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Unable to install Type 1 fonts in Windows XP

Aug 7, 2008 1:37 PM

I'm having problems loading Type 1 fonts into Windows XP. I loaded ATM 4.1 light and get the following error message when trying to load the fonts through it: 'Cannot activate font <fontname>. The font files are invalid.'<br /><br />I've removed ATM 4.1 from my computer and ran the ATM 4.1 light updater to fix the registry problem, but now get the following error message when trying to load the fonts through the windows font folder: 'Unable to install the <fontname> font. File "D:\fontname___.pfm is either invalid or damaged"' <br /><br />So I'm thinking that the registry is not completely fixed as it seems the .pfm files are not being associated properly. I've tried re installing windows and that did nothing. I would really prefer not to have to re format the hard drive and start from scratch as I already had to do that with this brand new Dell laptop due to issues with MS Office. I guess that's my worst case scenario. I also have Adobe Photoshop CS2, Illustrator CS2, and Acrobat Pro 8.0 on the computer. I don't think any of those would be causing my problems, but I mention it in case might. <br /><br />Does anyone have any ideas of how I can fix this problem? Thanks, Tom
 
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    Aug 7, 2008 2:18 PM   in reply to (Thomas_C_Rogers)
    Have you considered the possibility that the font files are, in fact, invalid? XP and W2K are a lot more picky about fonts than previous Windows OSs and will reject dodgy fonts. Does this affect all your fonts or just some? Were they free fonts downloaded from the net? If so, they may well be badly pirated copies or just badly made amateur efforts. I've not heard before of the registry fix not working, so I wouldn't place my suspicions there, especially since you reinstalled Windows. Can you load these fonts on other PCs?
     
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    Aug 7, 2008 2:26 PM   in reply to (Thomas_C_Rogers)
    In addition to Dominic's comments, are both the .pfm and associated
    .pfb files in the same folder that you're installing from?

    There are MANY older Type 1 font files, including some from reputable
    quality vendors, that XP balks at. They can often be repaired by
    passing them through something like Transtype or FontLab (just opening
    them and saving them). There are some fonts whose names need to be
    changed because of length or the presence of invalid characters.

    - Herb
     
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    Aug 7, 2008 3:32 PM   in reply to (Thomas_C_Rogers)
    You might try re-instlling ATM Light 4.1. Download a fresh copy and
    reboot after instllation.

    I use it happily under XP (silly reasons - I like being able to click
    on either the .pfm OR the .pfb to display a font and a couple of minor
    others)


    - Herb
     
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    Aug 10, 2008 2:13 PM   in reply to (Thomas_C_Rogers)
    Can you install OT and TT fonts okay? If you just need to use the T1 fonts in the Adobe apps, you could install them in the Adobe fonts folder, but at the moment I'm guessing that you're looking at a reinstall of Windows.
     
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    Aug 17, 2008 7:34 PM   in reply to (Thomas_C_Rogers)
    Was this ever resolved? This suddenly and mysteriously started happening on my Win2k3 Server machine. The fonts are definitely good, direct off the ol' ATM Deluxe CD I get the same error. I'm baffled and in a former life I was an Adobe Type Support Tech...????
     
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    Aug 18, 2008 2:15 PM   in reply to (Thomas_C_Rogers)
    Gary, you didn't install ATM4.0 did you? Or remove 4.1?
     
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    Aug 18, 2008 9:42 PM   in reply to (Thomas_C_Rogers)
    I removed 4.1 after it went wacky (which happened sometime after installing Win2k3 SP2). I just uninstalled SP 2 after deleting every reference to PFM and PFB in the reg and (while just about everything else broke) Type 1 fonts were installing again (despite claiming they were corrupt as I installed). Tried the steps that seemed to be working previously to my satisfaction (installed 4.1 and Type 1 fonts were working) installed SP2 and boom, invalid or damaged messages..

