Adobe Community: Reader 9 won't open PDF from web browser

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80. (cojonesdude),

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Jan 8, 2009 7:02 PM in reply to (Mary_Y._Smith)

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yeah i also agree

in adobe 9 (or acrobat ) go to edit>preference>internet
and uncheck the "Display pdf in browser"
then press OK button and exit the program

again open the program and go to same path and check "Display pdf in browser" then press OK button and exit the program

and voila but it aint quite so...

http://whipaah.com

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81. (vi_sandy),

Jan 8, 2009 9:46 PM in reply to (Mary_Y._Smith)

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i have the same problem ,thank you for the help.

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82. mindshare,

Jan 14, 2009 8:21 AM in reply to (Mary_Y._Smith)

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The registry edit in post 53 worked great for me on Vista 64bit. thx

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83. (Draft_NFL),

Jan 19, 2009 9:44 AM in reply to (Mary_Y._Smith)

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"I finally got PDFs to work in my browser by doing the following.

1. Uninstalling Reader version 9
2. Installing Reader version 8.1 from the abobe.com website
3. I then had to uninstall via control panel add remove programs the adobe.com program, and I also uninstalled the Adobe AIR program.
4. I then checked in my Add Remove programs list and Adobe Reader 9 is still listed, I uninstall it again (why I don't know).
5. I then view a PDF file outside of Internet Explorer and I have to accept the license agreement in a popup window to get Reader 8 working properly.
6. I then go to a web page that links to a PDF file and finally I can view PDfs in the browser again.

We have around 30 PCs in our department with Adobe Reader 9 and some of them work in a browser and some of them do not, so there appears to be a conflict of some sort.

For info, I have Acrobat Professional 8.1 on my PC also.

Good Luck

ScottJ in London, UK "

Thanks Scott. I was having this same problem for weeks now on my football site. I think my problem was having a previous version on there and not uninstalling it correctly.

NFL Mock Draft

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84. (gregg_schaberle),

Jan 23, 2009 11:54 AM in reply to (Mary_Y._Smith)

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Thanks Scott ...hoe come there is not more information on this issue.

I tried to fix this problem for 2 days and finally figured out that....

When I reserached this acrord32.dll problem all I got was programs for $$$$ to fix the registry etc....
but this did work for me also!!
. Uninstalling Reader version 9
2. Installing Reader version 8.1 from the abobe.com website
3. I then had to uninstall via control panel add remove programs the adobe.com program, and I also uninstalled the Adobe AIR program.
4. I then checked in my Add Remove programs list and Adobe Reader 9 is still listed, I uninstall it again (why I don't know).
5. I then view a PDF file outside of Internet Explorer and I have to accept the license agreement in a popup window to get Reader 8 working properly.
6. I then go to a web page that links to a PDF file and finally I can view PDfs in the browser again.

We have around 30 PCs in our department with Adobe Reader 9 and some of them work in a browser and some of them do not, so there appears to be a conflict of some sort.

For info, I have Acrobat Professional 8.1 on my PC also.

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85. (Carlo_Pipitone),

Jan 26, 2009 9:42 AM in reply to (Mary_Y._Smith)

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This seems to work for me, and you can avoid to uninstall Reader 9 (drawn from another thread in this forum):
- open Adobe Reader 9;
- go to Edit > Preferences > Internet
- deselect "Show pdf in browser".
Now every time you click on a pdf link in an IE page you will be prompted either to read (with Reader, not inside IE) or to save the pdf file.
HTH.
Carlo

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86. David Batson,

Jan 26, 2009 8:44 PM in reply to (Mary_Y._Smith)

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I cannot view a PDF download in a browser window in either IE8 or Opera 10 Alpha in Windows 7 Beta, 32-bit.

I moved a copy of C:\Program Files\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll to C:\Program Files\Opera 10 Preview\program\plugins and made sure the browser setting was to open pdf's using the Adobe Acrobat plug-in (note: I have Adobe Reader 9 installed, not Acrobat, but the plug-in is called Adobe Acrobat). Plug-ins are enabled in Opera.

I tried editing the registry as per post #53 above using the line for Windows 2000/XP. That caused an error message to pop-up saying that I was using the wrong version of Adobe Reader (or something like that), so I changed the registry entry back to what it was. Oddly, I was able to view a pdf file one time after changing the registry setting back, but subsequently I could not view any more pdf's in a browser window of Opera (or IE).

I also tried turning off "Fast web view" and "Speculative downloading", but that made no difference.

I am able to change settings in Opera to open the pdf in the default program AcroRd32.exe, and this works to open the pdf in a separate instance of Adobe Reader, but not in a browser window.

