The Fireworks CS4 application has released the much awaited patch to fix some of the big issues related to text and stability. The update can be downloaded from http://www.adobe.com/support/fireworks/downloads_updaters.html . The automatic update for the application from Adobe Update Manager (AUM) is coming shortly.
After applying the update, please ensure that the version screen now shows as shown below.
We await your response to this update release.
..Sarthak
I also attach a screenshot of the error message. (i'm not using english xp, sorry )
i'll try to find a solution too, if i can ![]()
thanks
Zygopoulos Panos wrote:
Hi
I downloaded the update for windows (XP) and cannot run the set up. It says Adobe setup has encountered a problem and needs to close every time i try.
Just saw your other post about the MScong file - wondering whether that has anything to do with the non-starting of the program - worth a look anyway :-)
Nadia-P wrote:
Zygopoulos Panos wrote:
Hi
I downloaded the update for windows (XP) and cannot run the set up. It says Adobe setup has encountered a problem and needs to close every time i try.Just saw your other post about the MScong file - wondering whether that has anything to do with the non-starting of the program - worth a look anyway :-)
I tried to do that right after i saw your post, but unfortunately, even with the CS4ServiceManager running, it didn't work.
![]()
The update keeps failing on me. I've tried updating using Adobe Updater and the standalone updater with no success. I get the error message: "Adobe Fireworks Cs4 10.0.3 - Failed to Install."
I'm have the student version of CS4 Web Premium on a Macbook C2 Duo with Leopard 10.5.6.
Any suggestions?
In case you are facing update installation issue through the automatic update or downloading and installing it, please send us the following logs placed at locations on different platforms specified below.
WIN XP
1. C:\Program Files\Common Files\Adobe\ Installers\ . In this folder you will find Adobe Fireworks log (.log.gz) or the Adobe Suite name (.log.gz) with the date stamp in the file name. Send us the one corresponding to which date you have applied the patch.
2. Goto Run and type "%temp%". Files named "pbs.log" and “aum.log”.
WIN VISTA
1. C:\Program Files(x86)\Common Files\Adobe\ Installers\. In this folder you will find Adobe Fireworks log (.log.gz) or the Adobe Suite name (.log.gz) with the date stamp in the file name. Send us the one corresponding to which date you have applied the patch.
2. Goto Run and type "%temp%". Files named "pbs.log" and “aum.log”.
MAC
1. /Library/Logs/Adobe/Installers. In this folder you will find Adobe Fireworks log (.log.gz) or the Adobe Suite name (.log.gz) with the date stamp in the file name. Send us the one corresponding to which date you have applied the patch.
2. “aum.log” and “pbs.log” which will be placed at /tmp .You can navigate to this location from Terminal.
Thanks
There was no aum.log file in my /tmp directory. I've attached the other two
files.
2009/5/8 Sarthak Singhal <forums@adobe.com>
In case you are facing update installation issue through the automatic
update or downloading and installing it, please send us the following logs
placed at locations on different platforms specified below.
>
WIN XP
1. C:\Program Files\Common Files\Adobe\ Installers\ . In this folder
you will find Adobe Fireworks log (*.log.gz) or the Adobe Suite name
(*.log.gz) with the date stamp in the file name. Send us the one
corresponding to which date you have applied the patch.
2. Goto Run and type "%temp%". Files named "pbs.log" and “aum.log”.
WIN VISTA
1. C:\Program Files(x86)\Common Files\Adobe\ Installers\. In this
folder you will find Adobe Fireworks log (*.log.gz) or the Adobe Suite name
(*.log.gz) with the date stamp in the file name. Send us the one
corresponding to which date you have applied the patch.
2. Goto Run and type "%temp%". Files named "pbs.log" and “aum.log”.
MAC
1. /Library/Logs/Adobe/Installers. In this folder you will find Adobe
Fireworks log (.log.gz) or the Adobe Suite name (.log.gz) with the date
stamp in the file name. Send us the one corresponding to which date you have
applied the patch.
2. “aum.log” and “pbs.log” which will be placed at /tmp .You can
navigate to this location from Terminal.
>
Thanks
>
I have a 30inch dell monitor on my OSX leopard Mac Pro.
since upgrading the 'use application frame is all out of whack - the image window maximises and won't resize, and some of the frame is off screen and I can't get it back.
it's also fubar'd if I open FW in a space and then try and use application frame the image stays in one space, but the frame and tool pallettes go back to the default top left space - useless.
the point I'm trying to make is that not using the application frame on a 30 inch screen is quite hard - tools are miles apart!
it was all working...
any one else experience this?
with application frame:
http://www.flickr.com/photos/boldfish/3515199374/
without:
http://www.flickr.com/photos/boldfish/3514389187/
tried deleting plist no help.