    My next move when I have time is to remove SP2 again, not install any ATM at all and see if I can keep it working through the SP2 install and the associated bevy of massive reinstalls required after pulling it out. (Oh, and I did along the way try the ATM fix reg entry, but it has yet to shake anything loose at all).
     
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    Aug 19, 2008 4:30 PM   in reply to (Thomas_C_Rogers)
    Aaarrrrrgggggg.........DOH! I'm a moron...

    Well, I realized on of the other things that happened when I rolled back to pre-SP2, was my video drivers died. So, finally it dawned on my to take the basic troubleshooting step of VGA mode and boom, type 1 fonts installing again. Never believe the error message I suppose.

    I haven't reinstalled ATM yet, but I might as well, now that I can remove it and restore the windows registry entries blindfolded.

    Anyway, rolled my video drivers waaaayyyyyy back to the last set issued by HP for this machine, and those are working.
    Some of the basics of the failure case:

    NVIDIA Quadro FX2000 running Nvidia supplied drivers v.176.04_quadro_winxp2k_english_whql w/Dual LCDs at 1680x1050

    Windows 2003 Server Standard SP2
    HP XW8000 Workstation

    The success case:
    Same as above except NVIDIA drivers are HP supplied:
    sp31860 - 72.13 Rev. B (7 Dec 2005).exe

    Note to self, don't ever forget to try VGA first again....although I'm sure if another 9 years go by without it solving anything, I'll forget again.

    PS: (no pun intended) ATMD 4.1 works fine now too).
     
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    Aug 19, 2008 7:42 PM   in reply to (Thomas_C_Rogers)
    Glad you figured it out and thanks for posting the solution.
     
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    Aug 22, 2008 7:42 AM   in reply to (Thomas_C_Rogers)
    I am having the same problem with new laptop we just got in.
    Specs:
    Dell Precision M6300
    nVidia Quadro FX 3600

    It works on all our other Precision M90s and such. Those all probably do not have the newest driver.

    I am gonna start playing with drivers and I will post back here what I find.
     
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    Aug 22, 2008 8:06 AM   in reply to (Thomas_C_Rogers)
    Thomas, the XP version you are loading, is it Dell's preloaded XP or is an off the shelf XP?
     
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    Aug 22, 2008 8:14 AM   in reply to (Thomas_C_Rogers)
    I would most humbly recommend that you contact nVidia and complain to them. You have some fairly convincing evidence that their driver and/or accompanying "added value" (ha ha) software is mucking around in the system somewhere where it shouldn't be!

    - Dov
     
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    Aug 22, 2008 8:20 AM   in reply to (Thomas_C_Rogers)
    On the Dell site on the download page for the video drivers there should be a link in the upper right that says "Other Versions" that will lead you to a list of past drivers.

    This is not fun at all, but I think your best bet is to uninstall the nvidia drivers you have now, and start at the oldest and work forward until it breaks again. The safest way to do this is to add/remove programs on the nvidia drivers and restart each time you load a new set (I confess I'm not always very careful about that process, but evidently I just love increasing my frustration index to the maximum tolerably level).

    If absolutely none of the drivers provided by Dell solve the problem, you'll likely have to go hunting around the net for even older drivers. Like I said, the version that ended up working for me was pretty far back there and just happened to be the most recent provided by HP (since this machine is several years old they apparently stopped updating them).

    In the meantime I suppose we both should shoot a mail to nvidia (though they tend to have little interest in supporting integrated or vendor supplied video cards vs. their own retail products). Understandably, that is part of the deal. They sell the cards to the integrator at wholesale becuase the integrator is supposed to carry the support costs (kind of like when PhotoDeluxe or some odd consumer product is bundled with every wacky scanner and camera on the market). So far so good on my old drivers, and I just discovered they have "windowshade" like functionality in addition to single click monitor moves in the title bar, which is sweet...

    Good luck, video conflicts are always a heart ache...
     
