I burn dual layer disks from time to time - they're all the same: same menus at the beginning but different video content. Until recently I'd never produced a coaster. When I did, Encore went through the usual procedures - ordering files etc - and then got to 'Validating Media' and then 'preroll' after which it produced the screen 'Writing disk 1 of 1, then simply wrote nothing. Or at least it must have written something since the disk subsequently proved to be unuseable. I went through the process three times, shutting the computer down between attempts, and on each occasion produced a coaster. To find out what was going on, I then loaded a similar project which had produced a successful disk recently - that burned perfectly satisfactorily. Since then I've had two more projects which have failed, while several more have been successful. I can see no difference between the projects and I receive no error notices from Encore for the disk failures. The disks are definitely DVD+R, all from the same Verbatim batch. The problem seems to be Encore (since 'successful' projects produce successful disks everytime, while the 'failures' produce failures everytime). The disk sizes are all under 8.5GB. Anybody got any ideas? I'd be most grateful. James Debney, UK.
(James_Debney), Nov 22, 2006 12:35 AM
As a matter of interest, what happens if you write to a folder, and then load the resulting folder up into something like GEAR Pro Mastering Edition?
Or even write an ISO image & try to burn with the wonderful IMGBurn.
Michael, what on earth are you talking about? Encore has supported DVD+R DL since version 1.5.1. It does what it should. Whatever problem James may have is project-related. And I'm not sure what the problem is you're seeing as you've provided next to zero information about it.
Provide more details and perhaps someone can help.
I've now tried to write a DVD folder on the hard disk. Again Encore goes through the entire routine of preparing the write, ordering the files, etc, but when it starts to write, it stops. It writes no data on the hard disk and says there is 1 second remaining of the write. I now took one of the successful projects and asked Encore to write a folder on the hard disk. It did so promptly and without any 'oddity'. There is no obvious difference between either of the projects. Both consist of First Play, a menu screen with four chapter buttons, and a time line (with four chapters) consisting of a single m2v file and a wav file transcoded to ac3. Other than the precise length of the file on each timeline, both projects are identical; indeed both projects were started off 'saved as' from the same original project (my business is repetitive - I put cines on DVD). So I haven't the beginnings of an idea of what the problem may be myself!
On this machine I have Encore 1.5.1 upgraded from Encore 1.something or other and Encore 2. Encore 2 could have been an upgrade from 1.5.1, but I can't remember. I mention this in case there is some sort of interaction. Also I should note that I have found Encore 2.0 very much slower at importing files and transcoding than 1.5.1. I have wondered from time to time if there is a problem.
This one has me baffled, to be perfectly honest with you!!
I very much doubt that there is any relationship owed to the upgrade path, as when you upgraded you could have left 1.5 installed, and simply installed 2.0 to a new folder.
On the offchance there may be residual hangover, a reinstallation
help - but if this were the cause I would expect
Running out of ideas rapidly, but have you definitely got plenty of spare build space on the HDD?
Have you tried clearing out the Media Cache database? (Preferences, Audio in/out)
Are the M2V and AC3 files
DVD Compliant - what application(s) were used to create these files?
The media files are definitely DVD compliant (I do this all the time), and there is no obvious difference between the projects that work and the ones that don't. The files are all created from PremierePro via realtime export as m2v. I have oceans of hard disk space @ at least 10 x 500 GB external HDs and internal HDs @ 500 GB
As I said above, the projects that work, work everytime they are used, and the ones that don't work, never work.
I'm interested in the media cache database. I'd like this to be the cause of the problem since I've never cleared it (didn't realise you had to). Before I do clear it however it might be instructive to find out whether it is bloated and by how much. Is there a file size limit? In which direcory will I find the database? I've had a look at Encore and its files in its installation on the C drive of this computer but the database does not appear to be stored there.
I do see how to clear it but, as I say, I'd like to estimate whether it could have been the cause of the problem first.
I think a reinstallation of Encore then might be a good idea, as you suggest.
Thanks very much for your help. I don't know why you guys go to such trouble to help anoraks like me.
I can understand you displeasure with attacks on encore. I have been very happy with encore from a stability and features point of view. Having used DVD Maestro for years, Encore is much stronger and it's integration with after effects for menus as well as photoshop and premiere are wonderful. However, Any project that has gone south on me (I do about 20 a year) has always be a dvd-9. I have never had a problem with a dvd-5. So I have to agree with those that complain about encore when it comes to dvd-9's. Having said that, I have always been able to work around a dvd-9 problem one way or another, but I agree with Neil here, I am perplexed as well. The only thing I can suggest is to start over with a whole new project and go with 2.0. I had less ability to fix faulty projects in 1.5 than I do in 2.0. Of the 5 dvd-9 projects I have done in the past year, only 1 was a problem and it was fixed by rebuilding the project from scratch and only letting the program run from one monitor instead of 2 (I am still trying to figure that one out).
