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Marsam_pCalculating status...
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hyphens in auto-detected urls are incorrect

Apr 8, 2009 10:31 AM

Hi,

 

I am converting a word document (office 2007) which has text similar to:

http://www.aaa-bbb-ccc.com

 

when the document is converted to pdf (tried both acrobat 6 and 8.1 standard), and viewed in reader (tried both 8 and 9) the pop-up box when i hold the cursor over it looks correct, but when i click on it it tries to go to:

http://www.aaa%E2%80%90bbb%E2%80%90.com

 

 

Any ideas why this is?

 

Thanks!

 

M

  • try67
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    try67,
    Community Member
    Apr 8, 2009 10:47 AM
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    Make sure the hyphens you use are standard ones, ie the minus symbol: - and not something like the En-dash: – or the Em-dash: —

    PS - Acrobat 6 is certainly not compatible with office 2007. Acrobat 8 might be, but I would recommend updating it to the latest version.

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    Marsam_p,
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    Apr 8, 2009 11:13 AM
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    I have even confirmed in a hex-editor that they are correct (hex 2D), but it still insists on trying to open a url with them replaced by odd characters.

    Clipboard01.jpg

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  • AbhigyanModi
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    AbhigyanModi,
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    Apr 9, 2009 6:53 AM
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    Converting the string to Unicode-16, it looks like Word converted the dash to Unicode character 0x2010 (HYPHEN), which looks same but is not the same as 0x2D (HYPHEN-MINUS).

     

    How did you ensure that the original document has 0x2D?

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  • Bill@VT
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    Bill@VT,
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    Apr 9, 2009 8:55 AM
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    I copied the link you gave directly into WORD 2007 and then created a PDF (AA8.1.3) by printing to the Adobe PDF printer. The look of the link was fine on the page and the link itself was also fine. My be a version update issue.

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  • Currently Being Moderated
    Marsam_p,
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    Apr 9, 2009 11:53 AM
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    Clipboard01.jpg

    definately got the right hyphen in there.

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  • Bernd Alheit
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    Bernd Alheit,
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    Apr 9, 2009 12:47 PM
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    Can you post the Word document?

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  • Currently Being Moderated
    Marsam_p,
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    Apr 9, 2009 1:33 PM
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    File attached.

     

    It seems that if i open a .txt file which has this url in it in word and pdf that, then it works fine, but if i start a new document and type this in and pdf it, it corrupts the url regardless of whether i save it as .doc or .docx.

     

    Thanks for all of your help on this!

     

    Message was edited by: Marsam_p - Turns out this forum will not let me upload a .doc file, so i have renamed it with .text on the end, just remove this

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  • Bernd Alheit
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    Bernd Alheit,
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    Apr 9, 2009 2:01 PM
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    I can't open the document.

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  • Currently Being Moderated
    Marsam_p,
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    Apr 9, 2009 2:26 PM
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    Hmm . . . try this one, but please note that you have to rename the file to just document3.doc as this forum will not let me upload the file if it ends with .doc

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  • Bill@VT
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    Bill@VT,
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    Apr 9, 2009 2:27 PM
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    I saved the file to the desktop and deleted ".text". I printed to the Adobe PDF printer and used create PDF button, as well as the WORD conversion to PDF.  All three methods worked like a charm. I had no issues with  the character changes. It almost looks like you are doiing something with a WEB format, since the %x type  use is for special characters in HTML. All I can imagine is that you may have some feature turned off. In Acrobat, I use the IEEE settings file (a publisher). It embeds all of the fonts and as I indicated before, you may have a font issue.

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  • Bernd Alheit
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    Bernd Alheit,
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    Apr 9, 2009 3:12 PM
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    Using the document document3.doc I found this:

     

    Links created with 'Convert to Adobe PDF' are correct.

     

    Printing to Adobe PDF creates wrong links. The reason is the font Calibri. When I change the font to Arial and create the PDF document with printing to Adobe PDF the links are correct.

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  • Currently Being Moderated
    Marsam_p,
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    Apr 9, 2009 4:11 PM
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    OK - I think you have hit on what is causing it, and you are certainly right that this is some sort of font issue

     

    if i untick the 'rely on systems fonts only; do not use document fonts' option then this issue seems to go away.

     

    Equally, it i leave that option ticked, but do not use the calibri font, then the problem also goes away.

     

    This ties in with the fact that this problem appeared after i started using word 2007 - and thus the calibri font.

     

     

    Message was edited by: Marsam_p Just beaten to it by Bernd Alheit!

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  • Currently Being Moderated
    Marsam_p,
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    Apr 9, 2009 4:15 PM
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    I guess the font options are different depending if you click 'creat pdf' or use the pdf printer option.

     

     

    Still - leaves the question of why it cannot substitute in the system font version of calibri hyphen-minus symbol when there certainly is one.

     

    Is this a bug in the pdf maker?

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  • Bill@VT
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    Bill@VT,
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    Apr 9, 2009 10:04 PM
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    You may want to look at the fonts that actually got used (if you do not embed the font - something you should do anyway for others that do not have your font). It may be that the font that Acrobat is using when the font is not embedded is not the one you think it should be. That is likely the problem. I guess I did not have a problem when I tried it because my job settings embeds all fonts by default.

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  • Bernd Alheit
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    Bernd Alheit,
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    Apr 10, 2009 2:36 AM
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    Use the create PDF button in Word. This will create correct links in the PDF document.

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  • Currently Being Moderated
    Marsam_p,
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    Apr 10, 2009 4:45 PM
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    When it converts correctly it just uses Calibri (Embedded subset) - Type: TrueType - Encoding: Ansi. When it does not encode properly, it also uses Calibri (Embedded subset) - Type: TrueType (CID) - Encoding: Identity-H

     

    Not sure why, but this is clearly the issue - more here:

    http://forums.macnn.com/82/applications/167946/indesign-question-what- does-font-identity/

     

    I wonder why the 'rely on system fonts' option is not switched off by default  . . .

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