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    Aug 22, 2008 8:27 AM   in reply to (Thomas_C_Rogers)
    I looked at the Dell site and it only lists one other video driver for the card in this troublesome laptop. One from Feb of this year. I am doubting that will fix it. :(

    Oh what's even better is nVidia doesn't even list the card at all. I am not sure when it was introduced, but I got a feeling it's goint to be some hard searching.

    For me, I can install any .ttf without a problem (at least the few I tried). It seems to be only effecting .pfm/.pfb

    I am going to install the older driver this afternoon and get back with what I find.
     
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    Aug 22, 2008 8:37 AM   in reply to (Thomas_C_Rogers)
    Start with the laptop model and drill down. That will get you to:
    http://support.dell.com/support/downloads/previousversions.aspx?c=us&l =en&s=gen&SystemID=WRK_NBK_PNT_P4_M4300&releaseid=R191014&vercnt=5&dev iceid=13675&formatcnt=1&releasetype=DRVR&servicetag=&catid=-1&libid=6& impid=-1&osl=en&os=WW1

    Which has 4 available downloads.

    Also, Nvidia techinically doesn't list my card either, these are integrated chipsets and they expect HP/Dell who-ever to support and provide drivers for them.
     
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    Aug 22, 2008 9:19 AM   in reply to (Thomas_C_Rogers)
    I am running a 6300 not a 4300.
    That link is for 360 not 3600.

    Here is my driver link. Only one.
    http://support.dell.com/support/downloads/previousversions.aspx?c=us&l =en&s=gen&SystemID=PREC_M6300&releaseid=R189269&vercnt=2&deviceid=1626 0&formatcnt=1&releasetype=DRVR&servicetag=&catid=-1&libid=6&impid=-1&o sl=en&os=WLH
     
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    Aug 22, 2008 9:56 AM   in reply to (Thomas_C_Rogers)
    ahh...rough break. I was looking at Thomas's model. Sorry...

    I suspect (and can't be sure since I don't see the machines) that the 3600 in a laptop is being called a 360M since the link for Thomas's laptop model lead to the 360M. Probably worth a call to Dell to find out (and who knows they might have other drivers they can direct you to).
     
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    Aug 22, 2008 10:16 AM   in reply to (Thomas_C_Rogers)
    Wow, so I uninstalled the current driver from 6/10.
    It allowed me to install the fonts.

    So I installed the only listed older driver from 2/26. And it worked!

    Just to make sure, I uninstalled that driver (2/26) and reinstalled the newest one (6/10), and it broke it again.

    What do you guys think, should I talk to Dell support or nVidia or both?

    I have yet to read what is new in the updated driver, but at least I have a functional computer now.

    Thanks for the help guys!
     
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    Aug 22, 2008 10:45 AM   in reply to (Thomas_C_Rogers)
    Rockin' and congrats...

    Probably both nVidia and Dell. Also, it's kind of funny that the "Partner Certified" drivers didn't work, but as I recall any fonts that were already installed were working in my apps and I didn't notice a problem until I went to try to add additional fonts, so it is possible the "certification" process missed the step of adding a Type 1 font (or since our Type 1's are destined to be replaced with the new open type fonts, Type 1 confirmation wasn't part of the process at all). I think all 4 vendors involved (including MS) should have some interest in making this work and Win 2k3 SP2 did include a new version of atmfd.dll and atmlib.dll from Adobe, so somebody, somewhere is still in this code.

    I can't say this is the strangest video issue I've ever seen, but it is definitely up there. Since the failure blames the font, the code must be assuming any error at all while adding the font is related to the font files. When I was troubleshooting this and looking through some of the dev docs I did notice the GDI.exe is tied to the font activation process (a very old font related hot fix in Win2k included atmfd.dll, atmlib.dll and dern near all of the GDI components), and that is what first kick started my brain back to the basic TS step of checking for a video conflict. So much for the Hardware Abstraction Layer I suppose. I'm sure things would be worse without it (think Win 3.1), but I do wish it was little more robust in its defense against driver related weirdnesses.
     
