I have created some Special GPO that links the Appdatafolder to %userprofile%\Appdata and applied the GPO only to the Users of Acroread/Acrobat. I'm very unhappy with this solution/wordaround, but it is working.
I am very dissapointed to discover that in Adobe CS4 the acrobat reader bug still exists.
The only solution is to either map the share to a drive letter and modify the registry so the profile is directed there (as above) but I have found that this causes serious problems with other programs and can cause profiles to not be loaded properly due to the drive not getting mapped in time.
I then created a more elaborate shortcut script which would modify the profile path and then open the program and modify it back but this also caused problems with other programs.
This problem has occured ever since Acrobat Reader Pro/Standard were released. It is surprising how difficult it is for Adobe to create an application for viewing pdfs which does not instantly crash when you open it.
Surely a major bug like this should not take many months to fix and when you have to remorgage your house to buy the CS4 Master Collection I feel you should at least be able to view pdfs without getting "This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information". So can you give me more information and/or possibly fix this sometime?
My only real solution which was also the same in CS3 is to avoid installing the Acrobat program and use Foxit Reader or to install Acrobat 8 which does not suffer from this problem/or 6 Pro to edit pdfs which I still have a licence for.
It naive to think that Acrobat and/or Reader would be changed with the
release of CS4 if it was not fixed before it was released. The version
in CS 4 includes the same version of Acrobat as was included in CS 3.3
and the technical suite interim update as well. When/If it is fixed it
will be distributed via the update mechanism for all running versions of
Acrobat and Reader 9.
To downgrade to acro reader 8 and install Foxit for those that get ver. 9 pdf documents is our best solution, and more and more people are liking foxit ... so we are contemplating to just start to use foxit for all our pdf needs since Adobe is not willing to fix this... Too bad really, they must be driving alot of customers away...
It's just when it costs so much money you would think a major bug like this would be A, discovered by beta testers before the 9 release or B, fixed by now as it has been many months and when every other application was updated in CS4 I would have at least expected a ver 9.000001 that would just fix this very annoying bug as apart from this the program is quite good.
As I understand it, Acrobat looks at the root of the UNC share and then tries to create a folder which alredy exisits consisting of the name of the user. There is no error handling in the code so the program just crashes. The error seems to be in one dll file.
I had to give people log on locally rights just to use this program and this makes the machines less secure as it is harder to apply security.
I called Adobe again today to enquire on the status of my support case for this. It was raised 3 months ago on Saturday.
After 20 minutes on hold, here's how the conversation went after I gave him the case number:
"Oh, this is an old case."
"Uh, it seems to have been closed for some reason."
- "OK, that's interesting as I specifically agreed with the last guy it would not be closed until a fix was available."
"... the person who closed it does not work here any more."
I then spent the next 10 minutes explaining to this poor guy (who was clearly not near the support level dealing with this kind of problem) why the workarounds that had been previously suggested were completely unsuitable for enterprise implementation. He admitted all he could do is pass that feedback back up as he had no further information. He said he would get back to me ASAP.
It's incredible. Such a fatal bug in a final version... I wonder which kind of testing they have at Adobe...
I'm a "free version" Reader user, I haven't paid for Acrobat Reader so I cannot complain that much.. but I imagine how pleased should be Pro version users...
In this forum, I discovered the existence of Foxit. I've just installed it, I think this is definitely the best "fix" at the moment...
You have been heard! In case your support rep hasn't contacted you, this bug "Crash on launch if domain user APPDATA folder has been redirected." has been fixed. It will go out in the first patch to 9.0.
I gave up waiting... I have migrated the office to Foxit Reader... We just need to be able to view documents. I can not undertand why Adobe has not fixed this issue as I am sure there are many roaming profile user sites out there that would like to use Reader 9.0
As users with roaming profiles, it is a very important issue to you.
However, in the scheme of things, it may not be very important to the
overall user base. If this is a problem for your company, have everyone
in your company report the bug in the Adobe Bug report form. The more
users they know are effected, the more likely it will be fixed. Believe
me if IBM, ATT or the DOD had the problem, it would be fixed ASAP. Your
company needs to help make it an important issue to Adobe.
For our 2008 terminal server my workaround was to disable browser integration. (So instead PDF's open in a separate window, which is actually wise if your running a terminal server, because when browser integration is enabled, each instance of adobe reader stays open until the browser is closed)
Anyway to achieve this I got a copy of the msi and reinstalled Adobe Reader 9 with the following MSI switch
Well, I downloaded the latest version today (12/10/08) from the web site, and still having the same issue. We are using Folder Redirection, but only for My Documents and Application Data. Approx. 1800 users will be affected if we roll this out through the company.
I guess the question is... Will Acrobat 8 be the last Adobe version we will ever be able to use? And if so... What are your plans to support users once other websites start publishing documents that are incompatible with Acrobat 8?
"Microsoft Visual C++ Runtime Library
Program: C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
This application has requested the runtime to terminate in an unusual
Please contact the applications support team for mor information."
It was working, i could open photoshop at least one time, after that,always the same error. CS3 worked well.
Is there any cure for this ?
With this adobe has completely lost my business. Foxit for reader and docudesk for writer... Doesn't get any simpler that that. Cheaper and more reliable!!!!!!! Don't have time to waste on "Premuim" crap software!!!!
Regardless of how bad this looks on Adobe as an example of their apparent disregard for existing customers, they are actually selling a product that claims to be compatible with Windows environments. It is not. A subset does not equal the full thing and Adobes beta testers have really fallen short of the mark on this one.
Like other customers I have ended up being forced in to implementing alternative products. The response times have been abysmal and it is inconceivable how badly Adobe has handled this. Senior representatives should have stepped in to calm things down, but it looks like the damage has been done now.
It's not atypical for Adobe to be slow with development (getting with 64 bit years later than everyone else springs to mind) but this is a known bug and should be given priority over new feature sets.