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stewdanko
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Adobe Desktop won't install

Apr 21, 2009 4:02 AM

I was able to successfully install the Palm Desktop on my XP Professional SP3 system without incident.  When I try to install the Adobe Reader for Palm, the application installs on my Palm TX no problem, but the desktop application to specify the files to download won't install.  It enters the Install Shield, I hit next, the progress bars go across quickly and there is nothing on my desktop or in my Start Menus.  I have used the  setup from the Palm CD and downloaded the setup from the Adobe site and neither one worked.

 

I spoke to Palm and they told me I need to discuss this with Adobe.  The Support Portal withdrew my question and referred me here.  Does anyone have a solution or work around for this?  I haven't seen anything on the web.

3981 Views   1 Reply   Latest reply: stewdanko, Apr 21, 2009 5:32 AM
 
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    1. stewdanko,
    Apr 21, 2009 5:32 AM   in reply to stewdanko
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    I was able to discover why my desktop was not installing.  Apparently the Install Shield is an old version.  I followed solutions I had found on Google to no avail.  What finally DID work was to install Acrobat Reader for Palm OS in safe mode for Windows XP.  I believe that Service Pack 3 of Windows was inhibiting the install.

     

    I don't know how risky this is to do, but it worked.  Something like this may also work for Vista.  I don't know.

     
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