Skip navigation
Home/Support/

Forums

7905 Views 22 Replies Latest reply: Oct 4, 2009 8:16 PM by eyePhoto2 RSS
HamishAhern Calculating status... 10 posts since
Jul 29, 2009
Currently Being Moderated

Jul 29, 2009 11:32 AM

IE8 Adobe 10 will not install on Vista32bit

I was not able to browse websites that require Flash Player 10 from adobe, when i install it says error:failed to register, what i did is uninstall-reinstall, not working, I followed all those items on here http://kb2.adobe.com/cps/191/tn_19166.html nothing there worked.

I am a software engineer, so I have good knack for these things, but this adobe flash player 10 installer, even google or no known solution can help me.
I downloaded subinacl and resetfp10.cmd not working, uninstall IE8 - reinstall not working,

I installed firefox, bingo, flash10 works, try again in IE8, nope.   cleaned out all my temp files and cookies, cleaned out anything IE related. reset all security.  reset anything I could bloody find. restarted my pc about 40 times. I used system restore to go back a few months, yep the older flash player works fine.  try to install flash 10, damn same error.

I have installed filemon and regmon to try and fix the issue,  anything I should look out for?  what is this flash 10 installer getting stuck on??!

because I'm a software engineer, its a piece of cake to find things, I found this C:\Windows\System32\Macromed\Flash\install.log

 

I am 100% certain I will eventually find a solution, but I am very surprised that adobe does not have a solution posted yet. what about those poor people that don't have the skills that I have to try and fix this, they would have no chance..  if anyone can help, please let me know.
also I seen this guy has the same problem,  ( http://forums.adobe.com/thread/465720 ) come on adobe, come to the party on this issue....

 

IMPORTANT: if you suggest something already on tn_19166, I will flame you like I said, I already tried those things and 100 more.

 

File: wrote 240544 to "C:\Windows\system32\Macromed\Flash\FlashUtil10b.exe"
End Main Section
Section: ""
Start Post Section
Register Player
Call: 997
CallFixDACLs
CreateDirectory: "C:\Users\Vanessa\AppData\Local\Temp" (1)
File: overwriteflag=4, allowskipfilesflag=2, name="FlashUtil10b.exe"
File: wrote 240544 to "C:\Users\Vanessa\AppData\Local\Temp\FlashUtil10b.exe"
Call: 1227
File: overwriteflag=1, allowskipfilesflag=0, name="C:\Users\Vanessa\AppData\Local\Temp\nslE11F.tmp\nsExec.dll"
File: wrote 6144 to "C:\Users\Vanessa\AppData\Local\Temp\nslE11F.tmp\nsExec.dll"
Delete: "C:\Users\Vanessa\AppData\Local\Temp\FlashUtil10b.exe"
Delete: DeleteFile("C:\Users\Vanessa\AppData\Local\Temp\FlashUtil10b.exe")
CreateDirectory: "C:\Windows\system32\Macromed\Flash" (1)
End CallFixDACLs
Jump: 356
Register Player
MessageBox: 12582960,"Failed to install.
For troubleshooting tips, please see http://www.adobe.com/go/tn_19166"
Call: 426

  • flowgrl Calculating status... 10 posts since
    Jul 21, 2009
    Currently Being Moderated
    2. Jul 29, 2009 11:51 AM (in response to HamishAhern)
    Re: IE8 Adobe 10 will not install on Vista32bit

    Hello HamishAhern.  I also had the same problems that you are encountering with Flash Player 10.  I tried it all too.  I was so sick and tired of getting the 19166 error message for weeks on end as I tried everything to get Flash Player up and running.  Like you and many others out there, I am also dismayed by Adobe's poor response to this monumental problem.  On the advice that I received through a post on this forum, I downloaded Google Chrome (I had

    never heard of Google Chrome before this).  Via Chrome, I was able to (finally) successfully install and run Flash Player.  I can only use Flash Player via the Google Chrome browser, but who cares.  It works.  At least I have Flash Player capability, after over a month without it.  Good-bye IE8; long live Google Chrome.

  • mbenesh Calculating status... 6 posts since
    Aug 2, 2009
    Currently Being Moderated
    3. Aug 2, 2009 2:16 PM (in response to HamishAhern)
    Re: IE8 Adobe 10 will not install on Vista32bit

    I have the exact same problem with IE 8.  I can use Flash in Firefox with no problems. This is frustrating. I too am an IT person and tried every combination of help in the Help Section document.

  • kella_stanley Calculating status... 2 posts since
    Jul 22, 2009
    Currently Being Moderated
    4. Aug 2, 2009 3:26 PM (in response to HamishAhern)
    Re: IE8 Adobe 10 will not install on Vista32bit

    I have been begging Adobe to come up with an answer. I have two cases with them.  They have updated my case...whatever that means. I think if means they don't know HOW to help us.

     

    Your senerio sounds exactly like mine. I, too, tried everything possible. I am using Google Chrome to get by until there is a fix. However, my earthlink email won't open things in Chrome, it only supports IE.

