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CS4 PS crop tool freezes system

May 29, 2009 10:03 PM

New to CS4, proficient in CS3.  In CS4 on Leopard, I set size & resolution and aspect ratio.  Click on crop tool, drag over image and the dotted line expands, then disappears.  The sideways U-shaped  arrows appear, the beachball begins to whirl, my LaCie external drive begins to flash, and none of this will stop until I manually boot down the computer.  (The LaCie contains my image folders).  What could be wrong?  I have an intel-based 24" iMac using Leopard.  My CS4 is Design Premium, for educational use.  Any of this familiar?

1767 Views   7 Replies   Latest reply: Karen Skowronski, Aug 19, 2009 6:00 AM
 
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  • Ramón G Castañeda
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    1. Ramón G Castañeda,
    May 29, 2009 10:13 PM   in reply to tundrawinds
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    Did you apply the Photoshop 11.0.1 update?

     

    Are you running OS 10.5.7?

     

    Have you checked the Option Bar when using the Crop Tool to make sure that the resolution hasn't reverted to some absurd ppi?

     

    If you make a brand new, fresh Mac account and log in as a different user, does the problem persist or go away?

     

    What routine maintenance do you perform on your machine?  What other troubleshooting steps have you tried?

     

    Please read this post by a forum host for advice on how to ask your questions correctly for quicker and better answers: 

    http://forums.adobe.com/thread/375816?tstart=0

     

    Thanks!

     
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  • John Joslin
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    2. John Joslin,
    May 30, 2009 2:41 AM   in reply to tundrawinds
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    Did you get the units right for the dimensions?


    It has been known for people to overlook this and generate a file of astronomical size.  

     
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  • Reynolds (Mark)
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    3. Reynolds (Mark),
    May 30, 2009 11:03 AM   in reply to John Joslin
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    Any of this familiar?

    Not really, although there have been many crop tool bugs in previous first release versions, on CS4 it seems to be OK. What have you chosen as your scratch disk in Photoshop Preferences?

     
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  • Brian Minshull
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    4. Brian Minshull,
    May 30, 2009 11:02 PM   in reply to tundrawinds
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    I have been having exactly the same problem as you describe.  The problem is solved, for me at least, by going to Photoshop > Preferences > Performance and removing the tick against "Enable OpenGL Drawing".

     

    Hope this works for you.

     
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  • Flashvert
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    5. Flashvert,
    Jun 2, 2009 2:01 PM   in reply to Brian Minshull
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    Hi,

    I had the same problem.  In fact the system does not freeze only by the use of the Crop Tool but some others also in the tool bar.  However, I wanted to tell that your solution worked for me also! Thanks.

     
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  • millersburgian
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    6. millersburgian,
    Jul 2, 2009 1:49 PM   in reply to tundrawinds
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    Thank you, thank you! After wasting 1/2 day on this, your solution worked! I was wondering why I could not replicate this issue on any other mac here. It must have been because the mac with this particular issue is our newest mac pro, while the others are running on macs one year old or older.

     

    BTW - The issue came up with all types of image placement and resizing, not just using the crop tool.

     
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  • Karen Skowronski
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    7. Karen Skowronski,
    Aug 19, 2009 6:00 AM   in reply to Brian Minshull
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    You have made my day!  I have been trying for days to correct this.  The next time I have a problem I will check with the community first.

     
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