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    Aug 27, 2008 8:07 AM   in reply to (Thomas_C_Rogers)
    No problem, I'm glad we all found a resolution (and who knows, maybe Adobe will add an item to their "partner certification" check list).
     
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    Aug 28, 2008 1:49 PM   in reply to (Thomas_C_Rogers)
     
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    Aug 28, 2008 1:52 PM   in reply to (Thomas_C_Rogers)
    Thanks for working this out. It helped me with the same problem on a Dell Precision M70 laptop on which the IT people installed a new operating system after a crash (XP). I went to the Dell Drivers site you indicated, navigated to the M70 video drivers, downloaded the old one there (2006), and installed it.

    After running the driver's .exe install program, I also had to 'roll back' (rather than 'update') the driver using the display tools in the control panel.

    Now my Type 1 fonts install without a .pfm error, and I'm able to complete the projects I was half-way through.
     
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    Sep 17, 2008 10:02 PM   in reply to (Thomas_C_Rogers)
    hmmm.....guys i've read through the post, so it seems like the solution is to roll back to an older driver. but i just bought my laptop recently and it comes with a nVidia 9200m GS. It's a really new model, the nvidia sites doesnt provide the drivers, and there's no old drivers to roll back!

    any ideas how to solve this one?
     
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    Sep 18, 2008 7:50 AM   in reply to (Youtou_Ko)
    Maybe reducing video acceleration...worth a try.

    Aandi Inston
     
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    Sep 18, 2008 8:51 AM   in reply to (Thomas_C_Rogers)
    reducing video acceleration... how do i do that? in the nVidia panel?

    and i'm starting to think it might be a SP3 issue...
     
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    Sep 18, 2008 9:44 AM   in reply to (Thomas_C_Rogers)
    What is the make and model of the laptop?
     
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    Sep 18, 2008 8:03 PM   in reply to (Thomas_C_Rogers)
    SAMSUNG R460
     
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    Sep 19, 2008 7:53 AM   in reply to (Youtou_Ko)
    Desktop
    Right click
    Properties
    Settings
    Advanced
    Troubleshoot

    You should see a slider. You can reduce acceleration, or disable it
    completely. Worth a try, it often works around bugs in video drivers
    (at a cost in performance; if it is off, you may as well have the
    cheapest generic card).

    Aandi Inston
     
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    Sep 19, 2008 9:18 AM   in reply to (Thomas_C_Rogers)
    Another option is to check windows update (using the custom rather than express option) to see if there have been any MS WHQL drivers released for the card. I took a look at the HP site to see if they had any drivers for this chipset (since Samsung didn't), but no luck.

    You might be stuck for a while, but such is life on the bleeding edge...

    Gary
     
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    Sep 21, 2008 6:49 AM   in reply to (Thomas_C_Rogers)
    no luck at all with both suggestions.
    the search for truth goes on.
     
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    Sep 21, 2008 9:37 AM   in reply to (Thomas_C_Rogers)
    Have you already confirmed that you can add Type 1 fonts in VGA mode? (Hit F8 as your computer starts up to chose that start option, it will be ugly, but it will confirm the issue is video).
     
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    Sep 24, 2008 10:52 PM   in reply to (Thomas_C_Rogers)
    i have confirmed that the fonts install without problem after i uninstall the video drivers.

    once the video drivers are installed again, the problem comes back.

    as of today, i still havent found any way to solve this problem....help!
     
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    Sep 24, 2008 11:01 PM   in reply to (Youtou_Ko)
    Unfortunately, this problem really requires some coordination between Microsoft and your video card manufacturer. Adobe is not involved in providing the software for installation of Type 1 fonts.

    What I do suspect, though, is that the video driver is somehow trying to accelerate the rendering of fonts, but only supports TrueType, and in the process of intercepting the font rendering is somehow shutting down full system support of Type 1.

    Anyway, contact both Microsoft and your video card supplier (and if the video card was bundled with your computer, your computer manufacturer). This is truly a high severity bug on the part of one or more of them.

    Sorry, but Adobe can't assist with this.

    - Dov
     
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