So far, I have posted on 4 different forums, and no one has even said whether they experience the same issue in Windows 7 Beta or not.

Is there a fix for this? Is anyone using Windows 7 Beta and able to view a pdf downloaded from a website in the browser window of either IE8 or Opera 10?

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87. (Tom_Wiilhoite),

Jan 26, 2009 9:32 PM in reply to (Mary_Y._Smith)

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But what if, like me, you cannot even Open Reader9? I tried that and I get the same "Internal Error" message from Windows/Vista that I get when attempting to open a PDF file.

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88. (Carlo_Pipitone),

Jan 26, 2009 11:16 PM in reply to (Mary_Y._Smith)

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I still cannot read any pdf file inside Mozilla. With Mozilla the procedure below does not have any effect:
- open Adobe Reader 9;
- go to Edit > Preferences > Internet
- deselect "Show pdf in browser".

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89. (Tom_Wiilhoite),

Jan 27, 2009 9:39 AM in reply to (Mary_Y._Smith)

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Neither can I open any e-mail attachment that is in Adobe format.This cripples me as almost all of my business correspondence/files are sent in that format.

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90. David Batson,

Jan 27, 2009 1:55 PM in reply to (Mary_Y._Smith)

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Tom Wiilhoite; Please create a new topic for your questions. You are off topic for this thread.

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91. David Batson,

Jan 28, 2009 4:27 AM in reply to (Mary_Y._Smith)

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Someone in the Windows 7 forum said that running Adobe Reader 9 in Compatibility mode as Vista and running as Administrator allowed him to view pdf's in the browser.

I tried his solution and was able to view a pdf from the following link ONE TIME in IE8. I could not view the link in Opera 10, and subsequently I could not view it in IE8 anymore either. Then I tried another link to a pdf at a different site using IE8 without success.

http://www.unf.edu/dept/cirt/events/past/EverydayWorkWithWindowsVista_ BP_E.pdf

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92. (Jon_Sssmith),

Jan 28, 2009 6:51 AM in reply to (Mary_Y._Smith)

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I had similar problems on all office computers running Vista, IE7 & Reader 9 i.e. browser freezes when trying to open a PDF from a web page. The solution appears to be:- in Reader 9, disable the "display in web browser" under Edit>Preferences>Internet. This worked immediately for me.

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93. (ClassAct),

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Jan 28, 2009 10:49 AM in reply to (Mary_Y._Smith)

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follow the directions of Jon Sssmith "The solution appears to be:- in Reader 9, disable the "display in web browser" under Edit>Preferences>Internet. "

However, if that still does not fix the problem then this is the best next step I could come up with.

In Adobe Reader

Look up at your Toolbar

Click on Document
Go to Accessibility Setup Assistant
Click Next through to the last page where it give you the option to open files in your browser or in Adobe Reader

Request to have the document opened in Adobe instead of your browser so that Adobe will launch and open your pdf

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94. David Batson,

Jan 28, 2009 1:23 PM in reply to (Mary_Y._Smith)

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Yes, I know I can choose not to display in web browser and that works. However I want to get it to display in the web browser as it should.

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95. Judith Slaughter,

Jan 28, 2009 4:29 PM in reply to (Mary_Y._Smith)

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I am having similar trouble - pdf file attachments will not open from Outlook Express. It only began to happen after I installed Adobe Reader 9.

Has anyone else had this problem and found a solution?

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96. Judith Slaughter,

Jan 28, 2009 4:50 PM in reply to (Mary_Y._Smith)

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I had the same problem as No.87 - I used the solution provided by No. 74 - Open Adobe Reader 9 and click the Help, Repair Adobe Reader Installation option - it worked instantly.

Judith Slaughter

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97. David Batson,

Jan 28, 2009 5:17 PM in reply to (Mary_Y._Smith)

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I tried the "Help, Repair Adobe Reader Installation option", but it did not fix my problem of opening pdf's in a browser in Windows 7 Beta.

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98. (Gary_Meloney),

Jan 29, 2009 7:35 PM in reply to (Mary_Y._Smith)

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I have Vista 64 bit annd after installing v9 I started having the problem of showing pdf's in web pages. I ran Adobe Acrobat Pro 9 and let it install an update....my ie browser then started showing pdf's again.

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99. (Tom_Wiilhoite),

Jan 30, 2009 8:03 AM in reply to (Mary_Y._Smith)

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Well I suppose I have multiple problems with Adobe. Mine started out like the above - could not open e-mail attachments - until I stated trying to " fix" the p[roblem. I cannot even open v9, NOR wil it allow me to uninstall it. I have nebver heard of this situation before.

