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Cannot open any Captivate 4.0 .cp files - error message

New Here ,
Jul 15, 2009 Jul 15, 2009

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I created some new learning modules today (like normal) and now I cannot open any of them.  I receive the following error message "An error was encountered while loading the image."

HELP!  Has anyone else seen this? I am really stuck...

Many thanks.

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Participant ,
Jul 15, 2009 Jul 15, 2009

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Hi there,

Why don't try opening the back up file which captivae automatically creates for you. It is hidden by default. Here is how you can open the back up file:

-     Go to control panel(Start>>Settings>>control panel)

-     Double Click folder options

-     In the folder options dialog switch to the view tab(2nd tab)
-     Under the "Hidden files and folders" section select the "Show hidden files" radio button.

-     Uncheck "Hide extensions for known file types"

-     Press OK.

-     Go to the location where you had saved your cp file. You will see a file with the same name having .cp.bak as extension

-     Select the file and press F2.

-     Now delete ".bak" from the file name.

-     Try opening this cp file.

Good luck

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