Adobe Forums: hyphens in auto-detected urls are incorrect

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646 Views 16 Replies Latest reply: Apr 10, 2009 4:45 PM by Marsam_p

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Marsam_p

8 posts since
Apr 8, 2009

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Apr 8, 2009 10:31 AM

hyphens in auto-detected urls are incorrect

Hi,

I am converting a word document (office 2007) which has text similar to:

http://www.aaa-bbb-ccc.com

when the document is converted to pdf (tried both acrobat 6 and 8.1 standard), and viewed in reader (tried both 8 and 9) the pop-up box when i hold the cursor over it looks correct, but when i click on it it tries to go to:

http://www.aaa%E2%80%90bbb%E2%80%90.com

Any ideas why this is?

Thanks!

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try67
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Aug 21, 2008

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1. Apr 8, 2009 10:47 AM (in response to Marsam_p)
Re: hyphens in auto-detected urls are incorrect

Make sure the hyphens you use are standard ones, ie the minus symbol: - and not something like the En-dash: – or the Em-dash: —
PS - Acrobat 6 is certainly not compatible with office 2007. Acrobat 8 might be, but I would recommend updating it to the latest version.

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Marsam_p
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2. Apr 8, 2009 11:13 AM (in response to try67)
Re: hyphens in auto-detected urls are incorrect

I have even confirmed in a hex-editor that they are correct (hex 2D), but it still insists on trying to open a url with them replaced by odd characters.

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AbhigyanModi
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3. Apr 9, 2009 6:53 AM (in response to Marsam_p)
Re: hyphens in auto-detected urls are incorrect

Converting the string to Unicode-16, it looks like Word converted the dash to Unicode character 0x2010 (HYPHEN), which looks same but is not the same as 0x2D (HYPHEN-MINUS).

How did you ensure that the original document has 0x2D?

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Bill@VT
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4. Apr 9, 2009 8:55 AM (in response to Marsam_p)
Re: hyphens in auto-detected urls are incorrect

I copied the link you gave directly into WORD 2007 and then created a PDF (AA8.1.3) by printing to the Adobe PDF printer. The look of the link was fine on the page and the link itself was also fine. My be a version update issue.

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Marsam_p
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5. Apr 9, 2009 11:53 AM (in response to AbhigyanModi)
Re: hyphens in auto-detected urls are incorrect

definately got the right hyphen in there.

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Bernd Alheit
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6. Apr 9, 2009 12:47 PM (in response to Marsam_p)
Re: hyphens in auto-detected urls are incorrect

Can you post the Word document?

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Marsam_p
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7. Apr 9, 2009 1:33 PM (in response to Bernd Alheit)
Re: hyphens in auto-detected urls are incorrect

File attached.

It seems that if i open a .txt file which has this url in it in word and pdf that, then it works fine, but if i start a new document and type this in and pdf it, it corrupts the url regardless of whether i save it as .doc or .docx.

Thanks for all of your help on this!

Message was edited by: Marsam_p - Turns out this forum will not let me upload a .doc file, so i have renamed it with .text on the end, just remove this

Attachments:

document2.doc.text (25.5 K)

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Bernd Alheit
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8. Apr 9, 2009 2:01 PM (in response to Marsam_p)
Re: hyphens in auto-detected urls are incorrect

I can't open the document.

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Marsam_p
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9. Apr 9, 2009 2:26 PM (in response to Bernd Alheit)
Re: hyphens in auto-detected urls are incorrect

Hmm . . . try this one, but please note that you have to rename the file to just document3.doc as this forum will not let me upload the file if it ends with .doc

Attachments:

document3.doc.text (25.5 K)

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Bill@VT
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10. Apr 9, 2009 2:27 PM (in response to Bernd Alheit)
Re: hyphens in auto-detected urls are incorrect

I saved the file to the desktop and deleted ".text". I printed to the Adobe PDF printer and used create PDF button, as well as the WORD conversion to PDF. All three methods worked like a charm. I had no issues with the character changes. It almost looks like you are doiing something with a WEB format, since the %x type use is for special characters in HTML. All I can imagine is that you may have some feature turned off. In Acrobat, I use the IEEE settings file (a publisher). It embeds all of the fonts and as I indicated before, you may have a font issue.

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Bernd Alheit
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11. Apr 9, 2009 3:12 PM (in response to Marsam_p)
Re: hyphens in auto-detected urls are incorrect

Using the document document3.doc I found this:

Links created with 'Convert to Adobe PDF' are correct.

Printing to Adobe PDF creates wrong links. The reason is the font Calibri. When I change the font to Arial and create the PDF document with printing to Adobe PDF the links are correct.

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Marsam_p
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12. Apr 9, 2009 4:11 PM (in response to Bill@VT)
Re: hyphens in auto-detected urls are incorrect

OK - I think you have hit on what is causing it, and you are certainly right that this is some sort of font issue

if i untick the 'rely on systems fonts only; do not use document fonts' option then this issue seems to go away.

Equally, it i leave that option ticked, but do not use the calibri font, then the problem also goes away.

This ties in with the fact that this problem appeared after i started using word 2007 - and thus the calibri font.

Message was edited by: Marsam_p Just beaten to it by Bernd Alheit!

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Marsam_p
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13. Apr 9, 2009 4:15 PM (in response to Bernd Alheit)
Re: hyphens in auto-detected urls are incorrect

I guess the font options are different depending if you click 'creat pdf' or use the pdf printer option.

Still - leaves the question of why it cannot substitute in the system font version of calibri hyphen-minus symbol when there certainly is one.

Is this a bug in the pdf maker?

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Bill@VT
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14. Apr 9, 2009 10:04 PM (in response to Marsam_p)
Re: hyphens in auto-detected urls are incorrect

You may want to look at the fonts that actually got used (if you do not embed the font - something you should do anyway for others that do not have your font). It may be that the font that Acrobat is using when the font is not embedded is not the one you think it should be. That is likely the problem. I guess I did not have a problem when I tried it because my job settings embeds all fonts by default.

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Bernd Alheit
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15. Apr 10, 2009 2:36 AM (in response to Marsam_p)
Re: hyphens in auto-detected urls are incorrect

Use the create PDF button in Word. This will create correct links in the PDF document.

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Marsam_p
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16. Apr 10, 2009 4:45 PM (in response to Bill@VT)
Re: hyphens in auto-detected urls are incorrect

When it converts correctly it just uses Calibri (Embedded subset) - Type: TrueType - Encoding: Ansi. When it does not encode properly, it also uses Calibri (Embedded subset) - Type: TrueType (CID) - Encoding: Identity-H

Not sure why, but this is clearly the issue - more here:
http://forums.macnn.com/82/applications/167946/indesign-question-what- does-font-identity/

I wonder why the 'rely on system fonts' option is not switched off by default . . .

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Apr 8, 2009 10:31 AM

hyphens in auto-detected urls are incorrect

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