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100. (Debbie_Evans),

Jan 30, 2009 10:53 AM in reply to (Mary_Y._Smith)

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I keep getting the same error. We still have Adobe Reader 5.0 still on the computer. Reader 8 is there and just updated to Reader 9. Should I uninstall Reader 5.0? Uninstall all and just reinstall 9? I'm pulling my hair out and need help soon.
Thanks for the suggestions.
Debbie

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101. (Tom_Wiilhoite),

Jan 30, 2009 1:38 PM in reply to (Mary_Y._Smith)

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Deb, it appears you and I are in the same boat - up the river without a paddle. If you receive or figure out a solution, please let me know and I'll do the same. Help!!!!!!!!!!!!!!

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102. (Debbie_Evans),

Feb 4, 2009 9:17 AM in reply to (Mary_Y._Smith)

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I finally called our computer people who came out. He uninstalled Adobe 9.0 and reinstalled reader and writer. He also installed the driver on our scanner I had recently reconnected to the problem computer. Apparently I did not install the writer possible causing the problems opening our federal courts electronic filings.
I suggest to uninstall all and reinstall making sure all programs are loaded, reader and writer.
Good luck Tom on solving yours.

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103. (Tom_Wiilhoite),

Feb 5, 2009 8:03 AM in reply to (Mary_Y._Smith)

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well I'm glad you got your problem fixed. I, too, was going to uninstall reader 9, and possibly go back to an earlier version. However, I have a compouind problem in that my machine simply will NOT allow me to uninstall reader 9. I even paid for online support from Geek Squad but they could not uninstall it either. I think I may have downloaded the software from Hell.

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104. (Danny_Palmaerts),

Feb 6, 2009 1:05 AM in reply to (Mary_Y._Smith)

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Same problem is comming up with the users of my software.

I tried the registry keys, but this didn't solved the problem.

Is this bug allready taken in consideration by adobe??

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105. David Batson,

Feb 6, 2009 4:04 AM in reply to (Mary_Y._Smith)

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Regarding Windows 7 Beta:
Last night, I spent several hours trying all the hacks I have read on this. Nothing works.

I tried the following without success:
1) Adding the key bBrowserIntegration as per another thread here
2) Reinstalling a set of Adobe Reader 9 registry keys (see post #15)
3) Running Adobe Reader 9 with Vista compatibility and Administrator rights
4) Running Opera 10 Alpha with Administrator rights
5) Deleting all Opera cache files
6) Trying to open a PDF both browsers, Opera 10 and IE8
7) Opening a local PDF file with the browser
8) Uninstalling Adobe Reader 9 (inc: Adobe Air, Acrobat.com) and reinstalling. (I did not have any previous pdf readers installed)
9) Changing security on nppdf32.dll to Full for all user accounts
10)Changing security on AcroRd32.exe to Full for all user accounts

Oddly, I did get a PDF to open in both Opera and IE8 a couple of times, but then no more PDF's would open in either browser.

The only thing that did work was to not open a PDF in a browser window. This meant changing Adobe Reader to not "Display PDF in browser", and changing action of MIME types in Opera to use AcroRd32.exe instead of the Acrobat Reader plug-in. When I did this, after the PDF was downloaded it would open in Adobe Reader outside the browser.

Opening PDF's in a browser works fine for me in XP and Vista. Can't get it to work in Windows 7 Beta though. I have decided to uninstall Adobe Reader 9 from Windows 7 Beta and give some other readers a try - such as Foxit Reader.

Come on Adobe, this thread is over 100 replies long with nary a peep from you. You need to address this.

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106. (Debbie_Evans),

Feb 6, 2009 6:15 AM in reply to (Mary_Y._Smith)

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Tom,
You may want to try searching your hard drive for any and all leftover files. With our version of XP Professional, we go under Start, Search, For Files or Folders, and search your hard drive for "Adobe". Maybe by deleting all remaining files you will be able to reinstall 9.0, if you want. Make sure to restart your computer. I've been told even if you "remove" from your control panel that some files are left behind.
Good luck.
Deb

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107. (Tom_Wiilhoite),

Feb 6, 2009 10:21 AM in reply to (Mary_Y._Smith)

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Deb;

Thanks for the suggestion. I can find the Adobe files and delete them all EXCEPT Adobe Reader v 9. So, since I cannot delete it, I seem to be at a standstill here.

And, I agree, it is time for Adobe to jump in and help us.

