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Photoshop Windows (read only)

Justin F.Calculating status...

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Installation Hassle For Photoshop CS4

Jul 10, 2009 2:41 AM

I bought a Bamboo Fun Wacom Tablet that came with Photoshop Elements 6.0. Under Wacom's Privilege Program, I bought Adobe Photoshop CS4 for $299. http://www.wacom.com/privileges/privileges.cfm?id=55&tablet=BambooFun

https://store1.adobe.com/cfusion/store/index.cfm?store=OLS-US&view=ols _prod&category=/SpecialPages/Photoshop&affiliateID=70281#loc=en_us&sto re=OLS-US&category=/SpecialPages/Photoshop&view=ols_prod

After recieving Photoshop Elements, I installed and registered the product to my Windows Vista 64-bit PC. After recieving Photoshop CS4, I installed the product on the same computer. The installation went fine, but when I start it up, it starts up as Adobe Photoshop CS4 Extended. I entered in the serial number (name on sticker is Photoshop UPSL) from the back of my CD case without problems. It brings me to the screen to enter Photoshop Elements' serial number. I select the 6.0 version and enter the serial number correctly, but I recieve the message "Serial number does not match the product you selected."

I do not understand why my Photoshop Elements serial number is not activating the program, nor do I understand why I have recieved a Photoshop CS4 Extended Trial Version from a CD case and installation box the has Photoshop CS4 written all over it.. If buying Photoshop like this has become this much as a hassle, they should do away with upgrade products and give away true full versions of Photoshop CS4 for 50% off.

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John Joslin,

Community Member

Jul 10, 2009 3:23 AM

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Why didn't you use the Photoshop CS4 serial number from the DVD case?

The privilege deal was to get a CS4 disk, the disk doesn't know it was part of a deal and expects a CS4 serial not the Elements one.

I think all Photoshop CS4 installers have the same package but the extended parts are only activated with an extended serial number.

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Justin F.,

Community Member

Jul 10, 2009 11:37 AM

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The serial number on the back of my Photoshop CS4 DVD case is the one I used. It is the only 24-digit number that came with the CS4 package. The next screen prompted me to enter Photoshop Elements' serial number, mentioning the serial number I entered is for an upgrade version of Photoshop CS4 Extended. This does not sound correct because I did not buy a CS4 Extended software, yet it loads up as such.

Photoshop Elements is also a 24-digit serial number. The sticker on the back of Bamboo Fun's Software Bundle CD case that installs Photoshop Elements says it is version 6.0, which the software itself says in the Help > About Photoshop Elements Menu. But when I enter the serial number with Photoshop Elements 6.0 selected, I get the message, "The serial number does not match the product you selected."

During installation, it never prompted me if I wanted to try a trial version of Photoshop CS4 Extended, only Photoshop-related options were Photoshop CS4 and Photoshop CS4 (64-bit).

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John Joslin,

Community Member

Jul 10, 2009 12:00 PM

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OK, it all seemsa bit odd but, since this particular situation hardly ever comes up (although there are plenty of problems with regular upgrades) your only course is to contact Adobe Customer support.

Installation advice is free of charge.

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Mylenium,

Community Professional

Jul 10, 2009 1:14 PM

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As weird as this sounds, you could just wait for the 30 days of the trial to pass. I'm reasonably sure after that you can enter the serial just fine and the Photoshop Extended stuff will go away. One more annoynace of the one-installer-for-all policy. Of course, feel free to pester customer support. You're entitled.

Mylenium

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Justin F.,

Community Member

Jul 15, 2009 10:48 AM

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Sorry for the delay, but thank you Josh. Calling Adobe fixed the problem.

On the screen while entering my Photoshop Elements 6.0 serial number, after not accepting, the representative asked me to hold Ctrl+Shift while double-clicking on the Upgrade Check screen. After doing so, it brought me to a screen called "Upgrade Check Code." (or something). It gave the rep a Challenge Code that I had to tell her, and she gave me a response code. After entering the response code, Photoshop CS4 unlocked.

Photoshop CS4 Extended is showing up as a trial version and will run Photoshop CS4 (not Extended) after the 30 days are up. I hope this information will help other users, and thank you for your respones.

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John Joslin,

Community Member

Jul 15, 2009 10:55 AM

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Glad it's sorted.

Thanks for reporting back. That information may be helpful to other users.

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