Hello All,

STILL GOT CRASH PROBLEMS

I've still got problems here - see my previous posting above.

Here is my preferred environment taken in RH7 - see attached screen capture. I can see the whole topic list at a single click, so I can check templates attached, indexed or not, etc; and drag a topic to the ToC. Then I can switch back to a topic at a single click, without losing screen space to an extra pod.

1. In RH8 it seems to be impossible to nest the Topic List pod with the Topics pod.

2. If I try to load an RH7 environment file that includes the Topic List nested with Topics, it makes RH8 crash.

Any further ideas will be most welcome.

Philip

Hello All,

STILL GOT CRASH PROBLEMS

I've still got problems here - see my previous posting above.

Here is my preferred environment taken in RH7 - see attached screen capture "authorgraphic_rh7_environment.png". I can see the whole topic list at a single click, so I can check templates attached, indexed or not, etc; and drag a topic to the ToC. Then I can switch back to a topic at a single click, without losing screen space to an extra pod. Worked beautifully in RH7.

1. In RH8 it seems to be impossible to nest the Topic List pod with the Topics pod, unless I start with an RH7 environment file. Then I can modify it and save it from RH8. But if I try to load the RH8 env file from a new session of RH8, it CRASHES again.

2. So, is this the reason: when I try to load an RH7 or RH8 environment file that includes the Topic List nested with Topics, it makes RH8 crash. << BUG??

Attachment: "Philip's RH7 RH8 environment files zip.txt" - just change extension to .zip and unzip it. Contains one original RH7 env file, and one of Peter Grainge's that I managed to open, modify in RH8 and save, to create the same environment.

Can anyone try the attached env file and tell me if they get the same problem please?

Any help most appreciated.

Philip

Message was edited by: Philip Tory

Hello Peter,

Yes, of course, you're right. I'll maybe install it on my laptop and see if that works OK...

Can you drag the Topic List pod into the same pod as the Topics pod (when you open a topic), so that it appears as a tab at the top, next to the Topic tabs?

Thanks

I meant starting from scratch in RH8. I just couldn't get it to drop into place.

Anyway, it's just crashed again, so I'll try an uninstall and reinstall.

Cheers!

Hello Guys,                    (Vivek for info)

Forum http://forums.adobe.com/message/1929418

The "answer" didn't work after all; RH8 Trial is still crashing when I load

environment files.

So I uninstalled RH8, rebooted the PC, reinstalled RH8, and took a video

capture of the resulting crash and the steps I took to get there. See

attached "authorgraphic_robohelp_8_crashed_exe.txt". Just change the

extension to .exe and run it. (I have virus-scanned it with Norton

Anti-Virus, so it's OK.)

Sorry, I couldn't get along with Captivate; this is done with BB Flashback.

Is this a bug? What next, I wonder? Try running it on another PC?

Philip

Sincerely,

Philip Tory,

Authorgraphic Ltd   UK

Tel: +44 (0)1452 - 500 639

www.authorgraphic.co.uk

Hello Guys,

Adobe confirms IT IS A BUG in RH8. Their support guy said:

"Hi Philip,

We found out that saving TOC, Index and Glossary in the environment and then loading that environment crashes RH8. This is a bug to be resolved. So for now please don't save them in your environment.

For merging Topic List pod with the topics, just drag it up and then right click on the top bar and unselect dockable. This should work.

Thanks,
Vivek."

I tried starting with the RH8 default environment, but it is just impossible to dock the Topic List with an opened Topic, so that the Topic List is just another tab at the top alongside the open Topics tabs.

If I get any more news, I'll keep you posted. (There was another forum posting about RH8 pods and it looks like it's the same issue.)

Hello Peter,

Hmmm. I wasted more than half a day chasing this one around! And I cannot get the Topic List into the Editor, no matter what I try to do. See attached movie. [The file is "authorgraphic_robohelp_8_undockable1_exe.txt" - change the extension to .exe. (Scanned with Norton AntiVirus).]

Cheers,

Philip.

Hello Peter,

Thanks for the offer; but I don't think you can help.

Part 1 of what I want to do is prevented by a bug in RH8; let's hope they fix it soon, as it cannot be achieved without causing a crash. I just need the ToC, Index and Glossary to be separate tabs in the pod that contains Project Manager, Project Setup, Tools, Conditional Build Tags and Single Source Layouts like this:

I can create and save the environment; but if I close and reopen RH8, some tabs at the bottom are missing. If I then reload the environment file, and select the ToC, then RH8 crashes.

Part 2 is about having the Topics List as a tab at the top of the edit pane. I have discovered from Adobe support the fix: you have to open the Topic List, drag it somewhere and drop it so it is floating, and only then you can right-click on the header and clear the tick from "Dockable". (New feature?) Remove the tick, and Bingo! - it maximises into the available space and becomes a tab in the edit pane.

I think I'll have to bumble along with what works until the fix is issued.

Regards,

Philip