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108. (Bill_Cole),

Feb 6, 2009 10:25 AM in reply to (Mary_Y._Smith)

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I had the same problem (not being able to open PDFs in a web browser) even though I had just downloaded Adobe 9.0. I tried opening 9.0 Reader, going to Help, and clicking on "Repair Adobe Reader Installation," but that didn't work. I then removed 9.0 using the usual Control Panel/Remove Program method (I did not remove Adobe Standard 6.0, Adobe.com, or other Adobe programs). Presto! It worked. Good luck everybody!

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109. (Tom_Wiilhoite),

Feb 6, 2009 12:14 PM in reply to (Mary_Y._Smith)

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Bill; If I could delete or unistall Reader 9 I believe I could re-install it or another resding program and solve my problem - which has grown to one of the Adobe Reader 9 resisting - in fact, refusing to allow - the uninstallation process.

Thanks for your help and WHERE is Adobe????????

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110. (Tom_Wiilhoite),

Feb 6, 2009 12:34 PM in reply to (Mary_Y._Smith)

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That would be terrific only I cannot open Adobe Reader v 9 at ALL.

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111. (Tom_Wiilhoite),

Feb 6, 2009 12:42 PM in reply to (Mary_Y._Smith)

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WEll I am sorry if trouble with Adobe Reader v9 is "off topic" for this thread. I thought that was what we were trying to fix? My troubles with reader 9 have certainly compounded as I have tried the various fixes suggested, but the primary "thread" remains the same - that of not being able to, open reader 9.

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112. David Batson,

Feb 6, 2009 8:04 PM in reply to (Mary_Y._Smith)

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If you are trying to use the Adobe Reader 9 web browser plug-in in Windows 7 Beta, in the words of Donnie Brosco: "Forget About It!"

Download and install the .exe version of Foxit Reader. Opens PDFs in the three browsers I tried: Opera 10a, Mozilla SeaMonkey 1.1.14, and IE8. You can fill out the IRS tax forms with it and open encypted PDFs that require a password. ;)

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113. (Madge_Haynes),

Feb 6, 2009 9:17 PM in reply to (Mary_Y._Smith)

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I'm glad I came here because I was having the same problem. I followed the suggestion about changing the
Edit>preferences>Internet (checking) then unchecking the same, and it seems to have worked.

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114. (Tom_Wiilhoite),

Feb 8, 2009 3:56 PM in reply to (Mary_Y._Smith)

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say what is th number of that suggestion you tried successfully?

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115. (colin_j_dunn),

Feb 19, 2009 8:41 PM in reply to (Mary_Y._Smith)

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Thanks for the advice, Foxit solved the problem. Adobe needs to fix this frustrating experience with Adobe v9!

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116. David Batson,

Feb 19, 2009 8:57 PM in reply to (Mary_Y._Smith)

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I did eventually get Adobe Reader 9 to open PDF's in my browsers by uninstalling Adobe Air and Acrobat.com using "Programs and Features" in Windows 7 beta (same as "Add or Remove Programs" in previous Windows versions). This was only after a fresh install of Windows 7 beta and a fresh install of Adobe Reader 9.

After installing Adobe Reader 9, I opened Adobe Reader and accepted the License Agreement, then I closed Adobe Reader. Next I uninstalled Adobe Air and Acrobat.com. After that pdf's were opening fine in Opera 10a and IE8. Didn't try Firefox as I don't have it installed, but I believe it would work.

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117. David Batson,

Feb 20, 2009 6:10 AM in reply to (Mary_Y._Smith)

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Scratch that last post of mine. PDFs were opening in my browsers in Windows 7 beta, but now it's reverted back to the old behavior. No more PDFs. :(

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118. (Jason_Premo),

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Feb 20, 2009 6:42 AM in reply to (Mary_Y._Smith)

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I'm using the Adobe Customization Wizard 9 to create a package I will deploy through AD or Altiris. I'm having the same problem were it won't open a PDF in the browser. I know the simple fix of uncheck/check the 'Display PDF in Browser', that won't work for my enterprise deployment. I found the following registry keys and they "seem" to work. Does anyone know if they will interfere with any installed versions of Acrobat Std/Pro? Is there any better fix? Has adobe got involved yet? I do not have a service contract so I can't ask them? Thanks for the help.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\acrobat\Default Icon]
@="C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\acrobat\shell\open\command]
@="C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe /u \"%1\""

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\Adobe\Acrobat\Exe]
@="\"C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe\""

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119. (S_Rod),

Feb 28, 2009 12:01 PM in reply to (Mary_Y._Smith)

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After trying several of the above fixes with no luck; what finally worked for me was clicking on 'help' at the top of Adobe Reader 9 then clicking on 'Repair Adobe Installation,' then restarting the computer.

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