Font Manager

[ADBE_USER]

Hi,

  We've installed Adobe Livecyle using configuration manager and chose Forms and Outout as the required components. The installation is successful but when we use FormsIVS or OutputIVS, we are getting an error message 'Not Serializable'.

  The websphere logs point to the error in FontManager. It looks like the Adobe install is unable to refer to the font directories provided during the configuration. Please let me know where the font configuration is stored so that I can verify the settings. Thanks in advance.

The error message is as follows:

[6/5/09 14:30:12:042 EDT] 0000002e FontManager   E com.adobe.fontmanager.FontManager initFontsDirectories FontManager: Adobe Server Font Directory null/empty string
[6/5/09 14:30:12:042 EDT] 0000002e XMLFormServic E com.adobe.document.XMLFormService getFontDirectories ALC-XTG-100-003: Error in call to FontManager. Exception: com.adobe.fontmanager.FontManagerException: FontManager: Adobe Server Font Directory null/empty string
[6/5/09 14:30:12:042 EDT] 0000002f XMLFormServic W com.adobe.service.ProcessResource$ManagerImpl log ALC-XTG-101-003: XMLFormServer: Failed to resolve CommonDir property. Please check your font location settings.
[6/5/09 14:30:12:058 EDT] 0000002e FontManager   E com.adobe.fontmanager.FontManager initFontsDirectories FontManager: Adobe Server Font Directory null/empty string
[6/5/09 14:30:12:058 EDT] 0000002e XMLFormServic E com.adobe.document.XMLFormService getFontDirectories ALC-XTG-100-003: Error in call to FontManager. Exception: com.adobe.fontmanager.FontManagerException: FontManager: Adobe Server Font Directory null/empty string
[6/5/09 14:30:12:058 EDT] 0000002f XMLFormServic W com.adobe.service.ProcessResource$ManagerImpl log ALC-XTG-101-003: XMLFormServer: Failed to resolve UnicodeDir property. Please check your font location settings.
[6/5/09 14:30:12:058 EDT] 0000002e FontManager   E com.adobe.fontmanager.FontManager initFontsDirectories FontManager: Adobe Server Font Directory null/empty string
[6/5/09 14:30:12:073 EDT] 0000002e XMLFormServic E com.adobe.document.XMLFormService getFontDirectories ALC-XTG-100-003: Error in call to FontManager. Exception: com.adobe.fontmanager.FontManagerException: FontManager: Adobe Server Font Directory null/empty string
[6/5/09 14:30:12:073 EDT] 0000002f FontManager   E com.adobe.fontmanager.FontManager initFontsDirectories FontManager: Adobe Server Font Directory null/empty string
[6/5/09 14:30:12:073 EDT] 0000002f XMLFormServic E com.adobe.document.XMLFormService getFontDirectories ALC-XTG-100-003: Error in call to FontManager. Exception: com.adobe.fontmanager.FontManagerException: FontManager: Adobe Server Font Directory null/empty string
[6/5/09 14:30:12:089 EDT] 0000002e XMLFormServic E com.adobe.service.ProcessResource$ManagerImpl log ALC-XTG-101-003: XMLFormServer: Failed to resolve FontDB property. Please check your font location settings.
[6/5/09 14:30:12:245 EDT] 0000002a XMLFormAgentW E com.adobe.livecycle.formsservice.logging.FormsLogger logMessage ALC-FRM-001-013: XMLFormFactory, PAexecute failure: "IDL:com/adobe/document/xmlform/RenderException:1.0"

[JayanKandathil · Accepted solution]

In LiveCycle AdminUI, go to Settings->Core System Settings->Cofigurations.

In the "Location of the Adobe Server Fonts Directory field", type in the fully qualified path to the folder %LIVECYCLE_INSTALL_ROOT%\livecycle8.2\fonts\.  Also make sure that folder is available locally on your machine, and that it contains about 36 open type fonts (.otf), one true type font (.ttf) and 3 folders.

[ADBE_USER]

Thanks Jayan. This solves the problem.