1. C:\Program Files\Common Files\Adobe\ Installers\ .   I couldn't find a file with the specific date at this folder. (i have installed fireworks in another disk partition than C: , if that counts.)
2. I  found the pbs file which i send to you.

I also attach a screenshot of the error message. (i'm not using english xp, sorry  )

i'll try to find a solution too, if i can 

thanks

Thanks for the update Sarthak!

Successful install on my iMac 24"

Testing it... and will return!

/Henriko

The update keeps failing on me. I've tried updating using Adobe Updater and the standalone updater with no success.  I get the error message: "Adobe Fireworks Cs4 10.0.3 - Failed to Install."

I'm have the student version of CS4 Web Premium on a Macbook C2 Duo with Leopard 10.5.6.

Any suggestions?

There was no aum.log file in my /tmp directory. I've attached the other two

files.

2009/5/8 Sarthak Singhal <forums@adobe.com>

In case you are facing update installation issue through the automatic

update or downloading and installing it, please send us the following logs

placed at locations on different platforms specified below.

>

WIN XP

1.     C:\Program Files\Common Files\Adobe\ Installers\ . In this folder

you will find Adobe Fireworks log (*.log.gz) or the Adobe Suite name

(*.log.gz) with the date stamp in the file name. Send us the one

corresponding to which date you have applied the patch.

2.     Goto Run and type "%temp%". Files named "pbs.log" and “aum.log”.

WIN VISTA

1.     C:\Program Files(x86)\Common Files\Adobe\ Installers\. In this

folder you will find Adobe Fireworks log (*.log.gz) or the Adobe Suite name

(*.log.gz) with the date stamp in the file name. Send us the one

corresponding to which date you have applied the patch.

2.     Goto Run and type "%temp%". Files named "pbs.log" and “aum.log”.

MAC

1.     /Library/Logs/Adobe/Installers. In this folder you will find Adobe

Fireworks log (.log.gz) or the Adobe Suite name (.log.gz) with the date

stamp in the file name. Send us the one corresponding to which date you have

applied the patch.

2.     “aum.log” and “pbs.log” which will be placed at /tmp .You can

navigate to this location from Terminal.

>

Thanks

>

Sorry, I thought attaching them to my email reply would work. I'm having trouble attaching them to this post so I'll upload them to Dropbox. Will post the link in a few minutes.

While I haven't had a lot of time to spend with it today, so far so good. Definitely seems faster and more stable. And no new text glitches.

Thank God! I was beginning to wonder if this patch was vaporware.

with application frame:

http://www.flickr.com/photos/boldfish/3515199374/

without:

http://www.flickr.com/photos/boldfish/3514389187/

tried deleting plist no help.

NB without an image it seems okay, but open or create a new image and it goes awry...

help?

after messing about a bit with preview, 4 up etc I managed to get a view that allowed me to grab the bottom right corner and resize the frame.  it all snapped into place appropriately and it seems to be holding up after a restart and re-open recent.

I'll let you know if it breaks again....

further testing reveals that it is still broken when opening files in application frame mode.

the file area goes full screen and the frame something less than that and the only guaranteed fix I have found is to drag out one of the pallettes from the frame, which then seems to turn on the resize corner, resize the frame (so everything jumps back into place) and then drag the pallette back in.

most unsatisfactory.

testing continues.

Fireworks is installed in the default location. The path below leads to

application.xml.

/Applications/Adobe/Adobe Fireworks CS4/Adobe Fireworks

CS4.app/Contents/Resources/AMT/application.xml

2009/5/11 Sanjay B <forums@adobe.com>

Log says

Trying to find actual installation ...

File does not exist at: /Applications/Adobe/Adobe Fireworks CS4/Adobe

Fireworks CS4.app/Contents/Resources/AMT/application.xml

Install root from AFL : /Applications/Adobe Fireworks CS4

Application could not be located. Assuming drag to trash.

>

>

It appears user has changed application location after its installation.

Suggest to uninstall and install to set this right.

>

Installer team has noticed from the log that installer version used is 99. Where as all Fw Cs4 and patches are built with installer version 131.

I belive either you have used wrong installer or have sent wrong log files.

1. First delete logs

2. Install pacth preferably through help update.

3. Now send logs.

No. These are not correct either. Name itself indicates that logs are for Creative Suite Web Premium.

To avoid any confusion suggest to move all files from log location. Keep the folders intact.

Reproduce the scenario, you should have only log files with Fw CS4 in its name.

Sanjay

Well unfortunately this is just another disappointing saga. Now Fireworks just decides to give up and quit right when im in the middle of using it. It's completely random and I soooooo regret installing that upgrade! I've lost over an hour of my time today due to Fireworks either just suddenly quiting or producing errors and not enabling me to save work.

I'll be installing an older version soon I think.

There's still loads of stuff that I'm just not happy with in this release. It's supposed to save time, not create more time wasting.

I'm just hoping there'll be an extra update soon.

My initial happiness with CS 4 was shortly lived ... with Fireworks anyway.

J.

Andrew, The logs indicate you installed WebPremium. Did you install FW from a GM version of Webpremium suite? This was little confusing as your mail said "Since I purchased Fireworks...".

Initial investigation points some permission issues while applying patch. I would recommend un-installing Fw and re-installing it before applying patch.

Also move all the existing installer log files (from Library/Logs/Adobe/Installers) to differnt location. And send only the newly created nstaller log. When we have many logs (as in your zip), we could be looking at wrong file.

Hi Sanjay

I've attached the log again and if there's any problems also uploaded it for you to download at;

http://www.andrewscrivener.co.uk/fireworksLog.zip

To answer your other question I did originally try the Fireworks CS4 beta but that was on my previous Macbook and I removed it with the CS4 beta removal tool, the only possible way there could be any stray files is if they weren't removed correctly and have since synched to my new Macbook via MobileMe.

Andrew

I'm running into a different, but related issue. When checking for updates within FW, the updater checked all Adobe apps, offered the various downloads, including 10.0.3 for FW, and ran the updater without incident. However, when viewing the version number on the splash screen, or checking Help > About Fireworks, I'm seeing the version as 10.0.0.495. I've run through this process three or four times now with the same results.

I also just tried downloading the standalone updater for FW 10.0.3 and when I attempt to run it, it tells me that 10.0.3 is already installed.

Any help?

Sanjay, thanks for the suggestion. Hovering over the .exe displays

10.0.0.495 ... same as the 'About Fireworks' view. I believe the issue I'm

having is not specific to FW, but to all the Adobe products as every time I

check for updates, the updater is finding the same three updates ... one for

FW, one for Reader, and one for Illustrator.

So I'm thinking a complete uninstall and reinstall ... ugh.

Thanks again,

Rick

I have recently upgraded both my computer and Adobe software suite.  I have 6 GB of ram and a very fast processor.  Issue I am having is the slow speed of Fireworks CS4 opening and saving files.  Is there some form of Vista Business 64 bit optimization I need to do?  Does having both CS3 and CS4 installed on the same system cause an issue?

I am desperate to get this solved.  I have invested heavily in using the increased speed of CS4 64 bit, and have in no way realized those time savings because of the issues above.

Please help me.