Adobe Community: AR 9.1 crashes on Linux

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AR 9.1 crashes on Linux

Mar 26, 2009 9:24 AM

Hi,

while acroread 9.1 initially worked after install, i suddenly have a problem that it crashes immediately after start-up while printing ``terminate called after throwing an instance of 'RSException''' on the command-line.

Interestingly, this happened after i noticed another problem which seemed to have lead to a separate crash: adding a document with a separate acroread file.pdf to an already open acroread makes the window jump a bit upwards, not only the first time when the tab bar is added but also each subsequent time. The first time, it seemed as if acroread crashed when it hit to top of the workspace with the top of the window and ``wanted'' to jump beyond the workspace ...

Following the crash-log instructions from ``http://www.adobeforums.com/webx/.59b86600/0'' i've also started acroread with ``ACRO_CRASHLOG=1 '' set in the environment, i.e., env ACRO_CRASHLOG=1 acroread ... if i do that, acroread actually stays alive despite that exception and seems to work as it is supposed to be. I do, though, get a separate acroread process which consumes 100% cpu time and stays also when i close the window. i also note that files in /tmp/acroCrashLogs/ are created, but they are all of size 0! Also, if i run it as a separte user (in the same gnome session), acroread actually starts!

regards

-michael-

BTW: i'm running RHEL5.3 with standard gnome ...

23193 Views 36 Replies Latest reply: alcap0nedotdot, Mar 9, 2010 9:32 AM

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1. RunOutOfNamesToTry,

Mar 26, 2009 10:27 AM in reply to RunOutOfNamesToTry

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Some more findings: It seems the problem is running acroread when firefox 3.1b is (already) running!!

With a running firefox 3.1b3, acroread 9 crashes; with a running firefox 3, acroread 9 runs fine. starting acroread and then starting firefox 3.1b3 works fine, too (except that the acroread plugin in FF3.1b3 still fails with the same exception).

My first suspicion was it would be something related to javascript/internet settings. However, disabling javascript and/or the two options in internet setting and disabling xulrunner for web-view didn't cause any difference....

Very bizarre ....

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2. nseth,

Mar 26, 2009 10:52 PM in reply to RunOutOfNamesToTry

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Hi Michael,

Could you please elaborate on the issue with the acroread window "jumping" on the workspace?

Interestingly, this happened after i noticed another problem which seemed to have lead to a separate crash: adding a document with a separate acroread file.pdf to an already open acroread makes the window jump a bit upwards, not only the first time when the tab bar is added but also each subsequent time. The first time, it seemed as if acroread crashed when it hit to top of the workspace with the top of the window and ``wanted'' to jump beyond the workspace ...

Were you running two acroread processes (opened through the -openInNewWindow or -openInNewInstance command line argument) and trying to drag n drop tabs between their windows? Drag n drop is allowed between multiple windows of the same acroread process. So, you won't be able to share tabs between two processes (the drag operation is cancelled in this case. We were unable to see the crash you mentioned.).

If that above is not what you were doing, could you please furnish more details?

Sincerely,
Neha

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3. (sanika),

Mar 27, 2009 4:15 AM in reply to RunOutOfNamesToTry

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Hello Michael,

Thanks for reporting the issue. We are trying to reproduce the problem but haven't been able to do it yet with the steps you mentioned in your post (by launching acroread after firefox 3.1 Beta 3).

Please let us know in case you find anything else.

Sincerely,
Sanika

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4. RunOutOfNamesToTry,

Mar 27, 2009 7:55 AM in reply to RunOutOfNamesToTry

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Uff, it seems murphy stroke again. Trying to reproduce both problems today, i failed with both of them: No crash when starting acroread with FF3.1b3 running and no window-hopping when adding files. (BTW: regarding the latter, i was just starting two separate acroread processes on the command line with ``acroread <file1> &'' and then ``acroread <file2>'', i.e., no cmd-line options (other than the filename). In particular, it was adding tabs to an existing window/process and not -openInNewWindow/Instance ...)

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5. (Chris_Gerhard),

Mar 27, 2009 9:32 AM in reply to RunOutOfNamesToTry

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I see exactly the same problem on Solaris:

: pearson FSS 32 $; acroread from-qube/jack.pdf
terminate called after throwing an instance of 'RSException'
: pearson FSS 33 $; acroread
terminate called after throwing an instance of 'RSException'
: pearson FSS 34 $;

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6. RunOutOfNamesToTry,

Mar 29, 2009 3:25 PM in reply to RunOutOfNamesToTry

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Short follow-up: I did see the RSException problem again yesterday. In that case, stopping Lotus Notes 8.5 (which internally also uses firefox libraries!) solved the problem. No problem, though, after restart. Maybe some (X?) resource exhaustion problem?

