Well Friend
          Too late for that but fortunately didn't lose but 2 projects. But do you think any of this is related to Windows 7 incompatibility? This just randomly happened and I haven't been able
to run media encoder since?? Unfortunately I'm kinda a newby to this specific software, so I'm still learning. Should have stuck with earlier versions, but my camera is AVCHK format and few programs are compatible.  But anyway, thank you for your advise.

                                                                       Earl

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32. ibnafzal12,

Apr 1, 2010 2:14 PM in reply to earlaxelrod

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It is perfectly compatibility with windows 7 .... Just sometimes it happens to corrupt the director and needs a reset.
-Anas

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33. megadoosh,

Apr 12, 2010 6:47 AM in reply to JaySchay2

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I am running Windows 7 x64 and the problem I have is directly related to Quicktime.

Adobe Media Encoder and Premiere Pro will not even launch if I have Quicktime installed (any version including the latest 7.6).

Crashes when trying to load the ExportQuicktime and when the splash screen gets to "Load Audio Only"

I think this has to do with updating to the latest Quicktime since it was working fine before.

If I uninstall Quicktime I can run them just fine.

Absolutely sucks.

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34. Horst Günther,

May 14, 2010 3:16 PM in reply to JaySchay2

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same thing: AME crashes before opening (win764bit) out of the sudden (worked well for a few months)
reinstall CS4:                               no effect
reinstall CS4 with cleanupscript:    no effect
deinstall quicktime,mediaplayer     no effect
looking for the folder in users/bla   no effect
everything else                             NO EFFECT!!!

SOLUTION: there was no second user. made one. within this account the AME worked without a problem. back to my original profil I could delete/rename the now-existing AME encoder within the user-profile.

back to work after a few wasted days - hope I could save some guys some time

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35. ilvijaRe,

May 15, 2010 12:40 AM in reply to Horst Günther

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Hello!

I would like to know do i need to make new user if I have in folder USERS folders: locked BB, DEFAULT, locked folder PUBLIC.

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36. bestsounds,

Jul 12, 2011 1:26 PM in reply to Horst Günther

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Hello do you know why you need second account, I don't understand.

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37. PhireMatt,

Jan 4, 2012 7:53 AM in reply to Takyc

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I was having the same problem and this worked PERFECTLY! Thanks for the fix!

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38. Steve2526,

Calculating status...

Jan 24, 2012 8:37 AM in reply to JaySchay2

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AME will render my videos, but I get the 'not working' error message when I close it after rendering.

Anyone else have that issue?

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39. Clintvideo,

Jan 24, 2012 12:36 PM in reply to JaySchay2

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I had an interesting situation: I have CS5.5 installed on a Windows XP box for now until my new machine gets here. As a result, I'm running CS4 for Premiere Pro and AE. I got a set of HD (720p) videos ready to encode for presentations and spent a while tweaking just the right preset to have them play from USB drives plugged into HDTVs on presentation stands. I queued them up to encode overnight with my new H.264 preset and went home. I came back and AME had stalled. Since then I have tried EVERYTHING to get it to churn through these videos! I tried, among other things:

- New project
- New timelines
- New timeline presets/settings/render settings
- Reinstall software (multiple times)
- Turn off exporting XMP
- Trashing whatever preferences I could find
- Rendering sequences first, not rendering

I was going nuts and then I found the mention of people having problems with sequences that start with a frame of Black Video. I made a clip of 720p black and tried that - still didn't get far into the video before stalling. Then I had an epiphany. Since my sequences are almost ALL stills, I ran to AE and made a ten minute video 1x1px with blank alpha channel. I dropped it into my sequences and voila'! Perfect. Encoding like always.

I can't wait to get my new machine, which is being ordered by our IT staff this week. I have CS5.5 running at home and have yet to experience a single issue. I was to the point of having to take these videos home to encode them, just so I could get them done on time.

The odd thing is: this all worked for me before. I don't know what changed to suddenly make it quit working. I may have to dig back and make sure I deleted all the preferences properly.

I hope this helps anyone who's tried everything else...

Cf

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