We sell downloaded PDF materials that are password protected. We have had this happen only 3 times out of hundreds of downloads. It does not appear to have anything to do with the passwords. Our IT guy thinks it is spyware or something on the computer that is having the error. Is there anyone at Adobe that can answer this question?
I am using XP and I just have the same message from Adobe Reader (ver 6) "Bad encrypt dictionary. when I tried to open a pdf form from an utility company. I had open this forms before
Anyone at Adobe Acrobat has any idea or suggestion?
I am also experiencing customers who cannot access our PDF catalog on our website. They are getting the same "Bad Encrypt Dictionary" message. Is there anyone out there with a suggestion on how to remedy this issue??
Same thing happened to me. Update your adobe reader to the latest version. Open the file with that reader instead of with your copy of adobe acrobat. Unfortuanltey, you lose all the features of the adobe software, but at least you can read the file.
Hope you are able to read the doucments from the utility.
Note: If you are saving pdf's save then in a version that will allow those who have at least acrobat 6.0. Many orgnaizations and people are a couple of versions behind due to realative costs of upgrading. This simple task will save you those emails about "bad encrypt dictionary" and allow many to read your pdf's with no problems. At least that's been my experience.