     

    Let me know if anyone comes up with a fix.  dalkel2@msn.com

     

    Thanks

  • mbenesh User 6 posts since
    Aug 2, 2009
    Currently Being Moderated
    5. Aug 2, 2009 7:18 PM (in response to kella_stanley)
    Re: IE8 Adobe 10 will not install on Vista32bit

    Hi Kelly,

     

    I will definitely let you know if I find something out. I am using Firefox to get around it, but there was something I was doing this morning that required IE that made me try to make it work (can't even remember what is was, but I'm sure it will come up again.)

     

    Thanks for contacting me....I'll keep you posted.

     

    Marie

  • eyePhoto2 Calculating status... 3 posts since
    Aug 5, 2009
    Currently Being Moderated
    7. Aug 7, 2009 11:33 AM (in response to HamishAhern)
    Re: IE8 Adobe 10 will not install on Vista32bit

    Hi,

    I am the person who wrote Ground Hog Day!  The only difference is that for that day only, flash will run. Then the next day I have to repeat myself. I guess because I did not write IE8, Vista32bit, etc., no one replied to me. Would you write the step by step instructions for me? I am not computer illiterate, nor am I a geek, nor IT, but have some understanding of computer software. At least I am not afraid to try.

    Thank you in advance.

  • nonreader Calculating status... 2 posts since
    Aug 4, 2009
    Currently Being Moderated
    12. Aug 7, 2009 11:47 PM (in response to HamishAhern)
    Re: IE8 Adobe 10 will not install on Vista32bit

    Will these instructions work on Windows XP Professional computers?  If not, do you any instructions for Windows?

     

    Thank you

  • ʇɐb ɹəuəllıʍ Star 10,207 posts since
    Oct 16, 2008
    Currently Being Moderated
    13. Aug 9, 2009 11:59 PM (in response to nonreader)
    Re: IE8 Adobe 10 will not install on Vista32bit

    These are downloads for Windows (XP & Vista).

  • mbenesh User 6 posts since
    Aug 2, 2009

    Interesting, because I do not have those folders. The folder names skip from a D26 to a D28 name. And they skip from a 116 to a 118 in that series.

     

    Marie

  • Tanuki-Mara Calculating status... 1 posts since
    Aug 11, 2009
    Currently Being Moderated
    15. Aug 11, 2009 8:38 AM (in response to HamishAhern)
    Re: IE8 Adobe 10 will not install on Vista32bit

    I've got the same damn annoying problem as you, except I'm on XP, not Vista. I tried following your instructions anyway, but it didn't help. It keeps saying 'failure to register' it's driving me insane!

     

    I've tried searching the forums but most simply redirect to this post. Do you have any idea why it isn't working for me?

  • DanBakerstl Calculating status... 4 posts since
    Oct 1, 2009

    The adobe software designers in there wisdom set everyone deny permission on the problem keys...  So this means NO GO for GPO deployment of flash MSI for NON-Admin users.

     

    But here is an easy FIX:  If you are already using GPOs create a policy for your computers to modify the permissions for those keys:

     

    Once in the GPO for your computers you need to navigate to

    •      Computer Configuration
    •           Policies
    •                Windows Settings
    •                     Security Settings
    •                          Registry

        

    Once here you need to add the following keys and just make sure that everyone is NOT in the security:

     

    CLASSES_ROOT\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}

     

    CLASSES_ROOT\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}

     

    MACHINE\SOFTWARE\Classes\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000 }

     

    Once you have the EVERYONE denied permission out of those keys make sure you choose the option to "propigate inheritable permissions to all subkeys"

     

    exit out of your GPO

     

    Run gpupdate on your test machine

     

    test out your GPO based software deployment (control panel, programs, install program from network)

     

    You should now be able to deploy an updated version of the flash player without any issues to all your non-admin users

     

    -Dan

  • mbenesh User 6 posts since
    Aug 2, 2009

    So. What if you ARE the administrator and you can't install Adobe 10 on IE8. I've tried all of these fixes. None of them work for me.

  • DanBakerstl User 4 posts since
    Oct 1, 2009

    In my environment I have tested this on IE7 and IE8 machines with no problems... If you are not using GPOs you will have to be an administrator to install flash, but I rec. that you first use Adobe's tool to remove activex flash. Before installing 10.

     

    See this link:

    http://kb2.adobe.com/cps/141/tn_14157.html

     

    The method I explained is for deploying a custom MSI of Flash VIA GPO.  (I guess I hijacked this thread - sorry...)

     

    -Dan    

  • mbenesh User 6 posts since
    Aug 2, 2009

    Did that. Didn't work.

  • DanBakerstl User 4 posts since
    Oct 1, 2009

    Are you using an account with membership to administrator group or the built in administrator account?

     

    See this to enable the built in admin account: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/

     

    what errors are you seeing?

     

    -Dan    

  • mbenesh User 6 posts since
    Aug 2, 2009

    Dan, I get Failure to Register errors upon download.

     

    I've cleared out everything with the uninstall, reinstalled by hand. It works perfectly in Firefox. I've checked the registers as noted above. I am the admin. I'll check the link you sent - thank you for continuing to care!  I've been so frustrated.

  • eyePhoto2 User 3 posts since
    Aug 5, 2009
    Currently Being Moderated
    22. Oct 4, 2009 8:16 PM (in response to mbenesh)
    Re: IE8 Adobe 10 will not install on Vista32bit

    I followed the adobe instructions but today I had to install flash again. I

    am frustrated, too.

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • Correct Answers - 10 points
  • Helpful Answers - 5 points