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I have had my index on Robohelp 8 HTML come u and am never able to see the end of my index.
I have over 3000 Topics and the index only works up the letter 'C', and then I see 'Loading index..' and nothing ever happens.
I am not sure if I have my Robohelp server 8 index set to 'true' or 'false', but could this be my problem?
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My question was directed to Tulika, and her answer up front on the Index.
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Hi, rwrich21
I am not sure I know the answer to your question, but here are a couple of threads to review which may shed some light on your issues. There are some possible solutions toward the bottom of the thread, post #5.
http://forums.adobe.com/message/2649890#2649890
Meanwhile, I think there is a bit of confusion regarding the word "index" as it relates to Tulika's comments. She was not referring to the Keyword Index which I think is what you are asking about. Rather, she was referring to the way RoboHelp Server creates a Search Index. These are two very different things though they involve the word "index." What she was saying was that the Search Engine can use client-side or server-side indexing to create search results. Enhanced Search is what she is discussing in post #1 up above.
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com
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Hello, I'm having the same issue you had with my keyword index not fully loading when calling webhelppro output from a central server.
Were you ever able to resolve your issue? If yes, what did the trick?
Thanks for any help or direction
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I did not have a rename of the project problem. I have had this problem for a year and a half fortunately most of my users don't use it but I like it. It worked for awhile before we got Robohelp 7 and has not worked since.
Richard Wright
Senior Systems Analyst
NORTHROP GRUMMAN CIVILIAN AGENCIES
1615 Woodward Street
Austin, TX 78772
(512) 326-6610
Richard.Wright@va.gov
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I'm hoping that since you were successful with RS 8, you can help us figure something out. Basically, we're evaulated version 8, but still trying to publish our version 7 robohelp projects. It did take some IT folks with Tomcat experience to get everything setup, but it appears to be working. We were able to publish our version 7 WebHelp Pro project to the server (after some touch and go trying to figure out exactly what the server string had to be, etc.
What we cannot figure out is the URL that we are supposed to use to view the webhelp? That's the main thing. But we also get a message on the Troubleshooting tab that "No default project has been defined" along with the date. But we don't see the project in the list on the Projects tab.
Thanks in advance for any help. (P.S. We are trying to launch this as part of our pilot on Friday so need to figure this out ASAP!)
-Kristen
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Hi,
Can you please share your tomcat logs? They are located in "<tomcat-install-dir>/logs".
Tulika.
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Thank you, Tulika, for taking the time to help us! Attached are the latest log files. Please let me know if you need other specific ones (we had about 10 of them, but I can only attach 3). I appreciate your help.
-Kristen
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Thank you so much for your help. Can I email these log files to you? I'm getting an error message when I try to attach them. Thanks!
-Kristen
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They are attached. Thanks so much!
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Can you please clarify something that our IT guy just heard from Adobe help when he called. They told him that the topic name and file name cannot contain any spaces. I understand that is true for the file name...it always has been that spaces are replaced by the underscore. I cannot believe that the same would suddenly be true for the topic name. That would make RS8 a no-go for us.
Thanks!
-Kristen
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Hi Kristen
I'm sure this was probably directed at someone else, but I'd be totally shocked if that were true.
Keep in mind that Adobe Support is a call center. And what you get from a call center will likely vary. You have folks that are well versed in products and other folks that aren't nearly as well versed.
I stand to be corrected on this, but I've never known Topic Titles to have any effect on things other than what they display to the user.
Sincerely... Rick
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Hi Kristen, Rick,
You can safely include space or other special characters like > < & ' (apostrophe) in your topic names and it shouldn't be an issue. Your webhelp published to RoboHelp Server 8 will work absolutely fine even if your topic names include any of the above mentioned characters.
However you should definitely replace > < & ' (apostrophe) with underscore in your filenames. But its only for filenames and you can freely use these characters in your topic names.
Tulika.
RoboHelp Server Dev Team.
Adobe Systems.
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Hi again,
Yes, I was pretty confident that was the case, regarding special characters and spaces. Adobe help also apparently attributed our errors to having hyperlinks to documents in Lotus Notes databases. I have done that for years with great success. I can't believe that would cause the issue unless for some reason, the length of the URL is now an issue? (LN links are 12 miles long!).
So basically, here's the low down. Apparently we can publish the test projects (e.g., clownfish schoo) to the server and launch it using the standard URL (which I think is something like <Server>/RoboHelp/Server/Prj=<project name>) There is some "redirect" action that converts the URL to what looks like gibberish, but it pulls up the project homepage.
When we publish our project, it does not show up in the RoboServer Admin tool and we cannot access it via that URL convention. It does attempt some redirect thing and then just displays a blank page (not even an error or "topic cannot be found" page).
We can't figure out what the heck is going on. Any suggestions would be greatly appreciated! (BTW, just to remind, we are publishing RH 7 projects to the RoboServer 8 trial version for testing).
-Kristen
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UPDATE: We are now successfully publishing to the RS 8 server! We have been using it in our pilot release to about 300 users for about 1-1/2 weeks and have not have any stability issues whatsoever, unlike RS 7 which had to be rebooted almost daily because it went down all the time. So we are happy about this and plan to purchase the upgrade.
However (there is always a however!), we are now going back to working with a merged master/subproject methodology. We have successfully done this (following Peter Grainge's detailed instructions) to our old RS 5 server and it works perfectly. We have published the master project to RS8, which created the mergedProjects folder and related subprojects subfolders, per usual. We published the subprojects to their respective subfolders, per usual. But here's the however part...we cannot see any of the subprojects when we open the master, as we typically would.
I'm sure this is probably some simple setting we are missing or something. Does anyone know if this merge process has changed in anyway for publishing to RS8?
-Kristen
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Kristen
To the very best of my knowledge, the method of merging on my site works on RoboHelp Server so I don't think that is part of the problem. Unfortunately I don't work with RoboHelp Server so I cannot help you on that side of things.
I believe you are using RH7 to produce your help and I believe that needs a tweak to make it work with RHS 8. I am not sure offhand if that was part of Patch 3 and I will look into that as soon as I post this.
I am also asking someone else to look at this as he has more knowledge of RHS.
Standby.
See www.grainge.org for RoboHelp and Authoring tips
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Yes, Patch 3 must be installed.
See www.grainge.org for RoboHelp and Authoring tips