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7. (Ulf_Mehlig),

Apr 1, 2009 8:39 AM in reply to RunOutOfNamesToTry

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I've a similar Problem on Debian Linux (i386/unstable). Freshly installed Acrobat Reader throws RSException a few seconds after opening a file:

terminate called after throwing an instance of 'RSException'

Are there any "debug" options that could help to narrow the problem down?

All the best, Ulf

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8. (Ulf_Mehlig),

Apr 1, 2009 8:40 AM in reply to RunOutOfNamesToTry

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I see similar behaviour on Debian Linux (i386/unstable). Freshly installed Acrobat Reader throws RSException a few seconds after opening a file:

terminate called after throwing an instance of 'RSException'

Are there any "debug" options that could help to narrow the problem down? What triggers that exception?

All the best, Ulf

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9. (Kees_denHartigh),

Apr 1, 2009 12:34 PM in reply to RunOutOfNamesToTry

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I am getting the same thing

"while acroread 9.1 initially worked after install, I suddenly have a problem that it crashes immediately after start-up while printing ``terminate called after throwing an instance of 'RSException''' on the command-line."

on openSUSE 11.0 but it does not seem related to firefox. It appears to be gnome related. Works fine in KDE 4

However I also tested on a newly upgrade SUSE 11.1 and the first few times acroread 9.1<->gnome locked up the desktop entirely.
after a reboot however acroread 9.1<->gnome<->openSUSE 11.1 works fine.

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10. (Shilpi_Aggarwal),

Apr 1, 2009 11:34 PM in reply to RunOutOfNamesToTry

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Hi,

Could you please provide us the following information:
1. Permissions of $HOME/.adobe/Acrobat/9.0
2. Output of "ls -l $HOME/.adobe/Acrobat/9.0"
3. id
4. umask

As mentioned by Michael above that "if i run it as a separte user (in the same gnome session), acroread actually starts!".
Michael, it would be helpful if you provide us with the information asked above for both the users (the one for whom it crashes and the one with which it works fine).

Thanks,
-Shilpi

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11. RunOutOfNamesToTry,

Apr 2, 2009 3:25 AM in reply to RunOutOfNamesToTry

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Following the output for my standard account which fails. Note that i tried in the past to remove $HOME/.adobe/Acrobat/9.0 and let it recreate, in the hope that this might fix it. However, this didn't make a difference ...

[~/tmp/short-term] >ls -la $HOME/.adobe/Acrobat/9.0
total 52
drwxr-xr-x 12 msteiner users 1024 Apr 1 22:06 ./
drwxr-xr-x 5 msteiner users 1024 Mar 26 13:07 ../
-rw-r--r-- 1 msteiner users 524 Mar 26 13:09 AdobeCMapFnt09.lst
drwx------ 2 msteiner users 1024 Mar 26 14:19 AdobeIDataSync/
drwxr-xr-x 3 msteiner users 1024 Mar 26 13:10 Cache/
drwx------ 2 msteiner users 1024 Apr 1 22:06 Cert/
drwx------ 3 msteiner users 1024 Mar 26 13:07 Collab/
drwxr-xr-x 2 msteiner users 1024 Mar 26 13:10 Dictionaries/
drwx------ 2 msteiner users 1024 Mar 26 13:07 Forms/
drwxr-xr-x 2 msteiner users 1024 Mar 26 13:12 JavaScripts/
drwxr-xr-x 3 msteiner users 1024 Apr 1 22:06 Preferences/
drwxr-xr-x 2 msteiner users 1024 Mar 26 14:18 Security/
-rw-r--r-- 1 msteiner users 8192 Mar 29 19:22 SharedDataEvents
drwxr-xr-x 2 msteiner users 1024 Mar 26 13:10 Synchronizer/
-rw------- 1 msteiner users 36 Mar 26 14:18 TMDocs.sav
-rw------- 1 msteiner users 178 Mar 26 14:18 TMGrpPrm.sav
-rw------- 1 msteiner users 28559 Mar 26 13:12 UserCache.bin
[~/tmp/short-term] >id
uid=158822(msteiner) gid=100(users) groups=10(wheel),14(uucp),48(httpd),100(users)
[~/tmp/short-term] >umask
22