The media cache database is where Encore stores all the various references to every asset in the project. If one of these files has somehow become corrupted it could explain the problem, I believe. It is essentially a database that keeps track of all the project media to improve - in theory - performance & speed. If it gets corrupted, it could just be that a file in the database is actually pointing to the wrong asset.
There are 2 options here
1 - Clean database, and
2 - Delete database.
The former option will remove any old cached files, whilst the latter will discard the entire database. This would necessitate Encore rebuilding the whole thing from scratch when you next launch the project.
To carry out this operation, go to preferences/Audio in-out, and clean cache to delete the cache for the current project, or delete to kill the whole lot.
The database is usually located in the cache subfolder of your Encore project folder.
I have a curious tale to tell, which I don't understand.
I took one of the DL projects which won't write to disk but which renders the disks subsequently unuseable and tried to write it by first cleaning the database, then deleting the database, then physically deleting the cache folder on the disk drive in the project folder (3 attempts). I couldn't produce a disk and I couldn't produce, at first sight, a DVD folder either. So then I checked a successful and apparently identical project and produced a successful disk and a successful DVD folder on the hard disk without any problems. So far so good.
Writing both the successful disk and the DVD folder took about 11 minutes on each occasion. The attempt to produce the project that was unsuccessful ended in a message that the project was being written but it was obvious that nothing was happening - so the effort was terminated after a minute or so. I was therefore very surprised to find an apparently complete DVD folder on the hard disk when I casually examined it.
The size of the folder appears to be right, and the structure of the DVD appears to be normal. I played the VTS_01_1 VOB file (given as 1,048,544 KB), but Media Player said 'The specified title and/or chapter numbers does not exist on the DVD'. I then played the exact counterpart folder in a successful project in Media Player and it played fine. So I've got the right amount of data in the failed project compared with successful project, and appearing in record time - although it doesn't function (for whatever reason).
To check the speed of writing I deleted the failed DVD project file and went through the whole procedure again, ending Encore seconds after it had produced the message that it was once again writing this file but evidently not doing so - ie not minutes after this message. A complete file of nearly 6 GB was once again on the hard disk - so quickly - and just as useless.
I'm mystified. All I can deduce is that this failed DVD folder is written very quickly indeed and that the same event which produces the folder is the one which, when the write disk option is chosen, mangles the disk. After that I haven't the foggiest, as we say in Birmingham UK.
So I leave you a mystery. Your thoughts will be pearls of wisdom.
I have another story. I tried to burn a DL project, using Ridata DL disks. Encore ejects the disk stating it is NOT a good disk or not a DL disk or some thing like that. I use the same project image (iso) and can burn it with Nero. any idea what I need to do to Encore to make it accept the Ridata disks?
I've found a way of making these projects work and it's bizarre. In one of my attempts to find out what was going on I shortened the timeline to see if that would have any effect. Hey presto! it worked - I wrote a DVD folder. Several experiments later I now see that if I add a blank section I can shorten it if the project proves itself to be troublesome, saving the situation. I'd love to know why Encore is behaving like this. It's not because the projects are too long - they're mostly about 6GB and I take only a minute or so off the timeline to make them work. I never have any problems with DVD5.
Am I to undersatnd +R is the prefered Dual Layer disk? I am using Ridata -R disks because of the -R greater compatability with older DVD players. However I will use up the batch I have (VIA Nero) then switch to Verbatim. I do not usually need more than one DVD. One DL is more $ than 2 regular.
A stab (in the dark): If there are no or very few chapter markers in the timeline that shortened, what happens when you try again with the original length and some extra markers? (E.g. a chapter every 15 minutes or so.)
It worked. The unshortened timeline is 2 hrs 8 mins with 4 chapter points. The project in this form has never written successfully. I interpolated a chapter point between every existing one, thus producing a series of 8 chapter points (with one after the last pre-existing one). The DVD file wrote without any obvious difficulty.
I take it this suggestion of yours - which is very inspired - is not serendipity. What's going on?
What I think is going on is that Encore couldn't find a point to put the layer break. AFAIK it will place a layer break either between timelines or on a chapter marker. With a very long timeline (which has to be split over both layers) and no chapter marker at a suitable location Encore seems to fail and apparently without telling you
If my conjecture is correct this would be worthy of an update/patch. :)
Thanks, Ruud: this makes sense to me. I compose very similar projects from time - same long timeline, same number of chapter points. I'll correct projects which don't work by adding additional chapter points, and add to the topic if the solution fails - though I have very little doubt that you are correct. Best wishes and thanks for saving me a great deal of head scratching.