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I created some new learning modules today (like normal) and now I cannot open any of them. I receive the following error message "An error was encountered while loading the image."
HELP! Has anyone else seen this? I am really stuck...
Many thanks.
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Hi there,
Why don't try opening the back up file which captivae automatically creates for you. It is hidden by default. Here is how you can open the back up file:
- Go to control panel(Start>>Settings>>control panel)
- Double Click folder options
- In the folder options dialog switch to the view tab(2nd tab)
- Under the "Hidden files and folders" section select the "Show hidden files" radio button.
- Uncheck "Hide extensions for known file types"
- Press OK.
- Go to the location where you had saved your cp file. You will see a file with the same name having .cp.bak as extension
- Select the file and press F2.
- Now delete ".bak" from the file name.
- Try opening this cp file.
Good luck