Following the info for the second account where it worked (Note that it was still in the same session from above, i just did sudo su - and then started acroread in that gnome-terminal ...)

babbage:~# ls -l $HOME/.adobe/Acrobat/9.0
total 35
-rw-r--r-- 1 root root 1011 Mar 26 13:22 AdobeCMapFnt09.lst
drwxr-xr-x 2 root root 1024 Apr 2 07:17 Cache/
drwx------ 2 root root 1024 Apr 2 07:17 Cert/
drwx------ 3 root root 1024 Mar 26 13:21 Collab/
drwx------ 2 root root 1024 Mar 26 13:21 Forms/
drwxr-xr-x 3 root root 1024 Apr 2 07:16 Preferences/
-rw-r--r-- 1 root root 3072 Mar 26 13:22 SharedDataEvents
-rw------- 1 root root 25412 Mar 26 13:21 UserCache.bin
babbage:~# ls -al $HOME/.adobe/Acrobat/9.0
total 37
drwxr-xr-x 7 root root 1024 Apr 2 07:17 ./
drwxr-xr-x 4 root root 1024 Mar 26 13:21 ../
-rw-r--r-- 1 root root 1011 Mar 26 13:22 AdobeCMapFnt09.lst
drwxr-xr-x 2 root root 1024 Apr 2 07:17 Cache/
drwx------ 2 root root 1024 Apr 2 07:17 Cert/
drwx------ 3 root root 1024 Mar 26 13:21 Collab/
drwx------ 2 root root 1024 Mar 26 13:21 Forms/
drwxr-xr-x 3 root root 1024 Apr 2 07:16 Preferences/
-rw-r--r-- 1 root root 3072 Mar 26 13:22 SharedDataEvents
-rw------- 1 root root 25412 Mar 26 13:21 UserCache.bin
babbage:~# id
uid=0(root) gid=0(root) groups=0(root),1(bin),2(daemon),3(sys),4(adm),6(disk),10(wheel)
babbage:~# umask
0022

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12. (timmymac123),

Apr 2, 2009 6:47 AM in reply to RunOutOfNamesToTry

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I have nearly the same problem....

RHEL5.3. I have Acroread 9.1.0.1 installed via rpm (/usr/bin/acroread) and via a tar-bz file at /usr/local/Adobe/....

I have the same issues with both installations:

1. As a user, start up acroread.

2. Open a file

3. Send to my Xerox 6360DX printer

or

3. Open the printer options, click through a few of the options, after about 5 or so clicks...

4. Acroread crashes

As root, printing the file seems to work. However, if I click through the options, after about 5 or so, it does crash.

I have the crash logs as mentioned above. I have four of them:

1. as user under rpm, try to print and watch crash
2. as user under tarbz, try to print and watch crash
3. as user under tarbz, change print options and watch crash
4. as root under rpm, change print options and watch crash

Anyone care to look at the crashes?

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13. (GauravJain),

Apr 2, 2009 8:35 AM in reply to RunOutOfNamesToTry

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Yes, we would very much appreciate the crashlogs. Please send them to gaurav at adobe dot com.

-Gaurav

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14. (Rishi_Oberoi),

Apr 3, 2009 1:30 AM in reply to RunOutOfNamesToTry

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Hi timmymac123, Thanks for reporting the issue. Please let us know whether you are getting the 'RSException' on the console at the crash. If yes, then we are trying to reproduce the crash at our end. If not, then please try the following things at your end. This will help us in isolating the issue. 1) Please check the value of the variable GTK_IM_MODULE. Type the command : echo $GTK_IM_MODULE You may change the value to "xim" and see if the crash still persists. 2) Please try to choose another printer or driver in the main print dialog and go to the print properties dialog. Also print to that printer. See if the crash is specific to a particular printer. 3) Are you facing a crash when printing a particular pdf file. If so, please pass on the pdf file to rishi at adobe dot com. 4) Please let me know the cups version that you are using. You may find that in the web interface ( http://localhost:631). 5) Which ppd file are you using to print the file. Please attach the ppd file in the mail. 6) You can also try to print using the commandline: acroread -toPostScript -shrink -pairs <pdf file> - | lp -d <PrinterName> Regards, Rishi

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15. Norman Ramsey,

Apr 5, 2009 6:16 PM in reply to (Rishi_Oberoi)

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Changing this environment variable makes no difference on Debian i386/testing.
I do have a copy of iceweasel (Debian rebadged firefox) running, but acroread
fails on the console:

: nr@homedog 5103 ; r /us
/usr/bin/acroread ternary-awgs.pdf
terminate called after throwing an instance of 'RSException'
: nr@homedog 5104 ; set | grep GTK
GTK_IM_MODULE=xim

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16. Vaibhav Padlikar,

Apr 6, 2009 7:59 AM in reply to Norman Ramsey

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Hi All,

We at Adobe are trying to resolve this issue at earliest. We would like to share private build(s) with probable fix with users facing this issue.If you are willing to help us and be part of private pre-release programme kindly send in your email-ids to vaibhavp at adobe dot com.