NB without an image it seems okay, but open or create a new image and it goes awry...
help?
and here's what happens when I open an image (rather than create new)
http://www.flickr.com/photos/boldfish/3514398189/
especially useless.
grrr.
after messing about a bit with preview, 4 up etc I managed to get a view that allowed me to grab the bottom right corner and resize the frame. it all snapped into place appropriately and it seems to be holding up after a restart and re-open recent.
I'll let you know if it breaks again....
further testing reveals that it is still broken when opening files in application frame mode.
the file area goes full screen and the frame something less than that and the only guaranteed fix I have found is to drag out one of the pallettes from the frame, which then seems to turn on the resize corner, resize the frame (so everything jumps back into place) and then drag the pallette back in.
most unsatisfactory.
testing continues.
Log says
Trying to find actual installation ...
File does not exist at: /Applications/Adobe/Adobe Fireworks CS4/Adobe Fireworks CS4.app/Contents/Resources/AMT/application.xml
Install root from AFL : /Applications/Adobe Fireworks CS4
Application could not be located. Assuming drag to trash.
It appears user has changed application location after its installation. Suggest to uninstall and install to set this right.
Fireworks is installed in the default location. The path below leads to
application.xml.
/Applications/Adobe/Adobe Fireworks CS4/Adobe Fireworks
CS4.app/Contents/Resources/AMT/application.xml
2009/5/11 Sanjay B <forums@adobe.com>
Log says
Trying to find actual installation ...
File does not exist at: /Applications/Adobe/Adobe Fireworks CS4/Adobe
Fireworks CS4.app/Contents/Resources/AMT/application.xml
Install root from AFL : /Applications/Adobe Fireworks CS4
Application could not be located. Assuming drag to trash.
>
>
It appears user has changed application location after its installation.
Suggest to uninstall and install to set this right.
>
Installer team has noticed from the log that installer version used is 99. Where as all Fw Cs4 and patches are built with installer version 131.
I belive either you have used wrong installer or have sent wrong log files.
1. First delete logs
2. Install pacth preferably through help update.
3. Now send logs.
Well unfortunately this is just another disappointing saga. Now Fireworks just decides to give up and quit right when im in the middle of using it. It's completely random and I soooooo regret installing that upgrade! I've lost over an hour of my time today due to Fireworks either just suddenly quiting or producing errors and not enabling me to save work.
I'll be installing an older version soon I think.
There's still loads of stuff that I'm just not happy with in this release. It's supposed to save time, not create more time wasting.
I'm just hoping there'll be an extra update soon.
My initial happiness with CS 4 was shortly lived ... with Fireworks anyway.
J.
Hi Sarthak
I've been unable to run the Fireworks CS4 10.0.3 update since it was released. I have tried through the standard Adobe updater and by downloading the individual patch several times but with the same "Adobe Fireworks Cs4 10.0.3 - Failed to Install." message.
I have uploaded a ZIP file containing the .gz files to; http://www.andrewscrivener.co.uk/fw_CS4_errors.zip
I also don't seem to have the “aum.log” and “pbs.log” files in the /tmp/ directory?
Hopefully they'll be a fix to this as I haven't been able to use Fireworks CS4 since I purchased it on the launch day last year.
Many Thanks
Andrew, The logs indicate you installed WebPremium. Did you install FW from a GM version of Webpremium suite? This was little confusing as your mail said "Since I purchased Fireworks...".
Initial investigation points some permission issues while applying patch. I would recommend un-installing Fw and re-installing it before applying patch.
Also move all the existing installer log files (from Library/Logs/Adobe/Installers) to differnt location. And send only the newly created nstaller log. When we have many logs (as in your zip), we could be looking at wrong file.
Hi Sanjay
I've removed the log files as requested. Uninstalled Fireworks CS4 and reinstalled. The 10.0.3 combo updater still fails when I try to install it, I've attached the current log file.
I'm not sure what you mean by a "GM version of Webpremium suite", do you mean Gold Master? I originally had a full version of CS2 and the individual Macromedia applications (Fireworks 8, Dreamweaver 8 and Flash 8), I then upgraded this on launch to the WebPremium CS3 and then again on launch to WebPremium CS4.
At the moment I have both CS3 and CS4 installed on my iMac and Macbook Pro (as CS4 is not currently useable) and neither Macs will successfully upgrade the Fireworks patch to 10.0.3.
Andrew Scrivener
The log file attachment link is not accessible. It says 'Queued". Possibly the location is full. Suggest to post it some other location and provide me link. Altarnatively delete the older zip file and try.
Yes I was referring Gold Master. I was just trying to understand if you had pre-release CS4 suite installed, and if that left behind some files etc.
Sanjay
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