Thanks again for reporting the issue and for helping us in resolving this.

Regards,
Vaibhav

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17. Vaibhav Padlikar,

Apr 28, 2009 1:19 AM in reply to Vaibhav Padlikar

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HI All,

Thanks for participating in pre-release program and reporting the issue. We have now fixed the issue at our end and would release the fix in the next dot release.

Thus, pre-release program is now closed.

Thanks again for helping us on this.

Regards,
Vaibhav

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18. jjudeb,

Apr 29, 2009 1:19 PM in reply to Vaibhav Padlikar

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Do you have a release date for a version of acroread which does not crash on printing? Or perhaps a workaround for the problem? Right now, the only workaround is to switch to another PDF reader.

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19. Norman Ramsey,

Apr 29, 2009 7:33 PM in reply to jjudeb

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I have no idea. I was just a beta tester.

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20. RishiOberoi10,

Apr 29, 2009 9:25 PM in reply to jjudeb

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Hello,

What kind of a crash are you encountering while printing.
Please elaborate on the steps.

Regards,
Rishi

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21. jjudeb,

Apr 30, 2009 7:13 AM in reply to RishiOberoi10

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The crashes are very similar to the ones described in this thread. Most, maybe all of the crashes involve a Xerox colour printer PPD. Acroread crashes when changing options or when clicking "Ok" to print. The machines (multiple users are affected) run Ubuntu 8.04 with Acroread 9.1.0.

I have attached one of the print PPD files.

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22. RishiOberoi10,

Apr 30, 2009 9:39 PM in reply to jjudeb

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Hello,

The issue here seems to be because of the large number of options in the ppd file, typically a Xerox color ppd(we have it reproduced and we are working on it).

It seems the ppd is not attached with your post. Please mail the ppd file to rishi at adobe dot com.
I will confirm the issue once I get the ppd file.

As a workaround you may use a ppd file from the CUPS package for your printer.

Thanks & Regards,
Rishi

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23. uraslacker,

May 23, 2009 9:45 PM in reply to RunOutOfNamesToTry

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Whilst I have no issues with 8.1.5, I see this identical message with all versions of 9.x.

Any progress on this one, as my work document review/control process has switched to 9.x and eventually I'll need to do the same at home....

Cheers,

- Ura

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24. Gaurav Jain (GJ),

May 23, 2009 9:49 PM in reply to uraslacker

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Both the issues covered in this post (RSException, and PPD with large number of parameters) are being worked on and the fix will be available in the next patch/dot release of the Reader. Please stay tuned to the Adobe Reader for Unix Blog (http://blogs.adobe.com/acroread) for the release announcement.

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25. hexsel,

May 28, 2009 10:43 AM in reply to RunOutOfNamesToTry

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I'm getting the exact same symptom, but I didn't try to print from Adobe. I did try to add some annotations to a document, that's the oddest thing I've done.

Adobe opens, stays up for about 3 secs (I have a fast machine), then crashes. Whether it open acroread by itself or with a document doesn't seem to make a difference. "export GTK_IM_MODULE=xim" didn't make a difference.

ghexsel@vic-ghexsel:~/dev/code/integration$ acroread
terminate called after throwing an instance of 'RSException'

Ubuntu 9.04 32bits in a Intel Quad Core, tried both the latest 9.1.1 deb from Adobe and the default 9.1 that ships in the partner repository in Ubuntu.

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26. Gaurav Jain (GJ),

May 28, 2009 9:07 PM in reply to hexsel

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As I mentioned in my comment above, this fix is being worked on and will be available in the upcoming dot release (9.1.2) of Adobe Reader. Stay tuned the blog (http://blogs.adobe.com/acroread) for the release announcement.

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27. Vaibhav Padlikar,

Jun 18, 2009 3:12 AM in reply to Gaurav Jain (GJ)

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This bug has been fixed in Adobe Reader 9.1.2 on linux , this can be downloaded from ftp://ftp.adobe.com/pub/adobe/reader/unix/9.x/9.1.2/ .

For details please visit http://blogs.adobe.com/acroread/2009/06/912_and_816_security_updates.h tml

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28. JerseySD,

Jun 18, 2009 3:14 PM in reply to Vaibhav Padlikar

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Yup this is fixed on 9.1.2 with Xerox printers but now my HP 2605 printers when printing duplex, exhibits the same symptoms and crashes when trying to print duplex.

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29. RishiOberoi10,

Jun 18, 2009 10:16 PM in reply to JerseySD

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Hi Jersey,

Were you facing the same issue with the earlier versions(8.1.x or 9.1.1) of acroread too.
As you mentioned the crash is happening when you try to print duplex. Is this the only scenario that is causing the crash?
Are you facing the crash with any other printer?

Please attach the ppd file that you are using to print to the HP 2605 printer.

Regards,
Rishi

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30. JerseySD,

Jun 19, 2009 7:57 AM in reply to RishiOberoi10

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I did have this issue after upgrading to 9.1.1 but with our new Xerox
printers NOT the HP 2605's - so I downloaded from the ftp site the 9.1.2
which fixed the issue with the Xerox printers but broke the working HP
2605 printers.

If I use the 8.1.2 I have no issues - attached is the ppd file I am using.

jj

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31. JerseySD,

Jun 19, 2009 7:57 AM in reply to RishiOberoi10

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One more thing, using the lpr command works fine with the duplex option.

jj

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32. RishiOberoi10,

Jun 21, 2009 9:55 PM in reply to JerseySD

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Hi Jersey,

I am afraid I do not find any ppd attached with the post.
If you are facing problem attaching the ppd file, please mail it to rishi at adobe dot com.

Also, as I asked you before is the issue only when you set the duplex option on. Thus with all other settings you do not face a crash. Please confirm.

You said using lpr solves the problem. Is it that you are printing it through the custom route( choosing "Custom" in the Printer name dropdown) or are you using the "print to file" route to create a postscript file. Please specify.

The default printer command used to send the job to the printer is "lpr".

Regards,
Rishi

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33. dlakss,

Nov 25, 2009 4:29 AM in reply to RishiOberoi10

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Hi,

Currently we are having the same issue with the latest Acroread 9.2-1 on Ubuntu 8.04LTS.
Acroread crashes on printer settings dialog.

To reproduce:
Open a document
go to file/print
open printer preferencies, change something, press ok
it makes acroread crash without any error messages

I attached the PPD file used to print.
Printer is Xerox Workcentre 7232.

Could anybody please take a look at it?

Thank You
Daniel

Attachments:

xrx7242_pdf.ppd.zip (9.1 K)

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34. endzone82,

Jan 26, 2010 11:57 AM in reply to RunOutOfNamesToTry

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We are having the exact same problem on the latest Reader 9.3 on Opensuse 11.1 and Cups remote printers:

Steps:
Open PDF File
Chose File-> Print
Chose Properties on the Default printer
Click "OK" in the Properties Dialog
--> CRASH without notice!

Attached please find the crashlog.

This problem persisted in 9.0, 9.1, 9.2 and 9.3, no problem in the 8.x releases!
I can provide the PPD files if neccessary.

Attachments:

0126_1503_ykN1Yc.zip (654 bytes)

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35. Janice Janice,

Feb 4, 2010 12:48 AM in reply to endzone82

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Hello Michael,

Thanks for reporting the issue. We are trying to reproduce the problem but haven't been able to do it yet with the steps you mentioned in your post (by launching acroread after firefox 3.1 Beta 3).

Please let us know in case you find anything else.

Sincerely,
Janice

Bucks County Real Estate

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36. alcap0nedotdot,

Mar 9, 2010 9:32 AM in reply to Janice Janice

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Hello,

Adobe Reader 9.3/9.3.1 crash after clicking the "OK" button of the printer properties dialog (with or without changing any option).
With ACRO_CRASHLOG=1 it only shows "segfault".
Using also a remote printer (HP C5180). Tried different cups version (1.3.x and 1.4.x) and driver version (hplip), same problem.
It's still possible to print without accessing the printer properties dialog.

Btw I have no problem when using my laptop (software setup is similar) : could it be a hardware compatibility problem ?

I'm using Gentoo Linux.

Sincerely,

Alex

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AR 9.1 crashes on Linux

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